My wife and I spent three days at The Reserve as part of our honeymoon, and we were blown away by the level of service that we received during our stay.
From the moment we arrived, we had a Personal Assistant to welcome us and show us around the hotel. We were able to contact her via WhatsApp, obtaining details about local events and places of interest as well as facilities at the hotel, such as the private pool and restaurant at the Jacarandá Club on the top floor, accessible only to guests of The Reserve.
When we needed anything at all (which included forgotten items left at the sister hotel Saccharum, a late-night adjustment to the air conditioning, and translation to liaise with another restaurant in Funchal), the staff were incredibly quick to support us and ensured that we were thoroughly satisfied.
The food and drink options were delightful, and we were particularly impressed by the evening turndown of our room that was accompanied by drinks and snacks. The facilities (including a Reserve-only reception and lift, and the pool on our balcony) were sublime, and the way we were treated at The Reserve made us feel like royalty.
We would be delighted to return one day!
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