From start to finish our holiday at the Baia Azul was just what we needed. Reception Staff were super friendly & efficient. Cleaning Team were non stop, but always said Ola & smiled. Breakfast Team again were super friendly & very attentive. Pool was always clean, slightly chilly but refreshing on a hot day. Our road side room was big, airy, clean & very comfy beds. You have to bring your own coffee, normal size coffee cup & spoon. Also you have to pay for the safe.
Slept well & enjoyed the Madeiran Hospitality.
Obrigado 🙏🏻

The hotel is slightly out of the centre but you can get free transport courtesy of the hotel. Met upon arrival by a very friendly reception team. We had booked a room on the 11th room but with 3 lifts getting up there wasn't a problem and well worth it. Clean and spacious with tremendous views across the bay completed a fabulous experience. We had booked breakfast only and the choice and quality of the food credited the 4 star grade. The hotel is spotlessly clean throughout and facilities excellent. Now to the best part, the staff, polite, friendly, supportive and attentive helped finish of a most enjoyable experience. We will definitely be back and won't be looking at any other hotel for our next trip to Funchal.

What an amazing hotel, beautifully positioned to maximise the stunning view of the sea. It is set on a hill so access to and from for the less able. Ignited be an issue. We had a room on the 8th floor with a small balcony which allowed full view of the beautiful sunrise each morning. The bed was comfortable with plenty of room and storage space in the wardrobes. Kettle and tea provided but no coffee or milk. Small fridge/mini bar for storing your own milk/wine etc. Daily maid service and everything kept beautifully clean. Large walk-in wet room/shower. The staff are so friendly and helpful from the glass of Madeira wine when we entered, right through to when we left. Organised the dolphin/whale watching trip on the eco catamaran (which is a must do trip) and phoned for taxis etc. Courtesy bus runs into Funchal and drops off at the CR7 museum near the port. Breakfast is brilliant - everything you could wish for and the opportunity to eat outside. We stayed B&B so didn’t sample the evening g meal. However, we did eat at the Sal Italian restaurant on site three times. We ate outside overlooking the pool and the sea beyond. Extensive menu and great food, beautifully presented by lovely staff. Highly recommend. The pool area is beautifully clean and no sunbed grabbing (maybe due to a polite notice saying unoccupied sunbeds would have the towels etc removed and put in reception for collection by the owners!) Loads of sunbeds available and most in the sun all day but parasols for every pair of beds which provided much needed shade. No music blasting out, a view to die for from every area, snacks from the poolside bar, what’s not to like? Overall a hotel to recommend and hopefully return to soon.