This hotel is just a short distance from the centre of funchal, but a 10 minute bus ride or a 40 minute walk gets you to the marina. When we arrived we received a warm welcome, all the reception staff were very helpful and friendly. The hotel like our room was spotlessly clean. Our room had a fantastic balcony with a wonderful sea view we spent many hours just sitting and watching the boats and swimmers. Breakfast was very good with a huge selection that should please everyone. The pool area although small was really nice and we always managed to get sun-beds, as the hotel has a policy of removing towels, if people “reserve” sun-beds and do not use them, which is a great policy. The pool bar was also excellent. Couple of small moans the sun-beds were extremely uncomfortable they could certainly do with being replaced, however there is so much to do on this wonderful island that you do not spend too much time on them. Second moan was the bar staff were selective in who they served, sometimes ignoring guest for some time, but frustrating. All in all a great hotel we will definitely be returning next year.

Not a 4 Star

We arrived at the hotel lovely reception area. We were given room keys and had to take our own cases and find the room ourselves.
Room was clean and fairly spacious. The plug in the sink did not work so we had to make do with running water. The shower was ineffectual.
For a spa hotel there was plastic soap dispenser in the shower and one by the sink. No toiletries etc.

The area outside is lovely for a drink in the evening, the live music was very good. However our room was directly over the music at night. Take ear plugs if you want to sleep before 11 0’Clock. Drinks are reasonably priced,

Food . Breakfast was ok but always the same. In the evening I thought the food was like canteen food no vegetables really and it all tasted the same. We were half board but had to resort to eating out. The dining room is awful it’s like a cafeteria .

Make your own coffee and hot drinks.

I agree with one lady on here the towels are tiny and so thin you could almost see through them. Yo get a decent towel I had to pay 1€ each day to change the pool towel in order to have a decent towel at night.

The Pool.
Cramped area with too few dun beds. Two thirds of the pool is a paddling pool a third is 4’ deep no chance of a swim. I think the pool is I important as no beach.
Overall would I stay again ? Not likely.

We really enjoyed our stay at this hotel. Staff was courteous. Hotel had a lot of amenities! Hotel was very clean. Loved the welcome personal cakes left in the room for us. Hotel had great restaurants near- and the mall was only a few minute walk. If we travel to Madeira again, we will definitely stay here!