Not a 4 Star

We arrived at the hotel lovely reception area. We were given room keys and had to take our own cases and find the room ourselves.
Room was clean and fairly spacious. The plug in the sink did not work so we had to make do with running water. The shower was ineffectual.
For a spa hotel there was plastic soap dispenser in the shower and one by the sink. No toiletries etc.

The area outside is lovely for a drink in the evening, the live music was very good. However our room was directly over the music at night. Take ear plugs if you want to sleep before 11 0’Clock. Drinks are reasonably priced,

Food . Breakfast was ok but always the same. In the evening I thought the food was like canteen food no vegetables really and it all tasted the same. We were half board but had to resort to eating out. The dining room is awful it’s like a cafeteria .

Make your own coffee and hot drinks.

I agree with one lady on here the towels are tiny and so thin you could almost see through them. Yo get a decent towel I had to pay 1€ each day to change the pool towel in order to have a decent towel at night.

The Pool.
Cramped area with too few dun beds. Two thirds of the pool is a paddling pool a third is 4’ deep no chance of a swim. I think the pool is I important as no beach.
Overall would I stay again ? Not likely.

We really enjoyed our stay at this hotel. Staff was courteous. Hotel had a lot of amenities! Hotel was very clean. Loved the welcome personal cakes left in the room for us. Hotel had great restaurants near- and the mall was only a few minute walk. If we travel to Madeira again, we will definitely stay here!

We've stayed here for one night at the end of our Madeira adventure. The hotel itself is beautiful with wonderful views of the ocean and the pool. The room is spacious and elegant, and the breakfast was amazing.

The only minor negative was the staff who seemed a bit aloof. First, when we checked it, we were not informed about the pool towels located in the room. Usually, they are found at the pool itself - when we asked, we were told they would be 1E each. The price is not the issue, it's the principle - I think this was the first time that I was asked to pay for the pool towel. It just seemed so bizarre.

When we checked out, the receptionist seemed indifferent when I asked why we weren't informed - she coldly pointed me to the card machine, and that was a bit off-putting.