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Lindsay P
Somerset, United Kingdom

Not quite 5/5

Review of Hotel Baia Azul
4.0 of 5 bubblesReviewed Aug 11, 2024via mobile
I should start by saying this was the cleanest hotel I have ever stayed in and that is a massive plus point for me. The whole hotel was absolutely spotless.
Check in was a bit difficult as they requested my hotel voucher from Jet2 even though they had our passports and could see we had a booking. In the end I had to locate it via the app and email it to the hotel. I’m not sure if this is a Jet2 thing or a hotel specific thing as this is the first time I’ve travelled with Jet2 or to Madeira, but I’ve never needed a printed voucher before?
We paid for an upgrade to sea view and were allocated a room on floor 3, the balcony faced the sea but had a massive palm tree obstructing the sea view, which was a massive down point, this in my view should have been a partial sea view room.
Great free bus service to Funchal, really easy to book and use.
Breakfast was ok, ate lunch once at the pool bar and it was great. Didn’t eat in the hotel in the evening. The bar had a good menu and some nice cocktails, it was table service in the evening and was a bit slow when it was busy. One night they got our order completely wrong.
All things considered I would stay here again but make sure if I paid for a sea view my room had a full sea view.
Date of stay: August 2024
Trip type: Traveled with family
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Grupo Cardoso, Serviços ao cliente/atendimento at Hotel Baia Azul, responded to this review
Responded 4 weeks ago
Dear Guest,

We would like to thank you for taking the time to give us this honest feedback about your recent stay. We are pleased to know that the cleanliness, our bus service and our breakfast were excellent during your stay. Regarding the issue of the agency voucher, we would like to inform you that it is hotel policy to present it at check-in. As for the bar service, we regret the situation you mentioned and we will find out what happened. Concerning the view from your room, we are sorry it didn't meet your expectations. It was a great pleasure to welcome you and we hope to have you stay with us again in the near future. With our best regards,

The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 6, 2024

This was our second visit to this wonderful Hotel and it will not be our last. (Already booked for next year!). All the staff are friendly and very helpful especially the maids who always said hello and kept the place spotless. There is plenty of choice for breakfast: - fruit, cold meats, pastries, cereals, yogurts, pancakes and a variety of cooked dishes, definitely something for everyone. The pool area is great but only opens at 08:00, we are early risers so always got a sun bed, and there always seemed to be sun beds available later in the day. The Blue bar by the pool serves food and drinks from 10:00- 18:00. The sun deck is a nice and peaceful area, perfect to relax and chill. The Hotel also has the a la carte Sal Restaurant which is amazing and became our most visited restaurant of our fortnight. Great location with lots of good restaurants, shops and the Forum Shopping Centre all within easy walking distance. A free courtesy bus into Funchal is provided, and drops off and picks up at the CR7 museum, which is well worth a visit or two. All in all, a great Hotel, great location, great staff and we would highly recommend. We will be back next June.

Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank BrianJ5886
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Cardoso, Serviços ao cliente/atendimento at Hotel Baia Azul, responded to this reviewResponded August 7, 2024

Dear Guest,

We would like to take this opportunity to thank you for your opinion and top rating. Nothing makes us happier than knowing that this is your second visit to our hotel and that we were able to meet all your expectations.
Your opinion that our service was excellent will be shared with all the members of our team.
We would be delighted to welcome you back for a 3rd time!
On behalf of the whole team, we would like to send you our best wishes.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2024 via mobile

I can’t fault this lovely hotel. The rooms are spacious with very comfy beds. We had a fantastic sea view with a good sized balcony. The food is great whether you are at the breakfast or evening buffet or the Italian restaurant. The pool is fab with lots of beds that aren’t snatched early on. There is a sun deck/bar that has entertainment every night for a couple of hours. Staff are friendly and hard working. There are lots of shops, bars and restaurants nearby and the taxi to the city is only 9 Euro. Buses are frequent but busy and the hotel has a free shuttle bus at set times. This isn’t a particularly child friendly hotel which is why I chose it. It is really for families with older children or adults only. There are no children’s facilities.

Date of stay: July 2024
Trip type: Traveled with family
2  Thank 37gilliant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Cardoso, Serviços ao cliente/atendimento at Hotel Baia Azul, responded to this reviewResponded August 9, 2024

Dear Guest,

We would like to thank you to take your time and providing us with this honest feedback about your stay.
The satisfaction of our guests is always our main concern.
It was a great pleasure to welcome you and we hope to have you back with us in the near future.
With our best regards,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2024

This was a spur of the moment booking and like many others we found it to be a great choice. The staff were very helpful and friendly. We too were lucky to be given a sea view room which was spacious and very clean. On the sun deck every evening there was musical entertainment that helped make you feel chilled while you watched the passing water traffic as the sun went down. It was easy to get into the centre of Funchal from the hotel who even provided a complimentary bus daily but we took the yellow buses from outside the hotel which were very frequent and using the card with prepaid journeys bought in advance were very cheap. Lots of lovely restaurants close by to try and handy shops in and around Forum Madeira which was almost identical to Forum Algarve which we know well. I am sure we will return to Madeira and when we do, we hope to stay in this hotel again. Thank you for making it an very enjoyable experience.

Room tip: The sun is on the pool area and the outside breakfast area most of the day so make sure you have sun protection with you.
Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kathryn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Cardoso, Serviços ao cliente/atendimento at Hotel Baia Azul, responded to this reviewResponded August 9, 2024

Dear Guest,

Thank you very much for choosing the Baía Azul hotel for your recent stay in Madeira.
We are very pleased to read your very positive feedback about our hotel, our staff, the rooms and the evening entertainment. Your comments are an enrichment for us and for our future guests.
We would be delighted to welcome you again!
Best regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2024

This hotel I would rate 10/10. All the staff were lovely and very friendly, and the whole hotel was spotlessly clean and bright. The breakfast buffet was amazing, so much choice, catering for everyones needs. We went during the euros, my husband is a massive football fan and enjoyed the banter with the bar staff. Big shout out to the cleaning ladies who were all very friendly and lovely, and kept our rooms nice and clean daily. We celebrated our 30th wedding anniversary while there and the hotel made it special for us by leaving chocolate coated strawberries in our room with a selection of chocolates and a nice bottle of sparkling wine.

Date of stay: July 2024
Trip type: Traveled solo
Thank Wendy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Cardoso, Serviços ao cliente/atendimento at Hotel Baia Azul, responded to this reviewResponded August 7, 2024

Dear Guest,

Thank you for choosing Baía Azul Hotel for your holiday on the island of Madeira. We are delighted to know that all our staff, our breakfast service, the cleanliness of the rooms and the whole hotel were outstanding during your stay.
Fulfilling our guests expectations is our main priority.
Congratulations on your 30th wedding anniversary and on behalf of the whole team we wish you all the best.
It would be a great pleasure to welcome you back on your next visit.
With our best regards.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2024 via mobile

We stayed here for a week in June and thoroughly enjoyed our time here! We stayed in a Mountain View room, which despite facing onto a main road it was fairly quiet. If we were to return we would definitely consider paying extra for a sea view room, as the views were stunning!
Great location, lots of restaurants and shops nearby, and the forum shopping centre (which has a supermarket) is a 5-10 minute walk away. The walk into Funchal is approx a 30 min walk. There's a complimentary shuttle service from the hotel but the times were limited so we just used the public buses which were cheap and easy to use.
The hotel is clean and modern, and the rooms were spacious. Lots of choice for breakfast and plenty of sun loungers around the pool.
15 euros for the safe for a week.
An amazing hotel in a great location, I would recommend!!!

Room tip: Go on a tour to Porto Moniz and swim in the volcanic pools - cold but a fun experience!
Date of stay: June 2024
Trip type: Traveled as a couple
Thank kat_attack12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Cardoso, Serviços ao cliente/atendimento at Hotel Baia Azul, responded to this reviewResponded August 9, 2024

Dear Guest,

We are very pleased to read your comment, which we thank you for.
We would be delighted to welcome you once again to our hotel.
With our best regards,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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