Dear 319tracyw,

We take note of all comments and reviews from our guests as we strive for satisfaction and perfection for our guests.

We have obviously failed where you are concerned but, in our defense, we have tried everything in our power to satisfy you from start to finish. We have 42 bedrooms and 44 members of staff all ready to help and serve you. On behalf of all of us and despite our efforts to cater for your various “special requests” we are bitterly disappointed that you feel as you do.

You booked a Junior Suite and asked to move which was impossible as we are fully booked and Junior Suites are in the same area anyway. All our Junior Suites overlook the gardens of our Mother House and are of a substantial size including a walk-in shower which was one of your requisites. They are normally rooms favoured by our guests. In the many contacts you had with our staff, you didn’t mention once that you found the beds hard – we would have happily placed mattress toppers on your beds to resolve this problem.

Our one hectare of subtropical garden with over 300 different plant species and century standing trees is most certainly loved and cared for. There are some statues that are old and treasured which we wouldn’t consider replacing. We are a 5-star Quinta with lots of character.

We are not sure what “small gifts” you were expecting? Guests in our suites receive exactly the same treatment as all our esteemed customers. We provide tea and coffee making facilities and free bottles of water and drinks in the minibar and an invitation to a get-together cocktail (we are sorry that you did not join us)…for everybody.

Our Friday dinner is by no means a “gala”! Our intention is quite the opposite! It is an informal meal in our beautiful gardens on a warm night but by no means a “picnic”!

As described on our site, our Spa facilities are charged. No surprise in this though as they are reserved solely per couple and closed to anybody else.

We hope you find another Quinta with two swimming pools, one hectare of subtropical gardens, a spa, 15 minutes’ walk from the center of Funchal with 44 people giving their all that will succeed where we have failed.


Yours sincerely

André Barreto

General Manager

Dear Mr. and Mrs Flower,

Thank you for previously raising these points with us on your satisfaction questionnaire. We have . of course, already replied to you personally but perhaps our explanation was insufficient. We are very sorry to read your comments again.

We are indeed a 15 to 20 minute walk from the center of Funchal and our Courtesy Bus runs Monday to Friday at 10h00 and 14h30 from the hotel down to town and returns at 12h00 and 17h30. Information regarding this is readily available around the hotel or from our staff.

You omit to mention that we provide 2 large complimentary bottles of water in your room on a daily basis.

You complained to us that you were unable to upgrade to our À la Carte menu - we informed you that, should you wish a complete dining experience with this menu, then a supplement of 20 Euros would be applied. We also informed you that, should the choice not be to your liking on any nights, we would offer an alternative with pleasure.

We thank you for your kind comments regarding our staff.

Yours sincerely
André Barreto
General Manager

Dear mpk1235,

How lovely that you headed your critique with"Perfect Stay"!

Thank you very much for leaving such positive feedback of your holiday at the Quintinha de São João.

For you to take the time and effort to write such a glowing review, attests that you have very much enjoyed your stay. This is simply a wonderful compliment, which I will make sure to share with the team, including the "special mentions. Such high praise is a fabulous reward for their continued and consistent efforts.".

On behalf of the entire team, it would be our pleasure to welcome you back again soon.

Kind regards,

Yours sincerely
André Barreto
General Manager