Hotel was nice and in a central location. We were able to walk to several places to eat or just go for a walk. Breakfast had variety but wish they would make some food changes after a few days.
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peetje01
Maassluis, The NetherlandsWhat a great hotel in Funchal Old Town
Review of Barceló Funchal Oldtown
Reviewed Aug 12, 2024
Absolutely everything about this hotel is great, when you arrive you think: is the hotel actually situated in this narrow street? And yes it is, so not the entrance you expect of a 5* hotel but once inside it is fab. The Hotel is situated in the middle of Funchal Old Town so don't expect a garden, however they have a rooftop with an infinity pool.The breakfast is enormous, you can either sit in or outside (for the last option you need to be early and there are only tables for 2).
Rooms are roomy (at the least the room (suite) we had); very clean, large and thick towels. The bed is fantastic and you can choose out of 3 pillows so definitely one will suit you.
All the staff are really friendly and working their buts off; respect! If you have a question they arrange it immediately.
Date of stay: August 2024Rooms are roomy (at the least the room (suite) we had); very clean, large and thick towels. The bed is fantastic and you can choose out of 3 pillows so definitely one will suit you.
All the staff are really friendly and working their buts off; respect! If you have a question they arrange it immediately.
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Barcelo Hotels & Resorts
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Hotel- cmanager, Owner at Barceló Funchal Oldtown, responded to this review
Responded Aug 13, 2024
Dear Guest,
Thank you for taking the time to review your stay.
It fills us with joy to know that your stay at Barceló Funchal Oldtown left such a positive impression.
We are delighted that you enjoyed the picturesque location in the heart of Funchal Old Town, our unique rooftop with an infinity pool, and the expansive breakfast options designed to start your day right. It is wonderful that you liked our spacious and meticulously maintained suites, complete with plush towels and a selection of pillows for your comfort, as well as our dedicated team's efforts to provide immediate assistance whenever needed.
We look forward to welcoming you back on a future occasion.
Best wishes,
Cristina Pérez, Directora General Barceló Funchal Oldtown
Thank you for taking the time to review your stay.
It fills us with joy to know that your stay at Barceló Funchal Oldtown left such a positive impression.
We are delighted that you enjoyed the picturesque location in the heart of Funchal Old Town, our unique rooftop with an infinity pool, and the expansive breakfast options designed to start your day right. It is wonderful that you liked our spacious and meticulously maintained suites, complete with plush towels and a selection of pillows for your comfort, as well as our dedicated team's efforts to provide immediate assistance whenever needed.
We look forward to welcoming you back on a future occasion.
Best wishes,
Cristina Pérez, Directora General Barceló Funchal Oldtown
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (243)
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gillm662024
1
Date of stay: July 2024
Review collected in partnership with Barcelo Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Barcelo Funchal Oldtown, responded to this reviewResponded August 11, 2024
Dear Guest,
Thank you for taking the time to review your stay.
We are truly glad to hear that your stay at Barceló Funchal Oldtown was enjoyable.
We understand that variety is the spice of life, and it seems we missed an opportunity to refresh our breakfast offerings during your visit. We appreciate your suggestion and will consider how we can introduce more variation to delight our guests.
We are delighted that you enjoyed the central location of our hotel, which allowed you to easily explore Funchal's dining and walking opportunities. It is wonderful that you appreciated the variety at breakfast, which includes organic and locally sourced products to ensure a delightful start to your day.
Cristina Pérez, Directora General Barceló Funchal Oldtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richard S
2
via mobile
We called in for brunch. Waitress was far from friendly and service so slow - nearly an hour for scrambled egg and smoked salmon to appear. The only positive was the classical guitarist playing on the street. Hard to believe how this hotel restaurant cafe copes when busy
Room tip: Avoid and go elsewhere
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Barcelo Funchal Oldtown, responded to this reviewResponded August 9, 2024
Dear Richard,
Thank you for taking the time to share your feedback.
We apologize for your stay not meeting all your expectations. We understand how precious each moment of your visit is and waiting nearly an hour for brunch is certainly not up to the standards we aim to uphold. Our goal is to provide efficient and courteous service, and it seems we fell short in this instance.
Nonetheless, we are pleased that the performance of the classical guitarist added a positive note to your experience. Our location in the heart of Funchal often allows our guests to enjoy serendipitous encounters with local culture and arts.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Cristina Pérez, Directora General Barceló Funchal Oldtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
simse2017
Greater London, United Kingdom
33
The Barcelo is a special and welcoming hotel. The staff were friendly and helpful and our room with a beautiful city view was clean and very comfortable. Breakfast was a great start to the day with so much choice. Absorbing the panoramic view from the rooftop, day or night, was very relaxing. The location could not be better and it was easy to get around and explore, particularly for my elderly mother who has reduced mobility. There was so much to do and see and we were central and conveniently located. Thank you for making our stay so enjoyable and look forward to visiting again. We highly recommend Barcelo Funchal.
Date of stay: July 2024
Review collected in partnership with Barcelo Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Barcelo Funchal Oldtown, responded to this reviewResponded August 2, 2024
Dear Guest,
Thank you for taking the time to review your stay.
We are truly gratified to know that your stay at Barceló Funchal Oldtown was a remarkable one.
We are delighted that you enjoyed the attentive service from our staff and the comfortable, immaculate accommodations that offered breathtaking views of the city. It pleases us to hear that the B-LikEat breakfast provided a delectable and healthy start to your day. The serenity you experienced while soaking in the panoramic vistas from our B-Heaven Rooftop Bar adds to the unique charm we strive to offer. Recognizing the convenience and accessibility of our location, especially for guests with reduced mobility, is something we take great pride in, ensuring an effortless exploration of Funchal's rich culture and attractions.
We look forward to welcoming you back on a future occasion.
Best wishes,
Cristina Pérez, Directora General Barceló Funchal Oldtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cristi2308
Bucharest, Romania
1
Everything was excellent. Center located, excellent food...we recommend. The service was impecabile, all clean and tasty.
Date of stay: July 2024
Review collected in partnership with Barcelo Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Barcelo Funchal Oldtown, responded to this reviewResponded July 27, 2024
Dear Cristi,
Thank you very much for your kind feedback.
We are truly glad to hear of your excellent stay at Barceló Funchal Oldtown.
We are delighted that you enjoyed our central location, the gourmet offerings, and the impeccable service; it's our pleasure to maintain the cleanliness and comfort that you found so appealing. Our dedicated staff works tirelessly to ensure that every aspect of your stay is memorable, from the modern design of our rooms to the panoramic views of Funchal that some of our accommodations offer. Moreover, the proximity to a variety of shopping and cultural experiences, such as the Lavradores Market, and the delightful Madeiran cuisine at our restaurants are part of the unique charm that we are proud to provide.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Cristina Pérez, Directora General Barceló Funchal Oldtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emily C
1
Do not stay!! A huge disappointment for the amazing city of Madeira.
Multiple Incidents of Bed Bugs: Finding bed bugs in not just one but two rooms indicates a serious cleanliness and pest control issue within the hotel. This is a significant concern as bed bugs cause discomfort, and health issues, and even follow back into homes, leading to further problems.
Lack of Responsibility: The hotel staff's failure to take full responsibility for the situation exacerbated our frustration. Their response was insincere and insufficient given the severity of the problem. Specifically, Christina the hotel manager.
Ineffective Compensation: The manager, Christina, offered to comp meals as a good gesture initially, but when they failed to follow through, it felt like another letdown. This ultimately made us feel deceived and disrespected. We wanted to dine outside the hotel but given the inconvenience of the whole experience (putting up back several hours) we took them up on their offer. Our meal totaled to $80 dollars and they still made us pay.
Discomfort and Inconvenience: Being moved to a third room, despite being bed bug-free, still left us feeling uncomfortable and unsettled. The lingering discomfort impacted our overall perception of the stay.
Poor Customer Service: The hotel's reaction to our concerns, especially the manager's behavior, further tarnished our experience. Feeling treated as a nuisance rather than valued guests is a major negative aspect of our stay. However, the intern (didn't get her name) at the hotel was extremely professional and made us feel heard and seen.
Public Embarrassment: The scene caused over the meal expense added embarrassment and frustration, making it feel like the hotel was trying to avoid responsibility rather than genuinely caring for your well-being.
The hotel failed on multiple fronts: cleanliness, customer service, and conflict resolution, all of which are critical components of a positive guest experience, especially for a 5 star hotel
Date of stay: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.