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Reviews (612)
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All reviewsround buildingvila lidosea viewdirect access to the oceanwell stocked supermarkethappy hourceiling fansmall kitchenettetimeshare apartmentpool areaeighth floorsound of the wavespingo doceself cateringsteep hillrestaurants within walking distancea bit tired
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42 - 47 of 612 reviews
Reviewed 1 April 2018

This hotel was in a lovely location with great sea views and lovely gardens....the hotel itself was a bit dated and could do with an update however it was a great roomy apartment with kitchen and plenty of storage space and two balconies! House keeping was excellent and the staff were very good ....great location for easy walking to the harbour etc and lovely choice of restaurants close by and the open top bus stop is at the top of the road and a huge supermarket just across from the hotel

Room Tip: Better views on higher floors
Stayed: March 2018, traveled as a couple
Thank Marion P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 30 April 2018

Dear Guest Marion P,
Thank you for your recent stay at Pestana Palms.
We would also like to thank you for your positive comments in this post, we have truly appreciated your kind and sincere words.
Looking forward to welcoming you again, I remain with the best regards on behalf of the Hotel Team.
Yours sincerely,
Rubina Campos - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 March 2018

This was our first stay here and we will be coming back.
It is a medium-sized hotel and benefits from more personal attention. The staff are very helpful and friendly.
The main thing we did not like was an invasion of ants in the room, which was soon fixed by the spray can given to us by Reception.
Some of the decor needs freshening up, but that mey be happening during the next few years.
The location is great, not in town but not too far from it. Supermarket opposite, good restaurants nearby, laundrette within reach, bus stops on the main road.

Stayed: March 2018, traveled as a couple
Thank HJPinBeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 27 April 2018

Dear Guest HJPinBeds,
We were happy to understand that you have enjoyed your first stay with us and that you are coming back.
We regret the inconvenience caused by the ants, unfortunately they appear with the change of weather, but are controlled immediately.
Thank you for your feedback and for taking the time to post your comments on this website.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 March 2018

Excellent situation. Sea view at least from our apartment on the 5th floor. Hotel needs renovation. We suffered of cold nights until we asked and got an additional heating. I didn't like the Pool Bar - old fashioned and no character. It smelled there like in a fittnes club. Breakfast was excellent. Free car parking a bonus. Personnel very helpful in reception, restaurants and room service/cleaning.

Stayed: March 2018, traveled as a couple
Thank Kale49_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 27 March 2018

Dear Guest Kale49_11,
We would like to thank you for choosing the Pestana Palms for your recent visit to Madeira.
We would also like to thank you for taking the time to post your comments on this website
In spite of the fact that we can understand that we did not meet your expectations in some aspects, we hope to have the opportunity to serve you in a near future.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 March 2018

The actual apartment was adequate and beautifully clean but it was a bit “tired” and needs upgrading. The pool area is lovely and beautiful views across the sea. The location to local facilities was also really good.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 27 March 2018

Dear Guest Jenny M,
We would like to thank you for choosing the Pestana Palms for your recent visit to Madeira and also for taking the time to post your comments on this website.
We hope to have the opportunity to serve you in a near future.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 March 2018 via mobile

We stayed as RCI Members. Nothing to fault. Had a really relaxing week in a resort with excellent facilities. No internet in the bedrooms/appartments = what a blessing! Staff lovely. Are trying to book again soon.

Stayed: March 2018, traveled as a couple
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 27 March 2018

Dear Guest Karen L,
We would like to thank you for choosing the Pestana Palms for your recent visit to Madeira, as well as for taking the time to post your comments on this website. We have truly appreciated your comments.
We hope to have the opportunity to serve you in a near future.
Best regards,
Rubina Campos - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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