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Pestana Palms
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Reviews (563)
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All reviewsround buildingvila lidodirect access to the oceansea viewhuge supermarketthrough rcihappy hourexcellent supermarketceiling fansuperior studiopool areatimeshare apartmentsmall kitchenettesound of the wavesshopping complexself cateringsteep hill
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6 - 11 of 563 reviews
Reviewed 3 weeks ago

This hotel was in a lovely location with great sea views and lovely gardens....the hotel itself was a bit dated and could do with an update however it was a great roomy apartment with kitchen and plenty of storage space and two balconies! House keeping was excellent and the staff were very good ....great location for easy walking to the harbour etc and lovely choice of restaurants close by and the open top bus stop is at the top of the road and a huge supermarket just across from the hotel

Room Tip: Better views on higher floors
Stayed: March 2018, traveled as a couple
Thank Marion P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This was our first stay here and we will be coming back.
It is a medium-sized hotel and benefits from more personal attention. The staff are very helpful and friendly.
The main thing we did not like was an invasion of ants in the room, which was soon fixed by the spray can given to us by Reception.
Some of the decor needs freshening up, but that mey be happening during the next few years.
The location is great, not in town but not too far from it. Supermarket opposite, good restaurants nearby, laundrette within reach, bus stops on the main road.

Stayed: March 2018, traveled as a couple
Thank HJPinBeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent situation. Sea view at least from our apartment on the 5th floor. Hotel needs renovation. We suffered of cold nights until we asked and got an additional heating. I didn't like the Pool Bar - old fashioned and no character. It smelled there like in a fittnes club. Breakfast was excellent. Free car parking a bonus. Personnel very helpful in reception, restaurants and room service/cleaning.

Stayed: March 2018, traveled as a couple
Thank Kale49_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 4 weeks ago

Dear Guest Kale49_11,
We would like to thank you for choosing the Pestana Palms for your recent visit to Madeira.
We would also like to thank you for taking the time to post your comments on this website
In spite of the fact that we can understand that we did not meet your expectations in some aspects, we hope to have the opportunity to serve you in a near future.
Best regards,
Rubina Campos - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The actual apartment was adequate and beautifully clean but it was a bit “tired” and needs upgrading. The pool area is lovely and beautiful views across the sea. The location to local facilities was also really good.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 4 weeks ago

Dear Guest Jenny M,
We would like to thank you for choosing the Pestana Palms for your recent visit to Madeira and also for taking the time to post your comments on this website.
We hope to have the opportunity to serve you in a near future.
Best regards,
Rubina Campos - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

We stayed as RCI Members. Nothing to fault. Had a really relaxing week in a resort with excellent facilities. No internet in the bedrooms/appartments = what a blessing! Staff lovely. Are trying to book again soon.

Stayed: March 2018, traveled as a couple
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 4 weeks ago

Dear Guest Karen L,
We would like to thank you for choosing the Pestana Palms for your recent visit to Madeira, as well as for taking the time to post your comments on this website. We have truly appreciated your comments.
We hope to have the opportunity to serve you in a near future.
Best regards,
Rubina Campos - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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