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Destination589455

Excellent place full of very nice people.

5.0 of 5 bubblesReviewed 3 weeks ago
Excellent 10 days with excellent weather, excellent staff in both reception, bar and restaurant.
My only complaint was noise on the sixth floor for two days with workmen carrying out drilling and banging.
Unfortunately every afternoon I have to self inject and relax for one hour for the medication to enter my blood stream while I switch off from the world.
Date of stay: October 2024
Room Tip: Enjoy
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lícia Ferreira, Serviços ao cliente/atendimento at Suite Hotel Eden Mar, responded to this review
Responded 2 weeks ago
Dear Destination589455,

Thank you for your kind words regarding your recent stay and for highlighting the excellent service provided by our reception, bar, and restaurant staff. We are delighted to hear that you enjoyed 10 wonderful days with great weather.

However, we sincerely apologize for the noise disturbance on the sixth floor during your stay. We understand how important it is to have a quiet environment, especially given your need to rest and relax during your daily treatment. Your comfort is our priority, and we will certainly address this with our team to avoid similar issues in the future.

We hope to welcome you back to Vila Porto Mare for an even more relaxing experience.

Kind regards,

Lícia Ferreira
Guest Relations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2,220
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Reviewed 3 weeks ago

We were very impressed with the location and facilities, all staff were friendly and helpful and the hotel and rooms were immaculate

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pamellis1954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lícia Ferreira, Serviços ao cliente/atendimento at Suite Hotel Eden Mar, responded to this reviewResponded 3 weeks ago

Dear pamellis1954,

Thank you for your comments and for choosing The Residence Hotel.

It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!

Best regards,

Lícia Ferreira
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Bit biased because I am a repeat visitor. Top class hotel with wonderful staff; attentive in a subtly Portuguese way. Great for oldies but they love childrern. Beautiful trees and flowers/ orchids.

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Andrew D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lícia Ferreira, Serviços ao cliente/atendimento at Suite Hotel Eden Mar, responded to this reviewResponded 3 weeks ago

Dear Andrew D,

Thank you so much for your loyalty and for choosing our hotel repeatedly! It is truly rewarding to hear that we consistently meet your needs and expectations during your visits to Madeira.

We are thrilled that you enjoy the beautiful gardens, the wonderful staff and the fantastic food have met your satisfaction.

Your kind words mean a lot to us, and we look forward to welcoming you back for your next visit and many more to come!

Best regards,

Lícia Ferreira
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The hotel is in an excellent location for the Lido and access into Funchal. Rooms are spacious and well equipped, staff are very friendly and professional.
We have previously stayed in winter months when the pool area and grounds are much quieter and mainly used by adults only, however, on this occasion the area was often frequented by young families from the Porto Mar hotel next door using the pool area, consequently creating a noisier environment. It would make sense to make the smaller grounds of the Eden Mar into an adults only area. Will return but probably in winter months.

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jim n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lícia Ferreira, Serviços ao cliente/atendimento at Suite Hotel Eden Mar, responded to this reviewResponded 3 weeks ago

Dear 486jimn,

Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon.

With our best wishes,

Lícia Ferreira
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Stayed in this complex in May and tried Eden Mar this time. There are 2 lovely outdoor pools but they are far too cold. Hardly anyone in either. Indoor ones do not have quite the same effect.

Only do b&b in Madeira as there are some fabulous restaurants locally and a 2 euro bus ride away in the old town. Bathroom and kitchen in our suite quite tired and in need of a refit.

Staff are amazing but more needed at happy hour. Think they only put one staff member on so you can only manage one drink in the hour.

Wish they would go adults only like the Santa Maria. Very annoying children, most of which should have been in school.

Love Madeira so will be back.

Room tip: No need to rush out with towels.
Date of stay: October 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lícia Ferreira, Serviços ao cliente/atendimento at Suite Hotel Eden Mar, responded to this reviewResponded 3 weeks ago

Dear ConcordeManchester,

We would like to thank you for taking the time to share your thoughts on your experience at our Hotel. We are very pleased to read your kind comments and have read with even more attention your critics. In this way, our management team will take your comments under the very best consideration as we continually work to improve our guests’ experience.

We hope to have the privilege of welcoming you again soon!

Best Regards,

Lícia Ferreira
Guest Relations

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Reviewed 4 weeks ago

This was our first stay at Eden Mar, although we have visited a sister hotel in Madeira many times.
The flowers, champagne and a lovely anniversary congratulations card in our room on arrival was a lovely gesture, followed by more champagne a few days later for my husband's birthday. Thank you to all the staff who made our stay so memorable.
We were very impressed with all aspects of the complex, from the beautiful gardens with numerous sun loungers, to the choice of indoor or outdoor pools and other sporting activities. The area is shared by three hotels, which were all busy, but there is so much space that everywhere always felt relaxed and never crowded.
The suite was very well equipped if you wanted to prepare your own meals, had a big balcony with a wonderful sea view, and was the quietest hotel room we have ever stayed in.
There are numerous restaurants and a large supermarket close to the hotel, and it takes about 20 minutes to walk into Funchal, or less than €2 on the local bus which stops outside the hotel.
Three is a lovely coastal walkway from the lido area all the way to Camara de Lobos which takes you through spectacular caves, and we also enjoyed a very nice meal at the old colonial style restaurant in Jardim Magnolia.
We had a fantastic holiday and will definitely stay at Eden Mar next time we visit Madeira.

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carol R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lícia Ferreira, Serviços ao cliente/atendimento at Suite Hotel Eden Mar, responded to this reviewResponded 3 weeks ago

Dear carolrI1194FO,

Thank you ever so much for leaving this wonderful and detailed review! Your comments attest our attention to detail and commitment of providing quality and consistent service to our guests. In this way, it is delightful to hear how our teams’ daily dedication and efforts to serve our guests, made such a good impression in your stay.

We are very pleased with your compliments about the Hotel, facilities and services. We are also very happy to know that the beautiful and magic scenery of the lovely gardens has contributed to an even more relaxing and peaceful atmosphere. Our gardens are indeed immaculately maintained and Home for many different plant species from all over the world.

All in all, it is simple adorable to read your narrative and get to know all the involvement that you felt in the atmosphere that lives in our hotel and with this PortoBay Family!

We hope to have the privilege of welcoming you again soon. Until there, we wish you all the best!

Regards,

Lícia Ferreira
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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