A beautiful property with an excellent and attentive staff. Excellent breakfast service and variety. First class all the way!
2,346
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guykirkwood
Exeter, United KingdomReid’s is not a hotel, it’s an institution
Review of Reid's Palace, A Belmond Hotel, Madeira
Reviewed 3 weeks ago
You can feel the history in every aspect of the hotel (and I mean that in a good way). The staff are attentive without being pushy, the ambience is one of quiet and perfect luxury and one has the overall impression of peace. It is a very special place.
Date of stay: September 2024Value
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13 - 18 of 2,808 reviews
ttatedds
1
Date of stay: September 2024
Review collected in partnership with this hotel
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AriadneSept2018
2
We have stayed at Reid's many times before and it never disappoints. Granted, it is expensive, but worth every penny. The staff cannot do enough - and breakfast is quite spectacular.
Date of stay: August 2024
Review collected in partnership with this hotel
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gtxlow
Austin, Texas
165
This hotel delivers the excellent service you expect from a Belmond while also delivering the charm and beauty that Madeira is all about. The rooms are beautifully appointed and the facilities the hotel offers puts it right up there with any amazing hotel. Particularly the private access to the Atlantic Ocean that it offers is truly special. I've referred multiple friends to the hotel when visiting Madeira and they all consistently second the feedback above.
Date of stay: October 2023
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Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira, responded to this reviewResponded 4 weeks ago
Dear gtxlow,
Thank you so much for your glowing review and for choosing Reid's Palace as your preferred destination in Madeira.
We are immensely grateful for the time you took to share such wonderful feedback about our property and services. It brings us great pride to hear that we have been able to encapsulate the unique charm and beauty of Madeira, enhancing each stay with our distinctive Belmond touch.
Our team takes immense joy in knowing that the room accommodations, with their beautiful appointments, met your expectations of luxury and comfort. Every detail is thoughtfully curated to create an ambiance that is both elegant and homely—designed for memorable stays.
Your highlight of the hotel’s facilities reaffirms our endeavour to offer exceptional experiences, from leisurely indulgences to invigorating activities. The private access to the Atlantic Ocean is indeed one of our most treasured features; it's heartening to learn that it has contributed a special touch to your stay with its direct connection to the natural beauty surrounding us.
The fact that you have recommended us so highly to friends visiting Madeira—and that their experiences have resonated with your own—speaks volumes about the trust and esteem you hold for Reid's Palace. Word-of-mouth referrals are invaluable, and we consider them a testament to our commitment towards excellence in hospitality.
Please rest assured that we will continue striving not only to maintain but also elevate the standards you've come to know us by. Our goal is always to ensure every guest feels an unparalleled sense of belonging and delight when they choose Reid's Palace
We look forward with great anticipation to welcoming you back soon, along with any friends or family who may accompany you on future journeys. Until then, we wish you all things splendid and joyous.
Best regards,
Ciriaco Campus
General Manager
REID'S PALACE
a Belmond Hotel
Madeira
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
paul t
2720
Absolutely wonderful afternoon tea at Reids Friday 30th August.
Promptly seated, exceptionally good tea, sandwiches and pastries, We chose to have a glass of pink champagne as extra and despite the price added to the enjoyment.
Views are stunning, but what made it exceptional were the staff, so special thanks to Christian, Elena, Cindy and Tyla, loved chatting to you and you are all a credit to Reids.
Thank you
Paul and Wendy UK
Date of stay: August 2024
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Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira, responded to this reviewResponded 3 weeks ago
Dear Paul and Wendy,
We are overjoyed to receive your kind words about your recent Afternoon Tea experience at Reid's Palace. It is truly gratifying to hear that you were promptly accommodated and found the tea, sandwiches, pastries—and the added indulgence of pink champagne—to be exceptionally good.
The stunning views are indeed one of our proud features; however, it is our dedicated staff members like Christian, Elena, Cindy, and Tyla who bring the true essence of Reid's hospitality to life. We are so pleased they were able to contribute positively to your experience and appreciate you taking the time to acknowledge their efforts.
Your compliments have been shared with the team, who are equally delighted to know that their work has been recognized and appreciated. Engaging with our guests is among our greatest joys, and knowing that these interactions enhance the overall experience is extremely rewarding for us.
Thank you once again for choosing Reid's Palace for your Afternoon Tea. We hope this visit has left you with many pleasant memories, and we look forward to welcoming you back soon—perhaps for another splendid afternoon or even longer stay with us.
Warmest regards,
Ciriaco Campus
General Manager
REID'S PALACE
a Belmond Hotel
Madeira
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
andrewpeters446
2
Has been completed in the cold light of day after returning home. Overall, it is a fabulous place starting to show in places its age.
We would have to think long and hard as to returning next year.
Date of stay: August 2024
Review collected in partnership with this hotel
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Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira, responded to this reviewResponded 4 weeks ago
Dear Mr and Mrs Peters,
Thank you for taking the time to reflect on your stay at Reid's Palace and for sharing your thoughts. We are pleased to hear that you consider our hotel a fabulous place, though we understand your concerns regarding areas where the hotel is showing signs of age.
We recognise how important it is for our property to not only deliver exceptional service but also maintain a fresh and inviting atmosphere. Your feedback serves as an invaluable part of our ongoing efforts to enhance the guest experience and ensure that every aspect of our hotel meets the highest standards of quality and comfort.
Please know that we are committed to continuous improvement and are in the process of planning updates throughout the hotel. These updates will ensure that we retain the charm and elegance of our history while incorporating modern amenities and design elements where needed.
We appreciate that choosing a destination for your vacation is significant, and the decision to return involves careful consideration. Our team values your patronage, and we would be honoured to have another opportunity to welcome you back next year. On that occasion, you will see that your comments deserve our best attention.
If there are specific aspects of your stay or particular areas of concern you would like to discuss further or see improved upon, please feel free to reach out directly. We would be grateful for any additional insights that could help us make your potential future stays more enjoyable.
Once again, thank you for choosing our hotel for your getaway, and despite any hesitations, we hope you will return next year.
Best regards,
Ciriaco Campus
General Manager
REID'S PALACE
a Belmond Hotel
Madeira
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.