We stayed for afternoon tea, booked for 1630.
Welcoming and friendly staff, excellent sandwiches, then scones, and cakes.
Vast selection of tea available, and an endless supply.
Fabulous view from the tea terrace made better with good weather.
Dear D W,
Thank you very much for choosing to enjoy afternoon tea with us and for sharing your wonderful feedback!
We are flattered by your kind words about our welcoming and friendly staff, the excellent sandwiches, scones, cakes, and the vast selection of tea. It is indeed a great pleasure to receive such positive remarks, which motivate us to continue delivering exceptional experiences to our valued guests.
We are delighted that you enjoyed the fabulous view from the tea terrace and the good weather that complemented your visit.
We hope to have the pleasure of welcoming you back to Belmond Reid’s Palace for another delightful afternoon tea in the near future.
Wishing you all the best, we remain, with our kindest regards,
Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira
Reids Palace is a beautiful and stately hotel with amazing views and a garden like setting. The staff could not have been more friendly and helpful. The enthusiastically recommended hikes, and restaurants and places to visit. From the photos we thought the hotel would be more secluded, but it is not. There are hotels on either side of the property although they do not interfere with one’s enjoyment. The breakfasts are elaborate as you would expect including with the offering of a different baked pastry each day that was presented at our table. You eat breakfast overlooking the pool and sea - idyllic surroundings.
There is however one detail to point out to guests. We were in a deluxe room with a sea view. Definitely pay for a sea view so you are not overlooking the street. Our room was in the older part of the hotel . You should be aware that the bathrooms ( or at least our bathroom) have not been modernized in that part of the hotel . Our bathroom had a single sink with marble that was stained in areas. But the biggest problem was the bathtub/shower combination. We never like a combination shower/bathtub but in this case it was especially problematic since the tub is narrow and rounded at the bottom . We are pretty spry for the mid seventies but we have a lot of friends who could not ever get in and use the shower . We really did not like to even shower so it was awkward and uncomfortable (but of course we did!) .We did try to change rooms when we arrived but were told only a few rooms have a separate shower and we did not want to pay for the cost of a suite . I would encourage you to ask about the bathroom arrangements when you book. We never realized that would be an issue. Other than this though our stay was delightful in every way.
Dear Nancy S,
Thank you very much for choosing our hotel and for sharing your detailed feedback!
We are flattered by your kind words about the beautiful setting, friendly staff, and the delightful breakfast experience. It is indeed a great pleasure to receive such positive feedback, which motivates us to continue striving to please our valued guests.
We sincerely appreciate your comments regarding the bathroom in the deluxe room. We understand that the design and features of the bathroom did not meet your expectations, and we regret any discomfort this may have caused. Your feedback about the narrow bathtub/shower combination is invaluable, and we will certainly consider it as we continue to make improvements to our facilities.
We hope to have the pleasure of welcoming you back to Belmond Reid’s Palace in the near future, and we will do our utmost to ensure a more comfortable and enjoyable stay.
Wishing you all the best, we remain, with our kindest regards,
Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira
We had Afternoon Tea at Reid's Palace whilst visiting Madeira recently, with hopes that everything would be perfect, or at least almost, but unfortunately the Afternoon Tea was so Disappointing I could have cried.
The Surroundings are Beautiful, the Table Set with Beautiful Crockery on the Terrace overlooking the Sea was Lovely.
Truly, Afternoon Tea was not the delightful experience we were hoping for and we did not enjoy anything on the 3 Tier Cake Stand other than one Patisserie.
I am amazed Reid's Palace got it so wrong :(
Fabulous stay in a classy, Grande Dame hotel. Service, attention to detail, setting - all first class. From the initial welcome to the staff at the front desk and pools to the waiters - all staff were friendly and efficient. Would definitely return.
Dear Paradise66905495710,
Thank you very much for choosing the Reid's Palace for your stay, and for sharing your great experience with all readers.
It is a true pleasure to read, that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home.
On behalf of all team I pass you all our appreciation for the lovely comments and we all look forward to welcoming you back soon to our hotel for more amazing experiences!
Ciriaco Campus
General Manager
Reid’s Palace, a Belmond Hotel
Madeira
Very comfortable old world hotel. Excellent customer service from everyone in the hotel. Superb room and wonderful breakfast. The gardens are well established and a delight.
