We wound up loving our stay here. We were a little upset to start as for our first 2.5 days there was loud construction to the main hotel building immediately by the infinity pool, which meant virtually non-stop jackhammering all day and wrecked the atmosphere. But that then stopped and everything was great from there on.
We chose a lateral suite instead of a duplex and are really glad we did, because the balcony was much larger. The decor of our room also seemed a bit more modern than the pictures on the website. Same general idea (sort of mid-century luxury) but all the furniture seemed new and very sleek. In any case, the rooms were gorgeous. The facilities were also excellent - a huge drench shower, loads of storage, wet bar, etc. They brought really high quality fresh fruit to the room every day. The bed was the largest we’ve seen in a hotel anywhere and was super comfortable. Everything you need for a luxury stay.
All the staff were great. They learned where we liked to sit at breakfast, and what we liked to drink by the pool and had the fridge stocked with those things, etc. Just very attentive and polished service. Always cheerful and helpful too.
We used the main hotel facilities too several times but the Les Suites ones were head and shoulders above for us. The pools in the main hotel were always very busy - we could never get a sun lounger, for example. But we would go down to swim in the sea, then return to Les Suites, where we always had our pick of loungers. It’s quite a walk though - probably 10 minutes down, but it’s all inside so easy enough.
We would definitely stay again (as long as no construction!) on our next Madeira trip.
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