I went to celebrate y birthday and I loved it :) The hotel staff is super friendly, the view is amazing and the pools very good for children's and adults. The hotel is very near the shops, restaurants accessible walking a few minutes. I will come back for sure :)
Dear Mr. Ana A,
Thank you for choosing our hotel to celebrate such a special occasion as your birthday. We are thrilled to hear that you had a memorable experience and appreciated the friendliness of our staff, the stunning views, and our facilities that cater to both children and adults.
It's wonderful to know that our convenient location enhanced your stay, providing easy access to local shops and restaurants. Your intention to return is the highest compliment we can receive, and we eagerly look forward to welcoming you back.
Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade
This hotel had lots of positives and exceeded our expectations. In a great position, overlooking the sea, in beautiful gardens with a large pool. Plenty of restaurants nearby and a bus stop to get around the island although it was a very pleasant 45 min walk into Funchal Town. The rooms were very spacious and clean and the beds comfortable. Breakfast was very tasty with plenty of choice of hot or cold food and you could sit inside or out. The staff throughout the hotel were always smiling and very friendly and efficient. Will definitely return. Thanks for a great holiday!
Dear Mrs. Oriana,
Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that we exceeded your expectations and that you enjoyed the stunning sea views, our well-maintained gardens, and the spaciousness and cleanliness of our rooms.
It's delightful to know that our location was convenient for your explorations and that the variety of our breakfast offerings started your day on a high note. Our staff will be overjoyed to receive your compliments on their friendly and efficient service.
We are honored by your decision to return for another stay and look forward to welcoming you back. Your satisfaction is our greatest reward, and we are committed to making your next visit just as memorable.
Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade Hotel
A wonderful place, neatly situated with a spectacular view from the upper rooms on the see and the resort. Very friendly and forthcoming staff (receptionists and tour managers). We were upgraded to a junior suite with two bathrooms and two balconies. Everything is very clean, tidy and in good shape. Breakfast and dinner were always a highlight during our 5 days-stay.
Dear Reviewer,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed the breathtaking views from our upper rooms and found the accommodations to be both comfortable and convenient.
Our staff is delighted to know that their efforts to provide friendly and helpful service made a lasting impression.
We are especially pleased that the upgrade to a junior suite added to the enjoyment of your stay. It is wonderful to learn that our commitment to cleanliness and maintenance met your expectations, and that our breakfast and dinner offerings were highlights of your visit.
We appreciate your feedback and look forward to welcoming you back for another memorable stay.
Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade
We chose this hotel having checked out several hotels during a visit in 2024. We booked a superior room with sea view. Stunning view of the sea and the resort complex. The garden areas are stunning. The varnish on the surfaces of some furniture was worn in places and the balcony was quite small compared to some others. This is why we have ranked this 4/5. Other than these things the large room, comfortable bed, big en suite with spacious separate shower cubicle all made our stay very comfortable. As for bars, lounges and restaurant areas, they were all first class. Buffet breakfast and other meals served in bright and smart main dining area with outside patio areas all outstanding. Also A la carte dining area. Four outside pools, big spa block with large indoor pool, huge jaccuzi and sauna. Usual spa services available. All staff very helpful, courteous and smartly turned out. This hotel is about one mile west of Funchal. Might be a problem for the less mobile but frequent no2 bus operates along the straight route between hotel and Funchal. Loads of taxis points. 8-10 euros one way. Coastal cliff top path not quite continuous to Funchal. Same if you walk the path westwards to Camara do Lobos about three miles away. Overall Pestana Promenade provided everything we hoped for.
Dear reviewer,
Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that you enjoyed the stunning sea views, our well-maintained gardens, and the comfort of your room during your stay at Pestana Promenade. It is also gratifying to know that our dining options, spa facilities, and the professionalism of our staff met your expectations.
We appreciate your candid remarks regarding the furniture varnish and the size of the balcony. Please rest assured that we are taking your comments into consideration as we continuously strive to improve our guest experience. We understand the importance of every detail that contributes to a memorable stay.
We are also mindful of the accessibility concerns you raised about the hotel's location. We will continue to provide information about transportation options to ensure all our guests can enjoy the beauty of Funchal with ease.
Once again, thank you for choosing Pestana Promenade. We look forward to welcoming you back and aim for a 5/5 rating on your next visit.
Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade
Welcoming, spotless and comfortable. A wonderful escape. The staff are friendly and helpful to a fault and the rooms luxurious yet comfortable. The largest pool on the island is well-spaced and has lots of shade. We cannot wait to return soon.
Dear Mr. Simon B,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our resort welcoming and comfortable, and that our staff's dedication to service made your stay memorable. It's wonderful to know that you enjoyed the luxurious accommodations and the spacious pool area.
We are particularly grateful for your kind words about our team's friendliness and helpfulness. Our staff will be delighted to hear that their efforts have been recognized and appreciated.
We look forward to welcoming you back to our little paradise soon. Until then, we wish you safe travels and many more wonderful escapes.
Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade
