Name: The most amazing view :)
Item: Pestana Promenade
Rating: 5
Author: Ana A

16 - 21 of 2,742 reviews

Oriana180709

Norfolk

6542

Reviewed May 23, 2024

Exceeded Expectations!

This hotel had lots of positives and exceeded our expectations. In a great position, overlooking the sea, in beautiful gardens with a large pool. Plenty of restaurants nearby and a bus stop to get around the island although it was a very pleasant 45 min walk into Funchal Town. The rooms were very spacious and clean and the beds comfortable. Breakfast was very tasty with plenty of choice of hot or cold food and you could sit inside or out. The staff throughout the hotel were always smiling and very friendly and efficient. Will definitely return. Thanks for a great holiday!

Room tip: The promenade view rooms are literally right on a walkway and very intrusive so I would avoid unless you don't mind the shutters closed.

Date of stay: May 2024

Ask Oriana180709 about Pestana Promenade

Thank Oriana180709

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mrs. Oriana,

Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that we exceeded your expectations and that you enjoyed the stunning sea views, our well-maintained gardens, and the spaciousness and cleanliness of our rooms.

It's delightful to know that our location was convenient for your explorations and that the variety of our breakfast offerings started your day on a high note. Our staff will be overjoyed to receive your compliments on their friendly and efficient service.

We are honored by your decision to return for another stay and look forward to welcoming you back. Your satisfaction is our greatest reward, and we are committed to making your next visit just as memorable.

Warm regards,

Julio Marques
Hotel Manager
Pestana Promenade Hotel

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Happiness09456963154

Reviewed May 19, 2024

A place to perfectly relax as a couple and enjoy a wonderful wedding anniversary.

A wonderful place, neatly situated with a spectacular view from the upper rooms on the see and the resort. Very friendly and forthcoming staff (receptionists and tour managers). We were upgraded to a junior suite with two bathrooms and two balconies. Everything is very clean, tidy and in good shape. Breakfast and dinner were always a highlight during our 5 days-stay.

Date of stay: May 2024

Ask Happiness09456963154 about Pestana Promenade

Thank Happiness09456963154

Dear Reviewer,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed the breathtaking views from our upper rooms and found the accommodations to be both comfortable and convenient.

Our staff is delighted to know that their efforts to provide friendly and helpful service made a lasting impression.

We are especially pleased that the upgrade to a junior suite added to the enjoyment of your stay. It is wonderful to learn that our commitment to cleanliness and maintenance met your expectations, and that our breakfast and dinner offerings were highlights of your visit.

We appreciate your feedback and look forward to welcoming you back for another memorable stay.

Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Escape67208600990

Perth, United Kingdom

Reviewed May 1, 2024 via mobile

Stunning Well Designed Hotel with Stunning Views.

We chose this hotel having checked out several hotels during a visit in 2024. We booked a superior room with sea view. Stunning view of the sea and the resort complex. The garden areas are stunning. The varnish on the surfaces of some furniture was worn in places and the balcony was quite small compared to some others. This is why we have ranked this 4/5. Other than these things the large room, comfortable bed, big en suite with spacious separate shower cubicle all made our stay very comfortable. As for bars, lounges and restaurant areas, they were all first class. Buffet breakfast and other meals served in bright and smart main dining area with outside patio areas all outstanding. Also A la carte dining area. Four outside pools, big spa block with large indoor pool, huge jaccuzi and sauna. Usual spa services available. All staff very helpful, courteous and smartly turned out. This hotel is about one mile west of Funchal. Might be a problem for the less mobile but frequent no2 bus operates along the straight route between hotel and Funchal. Loads of taxis points. 8-10 euros one way. Coastal cliff top path not quite continuous to Funchal. Same if you walk the path westwards to Camara do Lobos about three miles away. Overall Pestana Promenade provided everything we hoped for.

Date of stay: April 2024

Ask Escape67208600990 about Pestana Promenade

1 Thank Escape67208600990

Dear reviewer,

Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that you enjoyed the stunning sea views, our well-maintained gardens, and the comfort of your room during your stay at Pestana Promenade. It is also gratifying to know that our dining options, spa facilities, and the professionalism of our staff met your expectations.

We appreciate your candid remarks regarding the furniture varnish and the size of the balcony. Please rest assured that we are taking your comments into consideration as we continuously strive to improve our guest experience. We understand the importance of every detail that contributes to a memorable stay.

We are also mindful of the accessibility concerns you raised about the hotel's location. We will continue to provide information about transportation options to ensure all our guests can enjoy the beauty of Funchal with ease.

Once again, thank you for choosing Pestana Promenade. We look forward to welcoming you back and aim for a 5/5 rating on your next visit.

Warm regards,
Julio Marques
Hotel Manager
Pestana Promenade

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SimonB215

Liverpool, United Kingdom

2718

Reviewed April 10, 2024 via mobile

Brilliant family escape

Welcoming, spotless and comfortable. A wonderful escape. The staff are friendly and helpful to a fault and the rooms luxurious yet comfortable. The largest pool on the island is well-spaced and has lots of shade. We cannot wait to return soon.

Date of stay: April 2024

Ask SimonB215 about Pestana Promenade

Thank SimonB215

Dear Mr. Simon B,

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our resort welcoming and comfortable, and that our staff's dedication to service made your stay memorable. It's wonderful to know that you enjoyed the luxurious accommodations and the spacious pool area.

We are particularly grateful for your kind words about our team's friendliness and helpfulness. Our staff will be delighted to hear that their efforts have been recognized and appreciated.

We look forward to welcoming you back to our little paradise soon. Until then, we wish you safe travels and many more wonderful escapes.

Warm regards,

Julio Marques
Hotel Manager
Pestana Promenade

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Francisca M

Reviewed April 9, 2024

Madeira with Kids

Beautiful hotel, with wonderful swimming pools and incredible ocean views. But the best part of the hotel experience was the hotel staff which were super nice both for us and our kids. Even in the end of our stay, they have proven to be incredibly helpful by sending our forgotten articles both in the room and in the rental car.

Date of stay: March 2024

Ask Francisca M about Pestana Promenade

Thank Francisca M

Dear Mrs. Francisca M,

Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the beauty of our hotel, the swimming pools, and the breathtaking ocean views. However, we are particularly proud that our staff made such a positive impact on your stay.

Our team is dedicated to providing exceptional service, and it's heartwarming to know that their efforts resonated with you and your family. We understand how distressing it can be to leave personal items behind, so we're glad we could assist in returning your belongings safely.

We hope to welcome you back soon for another memorable stay. Until then, we wish you and your family the very best.

Warm regards,

Julio Marques
Hotel Manager
Pestana Promenade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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