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Rob G
Funchal, Portugal

A wonderful place to relax.

5.0 of 5 bubblesReviewed Jun 27, 2024
A lovely room with a wonderful view. Great breakfast and the team were all super helpful, especially Catarina. The view from the pool are amazing. The perfect place to relax and bathe in the sunshine rays or enjoy the eveningfireworks. It's a short walk to the town centre.
Date of stay: June 2024
Trip type: Traveled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eduardo Fernandes, Guest Services / Front Office at Pestana CR7 Funchal, responded to this review
Responded 4 weeks ago
Dear C4112UKrobg,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed the room, the view, and our breakfast. It's wonderful to know that Catarina and the team made your stay even more special. We hope to welcome you back soon for another relaxing visit. Kind Regards.

Pestana CR7 Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews cristiano ronaldo outdoor gym welcome drink old town amazing hotel the location is perfect hotel room steak special direct access rooftop bar first floor decent size small hotel enjoyable stay sea front sea view cr7
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Reviewed April 14, 2024

Very nice location, extremely clean- i saw this hotel being cleaned morning noon and night, breakfast had good choice for everyone, the evening menu my son enjoyed he loved the peanut mousse and duck aranchini - never have we eaten at the same place twice when we go away which is often, he said he felt relaxed , happy loved the food here and didnt want to go anywhere different, the views were stunning and the fact he could watch any football match he asked for every evening in the bar area which was very family orientated - all staff were welcoming and went out of their way for our requests, from football on the TV to food, to extended check out, booking us trips, taxis etc,towels changed daily, beds made daily- really nice experience will be back and to be right next to CR7 museum and to look out across the city and see one of Ronaldos first ever clubs nestled in the hills was an extra treat - we also loved the hot tub on the roof the exercise equipment and the grass was very well maintained in a hot country like Madeira this must take some doing - also underground parking available and right next to the marina where all boat trips , Whale watching etc depart from

Room tip: Great location car hire next door , bars restaurants shops mins away , taxi rank outside ,booked a CR7 tour through hotel - well worth it
Date of stay: April 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chia509
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eduardo Fernandes, Serviços ao cliente/atendimento at Pestana CR7 Funchal, responded to this reviewResponded 3 weeks ago

Dear chia509,

Thank you for your wonderful review! We're thrilled to hear you enjoyed our location, cleanliness, and amenities, especially the views and our dining options. It’s great that your son loved the food and felt relaxed here. We're glad we could make your stay enjoyable with our services and proximity to the CR7 Museum. We look forward to welcoming you back soon! Sincerely,

Pestana CR7 Team






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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2024

Unlike another Pestana hotel I stayed at, this one was just mediocre. It’s in real need of updating ( eg. green shag carpet in hallways). The location is fantastic though and cannot be beat. Most staff were lovely and helpful. Nice breakfast was included.

Room tip: Gym is not typical and is strangely located such that it’s not really usable (located immediately along side other people’s rooms/windows).
Date of stay: March 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank rav2x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Berlinchas, Outro at Pestana CR7 Funchal, responded to this reviewResponded March 11, 2024

Dear Rav2x,
We would like to thank you for giving us your honest opinion on your stay. As a lifestyle Hotel our gold is to provide a Bespoke Stay, we would like to apologize for not fully meeting your expectations and for any inconvenience this may have caused.
We would like to thank you for staying at Pestana CR7 Funchal.
Sincerely,
Hugo, Pestana CR7 Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2024

Totally comfortable stay. Staff really friendly, nothing was too much trouble. Loved the whole experience. A lot of Ronaldo memorabilia, which is why I went. Hugo, the Ambassador, was warm and friendly, as was all staff. Absolutely loved it

Room tip: Get down early for breakfast, as a lot of passing visitors can have breakfast there too. If you need something specific, always ask.
Date of stay: February 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Mand E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Berlinchas, Outro at Pestana CR7 Funchal, responded to this reviewResponded March 11, 2024

Hi mande2024,
We were delighted to hear that your recent stay at Pestana CR7 Funchal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.
Many thanks for choosing Pestana CR7 Funchal for your holiday. We look forward to hosting you again soon at our hotel.
Cheers,
Hugo, Pestana CR7 Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2024

Such a friendly quality Hotel. So well run.. Had an amazing experience this week..Hugo, Gerati you have the knack of making all guests feel so special. Pestsna Hotel Group should be proud to have people like you working for them. We left the Hotel for home the morning of Thu 29th Feb and cannot wait to get back to you next year...

Date of stay: February 2024
Trip type: Traveled as a couple
Thank Tom E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Berlinchas, Outro at Pestana CR7 Funchal, responded to this reviewResponded March 11, 2024

Hi tome734,
On behalf of the entire team at Pestana CR7 Funchal, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.
We look forward to hosting you again soon at our hotel!
Welcome to our family,
Hugo, Pestana CR7 Ambassador

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Reviewed February 22, 2024 via mobile

We have stayed in CR7 Funchal for week in June . We booked CR7 thinking that it will be good option to take our two teenager boys. It looked very nice on all photos.
As we arrived we where very surprise how small the hotel was. Facilities where not great and very limited. Hotel it self is very run down and needs a lot of repairs. It’s more like 3 star. Staff was friendly and helpful but the manager Hugo was very unfriendly and unapproachable . Hotel just needs better management team . It’s a huge shame that it’s not maintained properly. It’s is in a great location and it has most amazing views. It can really be a great place to stay. The carpet , toilets need upgrading and the room needs maintenance and upgrades. Pool area needs jacuzzi needs upgrading. I always wanted to stay in one of CR7 hotels but this one was disappointing. We did enjoy visit to museum . Food was also ok.

Date of stay: June 2023
Trip type: Traveled with family
Thank Tesia10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eduardo Fernandes, Guest Services / Front Office at Pestana CR7 Funchal, responded to this reviewResponded 3 weeks ago

Dear Tesia10,

Thank you for sharing your experience. We’re glad you enjoyed the location, views, and the museum visit, as well as the friendly staff. We apologize that the hotel didn't meet your expectations and appreciate your feedback on the areas needing improvement. Your comments will help us work towards creating a better experience for our guests. We hope you’ll consider giving us another chance in the future. Kind Regards,

Team Pestana CR7 Funchal

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