I first stayed at Lapa Palace in August 2014. The plan was to stay there with my husband and son for 5 nights. My son, however, had apendicites in Coimbra and was hospitalized for 5 days. As a consequence, we stayed at Lapa Palace for just one night before traveling back to the US. That night was just horrible - my son was still feeling sick and we were afraid we wouldn't be able to fly back home. The staff at the hotel was just wonderful. We had booked the rooms a few months before August and used the non-refundable rate. Lapa Palace, however, only charged the one night we were there. Totally unexpected but very much appreciated. Also, even though we were there for just one night, they upgraded us to a junior suite.
This year we decided to go back to Lisbon and stay at Lapa Palace again. We got the same room we had last year! This time, however, our stay was wonderful. As mentioned in other reviews, everybody (thank you, Hugo!) is very polite and friendly. Breakfast was great - they even have mini burgers and potatoes, which my son ate everyday! Our junior suite was big and luxurious and had a wonderful view of the Tagus (6th floor). The marble bathroom is very nice (L'Occitane toiletries). I would like to say a belated thank you for last year and a thank you for last week.
We hope to stay there again soon!