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Reviews (1,525)
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All reviewsoverlooking the marinawithin the wallscitadel wallsold fortresshistoric settingindoor pooltaberna darooms are modernunique hotelsun deckbreakfast restaurantsmall windowsuperior roombreakfast roomexcellent breakfaststayed longermain restaurant
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Reviewed 29 March 2018

Located within the walls of the citadel (built 15-17 century) the hotel offers a very convenient place to walk around the city. The rooms are very comfortable and the service excellent. Great breakfast!

  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Sfaxien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 1 April 2018

Dear Sfaxien,

First of all we would like to thank you for your nice review about your most recent stay at Pestana Cidadela Cascais, we hope to receive you again in our Hotel.

Kind regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 March 2018 via mobile

This is the third hotel of our weeklong trip and by far the swankiest! The grounds are quite impressive and present a museum feel. The staff is friendly and efficient. The best part is the location which is an easy walk to all destinations!

Stayed: March 2018, traveled with friends
Thank Prego51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 1 April 2018

Dear Prego51

Thank you for your amazing review on TripAdvisor, your kind words about our facilities and staff were very much appreciated and will be shared. We hope to receive you again.

Regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 March 2018

We loved this hotel, the room and breakfast were first class. We had to park our car some way away, which was annoying.
We were promised VIP Treatment in our room which apparently consisted of 3 extremely green hard apples and a bottle of water. In contrast, on our arrival at the Pousada in Viseu (a less upmarket hotel) we were greeted with a bottle of wine, some hand made biscuits, a selection of fruit and a bottle of water, a lovely welcome

Stayed: March 2018, traveled as a couple
Thank TH3_hasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 1 April 2018

Dear TH3_hasher,

Thank you for your time and consideration for writing us your comments about your most recent experience at Pestana Cidadela Cascais. We were glad reading how much you enjoyed your room and breakfast, we just regret that our welcome amenities didn't match with your expectations. We hope to welcome you again in Cascais.

Regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 March 2018

Ideal location for our first visit to Cascais. A short walk into the town centre. No parking in the confines of the hotel, but €8 per day was a bargain at the nearby park organised by the hotel. Nearby Train station made travel into Lisbon easy.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 1 April 2018

Dear Mr. Chris B,

First of all we would like to thank you for you kind review on TripAdvisor. We were glad reading how much the hotel location was important for you. We hope to welcome you back in a near future.

Regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 March 2018

We had a short break here during a stormy week in March and had a fantastic time. We booked a deluxe seaview room, overlooking the marina, which was perfect for watching the crashing waves. When the sun came out we had a large balcony to relax on but the floor to celing window and comfy sofa inside meant that we could enjoy the views on rainy afternoons too. The hotel is in a great location in the art district - beautiful houses surround it (well worth a visit to see the architecture, views, and tiles), some gallaries, and lots of modern sculptures and traditional statues decorate the gardens and parks nearby. The hotel grounds themselves are unique. The ancient walls have been maintained, along with the royal palace, and sit alongside works of art dotted around. The art continues inside the vast footpring of the hotel, and we found exploring the corridors was an activity in itself.
Breakfast is superb, with attentive staff and delicious treats to start your day. We also had a few drinks in the bar which doesn't benefit from the sea views, but has an atmosphere of its own due to the artwork. I can't wait to go back!

Room Tip: Get a sea view if you can!
  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LizzieBee49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 1 April 2018

Dear Mrs. LizzieBee49

Thank you for taking the time to post your fabulous review about your stay at Pestana Cidadela Cascais.
It is a great pleasure, for us, to know that you had an amazing experience in our hotel with all the artistic environment we offer in our premises. It is very important to know how much our dear guests enjoy this details that are so meaningful for us and for all the Portuguese artists represented.
Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back.

Kind regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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