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All reviews relaxing space choice at breakfast indoor pool converted convent great hotel reception town
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1 - 6 of 203 reviews
Reviewed 20 August 2020

The space itself is very lovely, is an old palace restored.
The experience was simply terrible.
First the bedroom was not ready, we actually went to lunch to give a little more time but after 2:30 hours the room was still not ready and we had to wait in the lobby for another 20/30 minutes. They said the system was down but they were making check-ins in a not working system??? weird I would say. There was a time where there was 3 groups of guests and more or less 5/6 employees in a very small reception. The treatment was different for all 3 groups and different excuses were given.
The pool space was very small which was not the problem however was full, no one was updating the occupation flag (due to covid restrictions) and they even said that they put the red flag without filling the space (again not a big deal) and for us to look if we have space and so to enter and enjoy the pool… Like, what? should I or not respect the flag while there's a pandemic ongoing and you say to me the pool is full???
The telephone system was constantly not working, we have called to room service and spa and none of the situations worked normal.
We called the room service and somehow redirected to the reception, the reception called the room service and no-one answered, after a few minutes they called and there was some interference in the call so they came to the room, when they arrived they pretty much found no alternative for gluten allergic guest (they have gluten free bread frozen however is just for the breakfast) perhaps is too much to ask to unfroze 1 or 2 breads so we can have at least a kind of normal meal, at the end only the soup was available.
The majority of the staff that we asked didn’t knew anything about food alergies or even which kind of elergies their food have in room service which is potentially hazerd to someone.
The hotel is not a good place to be when is almost full, so avoid specially in high season otherwise you'll find a lot of people everywehere.
Is a shame because the bedroom and bed was really good. Perhaps was just bad luck of mine however for an hotel like this they should make sure the experience they provide and the service are both exceptional.

Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
Thank brunofmiguens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 July 2020

We spent one night in this hotel, and it was amazing, the room and the lobby, how is it restored, the food at dinner and breakfast was amazing and so tasty....service of the staff was also very good....just a place to stay more.

Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
Thank Temper43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHotels, Manager at Vila Gale Collection Elvas, responded to this reviewResponded 4 July 2020

Dear Sir,
Let us express our gratitude by thanking you for sharing your positive opinion. We hope to host you in the near future, here or in other Vila Galé Hotel in Portugal or in Brazil.
Best Regards,
Nelson Pinto
Ass.Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 March 2020 via mobile

Lovely hotel situated inside Elvas. Beautifully restored building, great facilities. Rooms are a great size, very clean and modern. Nice bathroom with a good shower. Good choice at breakfast, we also used the dining room at night which was excellent. A special mention to all the staff we spoke too, very helpful, pleasant and a credit to the hotel. Will definitely return when next visiting the area.

Date of stay: March 2020
Trip type: Traveled as a couple
1  Thank michaelsG1788WE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHotels, Manager at Vila Gale Collection Elvas, responded to this reviewResponded 30 April 2020

Dear Michaels, Let us express our gratitude by thanking you for sharing your positive opinion. We hope to host you in the near future, here or in other Vila Galé Hotel in Portugal or in Brazil. Best Regards, Nelson Pinto Ass.Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 February 2020

Staff are 5* they are so friendly and helpful, and clearly very proud of their hotel /Town.
We loved the historical theme and especially the references to the building's former use.
Pool area is a very calming and relaxing space, though the water is a little cool! We didn't get the indoor pool, so can't compare
The gardens and plant scheme looks great - will be interesting to see how it matures.
All in all a good bet for a pit stop or short break in a fascinating little town - we loved it and would recommend

Date of stay: September 2019
Thank 62wendy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHotels, Manager at Vila Gale Collection Elvas, responded to this reviewResponded 30 April 2020

Dear Wendy,
Let us express our gratitude by thanking you for sharing your positive opinion. We hope to host you in the near future, here or in other Vila Galé Hotel in Portugal or in Brazil. Best Regards,
Nelson Pinto Ass.Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 February 2020 via mobile

Stayed for one night in February, could not fault this hotel, the staff were all friendly and nothing was too much trouble. The food in the resturant was superb. Great value for a decent hotel. Central location in Elvas. Parking available for €7.50.

Date of stay: February 2020
Trip type: Traveled as a couple
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHotels, Manager at Vila Gale Collection Elvas, responded to this reviewResponded 30 April 2020

Dear Bob M,
Let us express our gratitude by thanking you for sharing your positive opinion. We hope to host you in the near future, here or in other Vila Galé Hotel in Portugal or in Brazil. Best Regards,
Nelson Pinto Ass.Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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