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Savings alert! 12% below average rates

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Reviews (617)
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All reviewsgreat view of the castlegreat locationmale reception staffthe tourist information officeannex buildingbreakfast roomair conditioningthe main hoteltea coffee facilitiesold townshort walktram stopramenwould highly recommend this hotelcar parkingmini barweekend break
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7 - 12 of 617 reviews
Reviewed 9 June 2018

Arrived at the hotel and luckily some parking spaces left. Very friendly reception staff, our rooms were not in the main hotel but in the annexe to the rear of the hotel in the same block as the breakfast room. Quite a large room and well apointed with a bar but not the customary bottle of drink water .. water was in the mini bar and had to be paid for. Room was clean, and no real noise from the street outside. Had some trouble getting the TV to work. Reception told me to give it a shake, but in fact I found that the cable at the rear was unplugged. Hair dryer didnt work and on reporting it to reception they told us they were expecting replacements sometime.

Breakfast was fine, mainly a selection of breads, fruit and cereals, although it was a little cramped at some of the tables with people trying to squeeze past

After eating out on day one, went back to the hotel to have a drink at the bar at just before 10 pm and it was closed. Closed day two, didnt bother day three. There are plenty of bars nearby, just a shame the hotel one isnt open for a night cap

All in all an good hotel, very close to the main centre, good sized clean rooms

Room Tip: Annexe rooms either look out onto one of the main streetrs or onto the hotel garden car park
  • Stayed: May 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Stravinsky1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 April 2018

A nice hotel, clean and modern. It's location was a winner for us as we liked walking past the castle every day and being able to get a variety of different photos at different times of the day. The hotel is very easy to get to, the tram number 1 will get you to the city from the train station and stops very near to the hotel. The breakfast was good albeit a bit limited, and the staff were always friendly and helpful.

  • Stayed: April 2018, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Seeitforyourself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grave1, Hotel Gravensteen Team at Hotel Gravensteen, responded to this reviewResponded 25 April 2018

Dear Guest,

Thank you for the TOPrating in your evaluation and to share it on Tripadvisor!

We are happy to read you enjoyed the good connection we have with public transport and moreover we appreciate your recommendation for this use of transport. The castle is very close and some of our rooms even have a very nice view on the castle. It is nice to hear you got some good pictures!

We appreciate the compliments on the staff and hope to welcome you again!

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Reviewed 9 March 2018

We stayed here in February this year (2018) its a lovely hotel very modern, the rooms are nice and clean. The staff are very helpful and friendly. Great location in Ghent, lovely place to visit and stay.

Room Tip: Rooms near to the reception are more modern.
  • Stayed: February 2018, traveled with family
    • Value
    • Rooms
    • Service
Thank PandSon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grave1, Hotel Gravensteen Team at Hotel Gravensteen, responded to this reviewResponded 13 March 2018

Dear PandSon,

We very much appreciate your comments regarding your stay in our hotel.
It is always a pleasure to receive positive feedback.

We are very glad you rated your stay with a beautiful topscore of 5/5! We feel delighted that you are satisfied with our given service and the accommodation of the hotel.
Your feedback will be shared with our team and will serve as an encouragement to all of our staff to keep up the good work as we make every single effort to continuously improve the excellence of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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Reviewed 20 February 2018

The hotel is located just across the road from the Gravensteen castle, making the location ideal to visit the city. The building itself is gorgeous. However, the rooms are only ok and the bathrooms are in definite need of renovation. The breakfast is alright, but nothing special.

  • Stayed: February 2018, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Damian1981uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grave1, Frontdesk at Hotel Gravensteen, responded to this reviewResponded 23 February 2018

Dear Sir,

Thank you for your review.

We are happy to hear you chose our hotel to host you while you visit Ghent. This is indeed one of our best qualities, the central location in Ghent, ideal for exploring the old city. Our hotel is embedded within this historical setting and it is nice to hear you appreciate this as well. Our rooms vary between standard to luxury, and our rooms are equipped accordingly. We are currently renovating our third floor to accommodate our guests with exceeding comfort in the future.

Our breakfast is served with a great variety of options, from cereal to freshly baked patisserie, fruits, vegetables, soja products and fresh coffee. We believe it should meet the needs of our guests (esp. for a 3 star rated hotel), but are glad to hear what is missing for you.

Once again, we thank you for sharing your experiences and hope to welcome you again.

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Reviewed 6 February 2018

Very nice room, perfect position in city centre, easily accessible by tram from the railway station. Friendly and helpful stuff. Good breakfast selection, although we had to wait every morning for a free table. Recommend.

  • Stayed: December 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank tmn770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grave1, General Manager at Hotel Gravensteen, responded to this reviewResponded 7 February 2018

Dear tmn770,

Thank you for choosing Hotel Gravensteen.

We’re glad to hear that you had a wonderful stay at our hotel and you liked our light city!

It’s our intention to give our guest a nice experience.Therefore we do our utmost to deliver an excellent, friendly and helpful service. We are glad to read we succeeded to bring the word hospitality in reality.

We hope to have the chance to welcome you again. We are looking forward to bring you the same experience next time.

Kind regards,

Vincent De Wilde

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