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Reviews (291)
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68
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All reviewscity centrerefurbished recentlynice walk along the riverquiet locationlarge bedcoffee facilitiespublic transportfour starparking spotrecommend this hotelthe air conditioningcomfortable hotelpark your carminute walkbusiness tripon footstayed here for nights
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4 - 9 of 291 reviews
Reviewed 8 January 2018 via mobile

We stayed in the hotel for one night through Hotelspecials, which was a good deal, so not to much right to complain. In general the hotel is all right, 20 minutes walk from the centre and modern rooms, but there are two things I think other people should know and the management should know as well.

First of all the hygiene in the room should be much better ; the carpet is really dirty and there were quite some hairs from other people in our room. Also the ventilation system can use some maintenance as the canal in the bathroom was black.

When we arrived at breakfast all tables were occupied or full of dirty crockery and no staff to be found. At the end a guy came in and offered us a table in the bar. We immediately discovered the reason he wasn’t in the breakfast room, as he smelled like he just smoked a whole package of cigaretes. After 10 minutes we saw him standing in front of the hotel, having a cigarete with the receptionist, while the breakfast buffet was half stocked and the tables in the restaurant still one big mess...

So if cleaning and breakfast gets some more attention, it would definately improve the standard of this hotel!

Stayed: January 2018, traveled as a couple
Thank sander1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique D, General Manager at Europa Hotel, responded to this reviewResponded 9 January 2018
Google Translation

Beste Sander,

Bedankt voor de review.
Het helpt ons om inderdaad onze service te verbeteren.
Wij nemen alles zeker op met onze medewerkers zodat dit in de toekomst niet meer gebeurd.
Ik ben volledig met u eens dat dit niet kan.
Met vriendelijke groeten,

D'hondt Monique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 December 2017

Exceptional welcome from lady receptionist. Given good info on hotel and Ghent. Rooms clean and comfortable. Easy walk into centre along side canal. Amazing gourmet meal at nearby restaurant. (Carte Blanche) Woke up to snow!

  • Stayed: December 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank julietfrench56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 December 2017

We were a party of 8 & the hotel had placed all our rooms close together which was great. Parking was easy right outside the hotel. Every member of staff we had any contact with was very friendly & the bar staff were exceptionally good. Quite a walk into the centre but we knew that when we booked - it was all on the level so not difficult.

  • Stayed: December 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank helen_kitson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique D, General Manager at Europa Hotel, responded to this reviewResponded 12 December 2017

Dear Helen,

Many thanks for those kind words and nice review.
I will certainly inform our staff. It will encourage them to continu in the future with the same service to all our customers.

Best regards,
D'hondt Monique

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Reviewed 30 November 2017

Comfortable, clean with helpful and friendly staff, we had a large window with good view over quiet tree lined road & streem. The hotel car park was very useful we enjoyed exploring Ghent on foot, tram and bus.

  • Stayed: November 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Angela_40114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique D, General Manager at Europa Hotel, responded to this reviewResponded 2 December 2017

Dear Angela,

I'am glad that you enjoyed your stay in our hotel. Thank you for the nice review.
We will pass the informatieontsluiting to our staff!

Thank you
D'Hondt monique

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Reviewed 16 October 2017

Booked our first 3 days of our trip at this hotel because it was close to the train station. I was disappointed in the distance to city center approx. 25 minute walk, there was public transport near. I like to go out and get to city center fast, so this was not good for me. The rooms were nice and clean, sound proofing was really bad, older hotel. The staff was friendly. Would not return.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Service
Thank Pawco11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique D, General Manager at Europa Hotel, responded to this reviewResponded 18 October 2017

Dear customer,

Thank you for the review.
We are indeed a little bit our of the city center, but there is easy acces and you can park the car, which is not possible in the center.

Maybe for an other occasion we will see you back.

Best regards,
D'hondt Monique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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