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All reviews no lift quiet side street grote markt welcome drink egg boiler excellent location loved this hotel small hotel breakfast area old town a great place to stay central square flights of stairs free upgrade bars and restaurants air conditioning large bathroom
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Reviewed 5 November 2017 via mobile

We chose this hotel based on location and reviews. We were not disappointed! It is very close to the central square and many places of interest as well as plenty of good restaurants. If you are getting a taxi from the central station, you may have to walk across the central square to the hotel ( our taxi driver didn't know where the hotel was). The staff were very friendly and helpful and the breakfast (which was not included in our room rate) was decent value for money.

Date of stay: October 2017
Trip type: Traveled as a couple
Thank sweatpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bie V, Front Office Manager at Hotel Matelote, responded to this reviewResponded 8 November 2017

Thank you for your review !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 October 2017

For all the services I ask, there was always an excuse not to do it fast or never to do it.
The carpet in the room was dirty.
I asked for shampoo from the first night I arrived and they never took it, despite the constant insistence.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Roberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bie V, Front Office Manager at Hotel Matelote, responded to this reviewResponded 16 October 2017

Dear Mr. Roberto,

Thank you for your review.
We are sorry to hear the service wasn't what you expected.
Could you please tell me the date when you checked in? This way I can inform the receptionist about your disappointment.
Could you also let me know what specific services you asked for that were not performed? We would really like some more details to avoid this in the future.
My sincere apologies.
Thank you so much for your cooperation.
Kind regards,
Bie
Hotel Matelote

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2017

Very convenient location. The staff were very friendly and helpful, the breakfast was good, the room was clean and comfortable. We really appreciated the fact that the bed was not a tiny double as so many are in European small hotels.

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank _pksaund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bie V, Front Office Manager at Hotel Matelote, responded to this reviewResponded 16 October 2017

Thank you for your review!

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Reviewed 29 September 2017

Loved this hotel! Excellent location, modern feel in a historic setting, and lovely, friendly staff. Beautifully designed and decorated, with so much attention to even the smallest details.

The breakfast was wonderful... organic eggs you put in an egg boiler, delicious coffee, selection of teas, fresh fruit, cheese, meat, smoked salmon, fresh bread ready to slice, honey, jam, Nutella... all offered in a perfectly appointed breakfast area (love those heavy wood beams on the ceiling!) with a view of charming little courtyard.

Our room (#10) was up two narrow, winding flights of stairs (not ideal with heavy suitcases but manageable). Bigger than expected, it was one long room, with a living area, desk and wardrobe complete with lots of hangers at one end and, at the other end, a super comfortable king bed, bathroom with shower, bathtub (and candles!) and separate WC.

On the sloped ceiling between the living and bedroom areas were two large windows which let in loads of light in daytime, and had automated blinds for sleeping. Our room looked out over the courtyard and was very quiet at night.

The only downsides: the shower leaked all over the floor (we got extra towels and made do, and the staff member we mentioned it to followed up to let us know she'd told management). Also, the carpeting was looking worn in places and coming up a bit near the bathroom.

Overall, we LOVED our stay and would definitely recommend!

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lori Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bie V, Front Office Manager at Hotel Matelote, responded to this reviewResponded 14 October 2017

Thank you for your review Lori!
In the meantime the leak in the shower is fixed ( ;-) ), again my apologies for the inconvenience.
We hope to welcome you another time at Hotel Matelote!

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Reviewed 25 September 2017

The room was large and very comfortable. The location was great, close to the metro stop, many restaurants, the Grote Markt and the Cathedral. The staff was very pleasant and helpful. We would stay here again.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alexL3153WB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bie V, Front Office Manager at Hotel Matelote, responded to this reviewResponded 14 October 2017

Thank you for your review Alex!
Kind regards,
Bie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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