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“Great restaurant, nice staff & food, awful planning”
Review of Lolo

Lolo
Ranked #2,769 of 4,567 Restaurants in Amsterdam
Neighborhood: Centrum
Restaurant details
Neighborhood: Centrum
Reviewed 3 weeks ago via mobile

We booked a table for 6 persons last Friday at 6pm and we’re looking forward to the full experience! The restaurant is located in the heart of the red district, has a nice terrace and a cool interior. The staff, the food, drinks and ambiance are really nice. The downside of our experience is the fact that the table was only equipped for 5 instead of 6 persons and we we’re made aware of the 2 hour time slot applicable for our booking in advance. Even though it felt like we needed to speed up with everything suddenly the last half hour. We barely received our main course by then and were urged at 7:45pm to finish our meal as the next group would be present at 8pm. This felt way too pushy as we were planning to also take a dessert to wrap up the experience. We had to rush eating and leave the table at 8pm to move to the bar, which was not an option earlier as this is the waiting spot for guests that are waiting for their table. We eventually decided not to have dessert and left the restaurant at 8:15pm to have a dessert elsewhere. By the time we left still no new guests had taken place at our table and lots of tables still available. We felt like this whole pushy act wasn’t necessary at all…. All in all this turnaround time and super fixed time slots do not work for a 3 course meal and are killing the whole restaurant experience. Either choose to provide longer time slots, which means less time slots per day or don’t offer 3 course meals within a fixed 2 hour time frame.

Date of visit: August 2021
Thank sabrinaf205
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lolo Amsterdam, Eigenaar at Lolo, responded to this reviewResponded 3 weeks ago

Ciao Sabrina,

Thank you for taking the time to share your experience with us. We're sorry to hear that our experience didn’t live up to your standards or our standards. Your feedback is very much appreciated as we now know how to move forward and what to focus on to improve our service. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.

A presto,

Richella, on behalf of Team Lolo Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6 - 10 of 14 reviews

Reviewed 25 July 2021

We picked Lolo as restaurant to celebrate our 2 year anniversary. I could not book trough the website and did so via email. They reserved a spot for us and the communication was great. The interior of the restaurant is amazing and so is the staff working there. At arrival they congratulated us with our anniversary and served a bottle of bubbles on the house. The whole evening was a great experience with amazing cocktails, food and a nice chat with the people working there! We will be back for sure and recommend this place ❤

Date of visit: July 2021
Thank Chantalljustine1990
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Date of visit: August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lolo Amsterdam, Eigenaar at Lolo, responded to this reviewResponded 3 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
Google Translation

Date of visit: August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lolo Amsterdam, Eigenaar at Lolo, responded to this reviewResponded 3 weeks ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

Date of visit: August 2021
    • Value
    • Service
    • Food
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lolo Amsterdam, Eigenaar at Lolo, responded to this reviewResponded 3 weeks ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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