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Reviews (873)
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Reviewed 3 April 2018

The hotel location is indeed quite far from the city center, however it is only about 5-10 minutes walk from station Zürich Hardbrücke, and the tram stop is nearby. Room was clean and spacious, with big comfortable bed, and with views of the city. Amenities are adequate: the usual shampoo, conditioner, hand soap, and body lotion (it's branded though). Breakfast was excellent with ample choice and good quality. Hotel staffs were friendly and accomodating.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank ChristinaSJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenZurichTower, Manager at Renaissance Zurich Tower Hotel, responded to this reviewResponded 4 April 2018

Dear Christina C,

Thank you very much for choosing Renaissance Zurich Tower Hotel for your recent visit to Zürich. I truly appreciate you taking the time to review your experience here on tripadvisor.com.

We call Zürich-West our home, a district in the west of Zurich which is full of contrasts, boasting an unpolished charm. Where ships were once built and engines bolted together, art, design, food, culture shopping and architecture are now the center of attention. From our hotel, it is an easy 15-minute tram ride on Tram 4 right into Old Town Zürich, whilst from our neighboring train station Zürich Hardbrücke, train S16 takes you to and from the airport in under 10 minutes.

I am glad that you had a comfortable stay with us and am especially looking forward to pass on your kind comments to our motivated team of ambassadors. The bathroom amenities are Tokyo Milk in our guest rooms and the exclusive Bulgari line in all suites.

Please come visit us again soon!

Warmest regards,
Jens

JENS LEHMKÜHLER | ROOMS OPERATIONS MANAGER
Renaissance Zurich Tower Hotel | Turbinenstrasse 20, 8005 Zurich, Switzerland
T +41 44 630 30 30 F +41 44 630 33 33 E jens.lehmkuehler@marriott.com
Renaissance Hotels. Live Life to Discover.

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Reviewed 24 March 2018

stayed one night on points, lounge small. room more small. just a small business hotel. Use uber for airport and train station. staff was very helpful. Location not close to city. would recomend for one night b-4 flight. $36 for uber to airport vs. 60 taxi.

Room Tip: High floor, make uber reservation night b4
  • Stayed: March 2018, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank dennis c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenZurichTower, Manager at Renaissance Zurich Tower Hotel, responded to this reviewResponded 3 April 2018

Dear dennis c,

Thank you very much for your review of your visit to Renaissance Zurich Tower Hotel. I was delighted to read your warm comments about our ambassadors and will gladly share those with the team. At the same time, I was saddened to read that you felt your room as well as the Club Lounge could have been more spacious. Please do not hesitate to alert me prior to your next arrival so I can look for a room more suitable to your needs. Also, we are in the planning stage to redo our Club Lounge most likely during Summer 2018. We are looking forward to welcoming you back whenever your travels bring you back to Zurich.

Very best regards,
Jens

JENS LEHMKÜHLER | ROOMS OPERATIONS MANAGER
Renaissance Zurich Tower Hotel | Turbinenstrasse 20, 8005 Zurich, Switzerland
T +41 44 630 30 30 F +41 44 630 33 33 E jens.lehmkuehler@marriott.com
Renaissance Hotels. Live Life to Discover.

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Reviewed 23 March 2018 via mobile

Over view : This hotel has a great architecture and design . It's beautifully decorated . But it's only good if you travel by yourself , it's quite hard for families .
Also :
Pros : +kind and helpful staff
+fast internet
+clean rooms
+comfortable
Cons : -small bathroom
-doors of bathroom have no lock and barely get closed !
- the breakfast area is small and crowded
- small lobby
-breakfast doesn't have much variety for a 5 star hotel
-quite far from city centre
Over all I think if this hotel was larger, it'd be much better .

Stayed: March 2018, traveled with family
1  Thank Sheida E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenZurichTower, Manager at Renaissance Zurich Tower Hotel, responded to this reviewResponded 24 March 2018

Dear Sheida E,

I highly appreciate you taking the time to share your impressions about your recent visit with us at Renaissance Zurich Tower Hotel. It was a true pleasure having you stay with us.

Thank you so much for your kind words about our dedicated team of ambassadors. I am looking forward to pass these on to everyone. I was also delighted to read that you had a comfortable stay with us.

I have noted your comments about the architecture and design. We will take your valuable feedback into consideration for future remodels.

We all are looking forward to welcoming you back in the not too distant future.

Warmest regards,
Jens

JENS LEHMKÜHLER | ROOMS OPERATIONS MANAGER
Renaissance Zurich Tower Hotel | Turbinenstrasse 20, 8005 Zurich, Switzerland
T +41 44 630 30 30 F +41 44 630 33 33 E jens.lehmkuehler@zrhbr.ch
Renaissance Hotels. Live Life to Discover.

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Reviewed 22 March 2018

My husband and I travelled to Zurich for the first time and chose this hotel because of its location and very good reviews. The room where we stayed in lacks character and is minimalist as far as furnitures and decors are cpncern. However, it is spacious with a good view outside, clean and have comfortable bed and quiet. The hotel caters to groups, large groups that looks too busy. They offer a quite good selections of food for breakfast and have friendly and accomodating staffs from the front desk to the breaksfast area and the bar. We were not disappointed even though there are few cons. Definitely, we will stay here again for our next visit.

Stayed: March 2018
Thank cit63bel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenZurichTower, Manager at Renaissance Zurich Tower Hotel, responded to this reviewResponded 4 April 2018

Dear cit63bel,

Many thanks for taking the time to review your experience of staying with us at Renaissance Zurich Tower Hotel. It was a great pleasure hosting you and your husband. I am delighted that you enjoyed your stay and am very much looking forward to welcoming you back. Please do not hesitate to contact me so I can personally assist with the arrangements.

Yours sincerely,
Jens

JENS LEHMKÜHLER | ROOMS OPERATIONS MANAGER
Renaissance Zurich Tower Hotel | Turbinenstrasse 20, 8005 Zurich, Switzerland
T +41 44 630 30 30 F +41 44 630 33 33 E jens.lehmkuehler@marriott.com
Renaissance Hotels. Live Life to Discover.


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Reviewed 21 March 2018 via mobile

I’ve just checked in. Yes, the appearance may pop up a thought that “It’s should be nice”, but it’s just misleading.
There is strict so called “Green Policy” which imply the slogan “We provide you nothing!”
As i walk into my room there were no slippers, no rob, no face towel, no glasses, no wine glasses. I searched for complimentary water, i found it frigid in mini bar, which was empty! And there is nice card in it that said tell us what’s your preferences to fill it! Like we’re child and they must keep it out of reach.
Location is awful, the view is perfect! I can see a nice power plant and beautiful smoke come out of it.
Hopefully there is a window, but as you may commit suicide, you can’t open it, it’s a nice glass wall.
And finally you can enjoy the rest of the day by firing a cigarette 12 story down and get out in freezing day to smoke!
Of course you’ll fined 150fr if done it in your room but they don’t accept if you willing to be fined. God bless me!

Stayed: March 2018, traveled with family
1  Thank Arta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenZurichTower, Manager at Renaissance Zurich Tower Hotel, responded to this reviewResponded 23 March 2018

Dear Arta B,

Thank you very much for choosing Renaissance Zurich Tower Hotel for your visit to Zurich. I appreciate you taking the time to share your feedback with us and the tripadvisor community.

Please accept my most sincere apologies that your room was not fully equipped with all supplies when you checked in. In a little more detail: We provide two bathrobes and slippers in our Club Rooms and Suites. They are available upon request in all other room types.

Our building, Mobimo Tower was designed with floor-to-ceiling windows that almost take up the entire outside wall of the rooms to let in as much daylight as possible and to provide views of our urban Zurich West neighbourhood. They do not open unfortunately.

Our hotel is strictly non-smoking. We feel it is our responsibility to provide a healthy smoke- and allergy-free environment to our discerning guests. The penalty fee is in place to prevent people from smoking in their rooms, not to create an additional source of income for us. We are unable to re-sell rooms that have been smoked in for at least one or two days after departure to get rid of the smell.

Very best regards,
Jens

Jens Lehmkühler | Rooms Operations Manager
RENAISSANCE ZURICH TOWER HOTEL | Turbinenstrasse 20 | 8005 ZURICH, SWITZERLAND
T +41 44 630 30 30 F +41 44 630 33 33 E jens.lehmkuehler@zrhbr.ch

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