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All reviews housekeeping service convenient location free pass metro and buses hotel is perfect checking in lake geneva superior room business trip public transport balcony station
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Reviewed 29 June 2021

Very friendly and helpful staff. Room was complete, however I travel alone and probably therefore I had the smallest room. Clean and it had what you need. Very nice and clean. Breakfast is always an issue, since I just want to have a coffee and a piece of bread. That's overpriced, but average for the hotel. I could easely walk to the lake or via metro. A nice hotel midtown.

Room tip: Situated midtown and next door metro stop.
Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank SwisssFrank
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicolas Lagier, Directeur général at Carlton Lausanne Boutique Hotel, responded to this reviewResponded 19 August 2021

Dear SwisssFrank,

Thank you very much for taking the time to share your recent visit with us.

We are very sorry to read that our breakfast offer did not match your expectations. May I suggest our "express breakfast" option for your next stay? Perhaps this service will better respond towards your needs as it includes an orange juice, coffee, croissant and yoghurt for the price of CHF 9.-


I very much look forward to welcoming you back for your next stay in Lausanne.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 April 2021

Excellent customer service and communications from staff by email, in dealing with my booking requests - my dates had to been rearranged twice in accordance with rescheduling of an organised swim trek (due to pandemic). The responses I have received have been prompt, very helpful and courteous, and I cannot wait to stay at this charming hotel in such a beautiful area.

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank SusieJ912
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicolas Lagier, Directeur général at Carlton Lausanne Boutique Hotel, responded to this reviewResponded 2 May 2021

Dear Customer,

It is my greatest pleasure to read about your experience and that you had a lovely time at our hotel. I am thrilled to see that you felt well looked after by our team.
The team would be delighted to welcome you back in the near future !
Kind regards,

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Reviewed 10 October 2020 via mobile

The Carlton is located right between the lake and the railway station. It is across the street from the subway leading to both, as well as to the bus stop. As the hotel provides free tickets on public transport for its guests, the hotel is perfect if you like to discover the city by bus. Parking is also available.

We had a superior room which was of decent size, with plenty of storage space - very welcome nowadays. The place is spotless clean, multilingual staff is charming, and altogether a wonderful experience.

The buffet breakfast is very reasonably priced and plentiful, and the restaurant is excellent.

Overall, for a **** hotel, this stay was one of the best I have had in the past 10 years of regular travel.

Date of stay: September 2020
Trip type: Traveled as a couple
Thank Loverly4u2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicolas Lagier, Directeur général at Carlton Lausanne Boutique Hotel, responded to this reviewResponded 12 October 2020

Dear Guest,

Thank you for your excellent feedback.

It gives us immense pleasure to hear that you really enjoyed your stay with us.

Thank you again for all your lovely words !

Kind Regards

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Reviewed 4 January 2020

Carlton Lausanne Boutique Hotel is located in a very convenient area easily available and walking distance to lake Geneva, metro service, shopping and restaurants. If you not have a car then the hotel will extend a free pass to the metro, so you will save some cash.

Room tip: Any one is great. The area is not noisy because of traffic
Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
Thank Voyager446365
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicolas L, Directeur général at Carlton Lausanne Boutique Hotel, responded to this reviewResponded 7 January 2020

Dear Guest,

Thank you for sharing your great experience at Carlton lausanne Boutique Hotel.

We were delighted to read that you enjoyed your stay and the ideal location of our Hotel.

We look forward to welcoming you again at our Hotel.


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Reviewed 1 December 2019

The Carlton Boutique Hotel in Lausanne is like a mini palace so typical of the early 1900's Swiss hospitality style. The location is good (walking distance to both the station and the lake), and well connected to the metro and buses lines. Travellers receive a free transport card when checking in. The(non smoking) room I stayed in was rather small but decorated with charm. It also had its own balcony (although could not really used it considering the time of the year). The bathroom was equipped with a tub and the water pressure was excellent. There are many amenities in the bathroom while the soap is provided in dispenser bottle (which makes sense to control plastic use). My stay plan was room only but it was a good value for money considering the usual rates in Lausanne.

Room tip: Ask for side which is overseeing the metro line or Equestrian Federation building
Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank AnneML63
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicolas L, Directeur général at Carlton Lausanne Boutique Hotel, responded to this reviewResponded 4 December 2019

Dear Guest,

Thank you so much for taking the time to provide us with such a wonderful review of your stay and recommend the Carlton Boutique on TripAdvisor! We are very happy to hear that you enjoyed your stay in our “mini palace decorated with charm”.

Our hotel is perfectly located for you to enjoy hot spots in Lausanne. Compliments such as yours are one of the reasons why we are so encouraged to providing the best service to our guests.

Thank you for choosing the Carlton Boutique Hotel, and we look forward to welcoming you back anytime!

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