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Reviews (145)
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All reviewstop floorgreat view of the citybreakfast roomold towncroissantshotel experiencehotel is locatedmetro stationexcellent locationnice hotelcathedralrooftopsbalconyshampoofridgechannelscomfort
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1 - 6 of 145 reviews
Reviewed 16 March 2018

Crystal is not a high end hotel, but a very friendly and convenient one. The staff at the reception is very smiley and helpful, which makes the hotel experience good from the very beginning.
The room looks somewhat austere, but it is clean and comfortable.(see pictures)
What I liked most was the brerakfafst. At the top floor, it gives you a nice view over the rooftops of Lausanne, with distant mountain peaks. On a sunny day the light enhances the smokes coming ut of the chimneys (picture attached). The coffee is good and they have a spectacular egg-boiling device, with three small hourglasses of 3, 5 and 7 minutes and a cutter for the top of the egg when it is over. Plus a fair variation of options to eat.

Room Tip: Ask for view at the street. Mine was to an interrior well with nothing but a wall to see.
  • Stayed: March 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank IonutRa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 8 February 2018

A group of us -- several people from several different time zones -- stayed at Crystal Hotel while visiting Lausanne. We had an amazing experience, and plan to recommend the hotel to our friends and colleagues in the future.

First of all, it was a very convenient location, right in the heart of the city and close to the metro. In addition to comfortable and stylish rooms, there were ample common areas to gather in. Everything was very clean and well-maintained.

Most impressively, the staff at Crystal Hotel were very accommodating for our group. They informed us of nearby restaurants and attractions, and even stayed after hours to ensure the comfort of those on a late clock. I have never been more impressed by the service at a hotel.

Great service and a great location. What more can you ask for?

  • Stayed: February 2018, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Clinter8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 18 November 2017

Good looking hotel and beautiful room.

The buffet was included and delicious. There were cheeses, meats, croissants, a variety of spreads, fruit, cereal.

Staff was friendly and helpful.

Will stay again during my next visit.

  • Stayed: October 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank roystathis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 29 October 2017 via mobile

We love that hotel because employees take care of you. You get what you need fast.
Very well situated for shopping, Bell Centrer and restaurants.
Food is good. We had a suite. There were 2 cool tvs, great little kitchenette, lots of coffee cups ans huge bathroom. Valet service for garage. They get your car fast.
It’s not the most recent hotel but we loved it.

Stayed: October 2017, traveled as a couple
Thank Evelyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 September 2017 via mobile

In most of european countries, this would be a 2 stars hotel, but in Switzerland 3 stars hotels are like this

Excellent location in the heart of the old city, and close to several popular restaurants

Friendly and efficient reception staff

Very basic room. A rather hard bed, a flat tv with a large number of channels, a very small safety box, few sockets, an empty fridge, no air conditioned, some fans available at the corridor. A small bathroom without shampoo with a small shower. Tired furniture

My window had no view, but a dark wall in front, but at least was quiet

Free WiFi worked well

Included breakfast is served as from 7 am (a bit late for business travellers in Lausanne, I would say) was poor, in terms of both quality and variety. No ham, croissants were hard, other pastries even worse.... The coffee was good but they took 15 minutes to bring it

The hotel does not have parking facilities, but a public carpark is 3 minutes walking

The reception is closed as from 11 pm

Soft drinks, beer and snacks were available from a machine at the lobby

Lausanne hotels are very expensive and this is not an exception. Prices have big variations. If a rate close to 150 sfr is available, choosing this hotel can make sense, however some days the room rate is over 300, which is a really bad value for money

I will choose another hotel when back to Lausanne

Stayed: September 2017, traveled on business
Thank atontao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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