I didn't plan to stay in this hotel but changed my mind after the original hotel screwed up. Great decision to choose this hotel as the location is perfect with great views. Short walking distance from train station. Comfortable bed and friendly staffs. Have coffee machine and Dyson fan in the room. The only grouses I have is can hear next door chatting and smoking on the balcony at 2am in the morning. Probably they can make a wall in between the balcony.
We stayed 2 nights in Lucerne. This hotel was in the perfect location. The staff was very helpful and pleasant. The room was very clean. We walked all over the city. We would definitely stay there again.
We were there a group of 22 people from Poland which come for Swiss City Marathon and all are very satisfied.
Super location in the hearth of the city near old wood bridge, very helpful professional personal, big comfortable bad, good breakfast.
I found the hotel the perfect location to explore Lucerne. It is close to the train station, ferry terminal and the lakeside dining precinct. The old town centre, historical locations, restaurants and lakeside parks are very close by. The reception staff are very friendly and provided exceptional service.
Hotel des Alpes is less than ten minutes walking from the Train Station upon arrival in Lucerne. The reception was welcoming and explained how to get around, use the hotel and restaurant, and get to and from your room with their state-of-the-art elevator. Everything was clean and well-maintained and/or new. The room was cute and had exactly what I needed: a bed, en suite bathroom and shower, coffee maker, table and chair, and the best feature - a patio overlooking the Chapel Bridge, Mt. Pilatus, and Lake Lucerne with chair and table. The restaurant food was excellent and delicious for breakfast (Continental), lunch and dinner. You have the option of eating inside or outside for lunch and dinner. Their excellent daily menu also included a unique special combination of starter and main course that was different each day. Again, the staff was excellent and took care of me and answered any questions. Helpful hint when booking: Be sure to check that the Hotel des Alpes you are requesting is the one in Lucerne next to the Chapel Bridge as their are several other Hotel des Alpes throughout Switzerland.
