I had the opportunity to enjoy a few days in this beautiful hotel. The building is already spectacular, but the staff is what truly gives value to this hotel. I want to highlight the warm welcome from Michael, Gaia and Johannes who made me feel at home. To Alexander as concierge for his useful recommendations, and to Stefan for the delicious attention in the room. A stay to remember!
Dear Ms. Olga,
Thank you for taking the time to share those lovely lines with us following your recent visit at Mandarin Oriental Palace, Luzern.
I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer. Your kind compliments were already forwarded to my colleagues and they all send you their warmest regards.
We strive to make every stay memorable and I am delighted you had an amazing experience.
Thank you again for your kind feedback and we look forward to welcoming you on your next visit.
Yours sincerely,
Christian Wildhaber
General Manager
Exquisite hotel in an amazing lake-front location. I adored my lake view junior suite and definitely recommend splurging as the lake is just so stunningly beautiful and it’s such a treat to wake up every morning looking at it with your own private balcony. This location is much better than being in the main touristy hub as it’s a little quieter and has a beautiful promenade in front of it, lined by pruned chestnut trees, that goes all the way down this side of the lake. Plenty of restaurants and things to do and still only a short stroll from the main tourist drag. All the staff were perfect - friendly yet non-intrusive and very respectful. The breakfast was amazing with elegant and efficient service and lots of options at the buffet. Could be improved with a swimming pool and pay-per-view movies in suite, but pretty darn close to perfection! I also love the new renovations and that everything is brand-new yet tastefully complimentary to the original building’s architectural integrity.
Dear Guest,
Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at Mandarin Oriental Palace, Luzern.
It is a true delight to read the kind words that you have shared regarding the services and your experience with us.
Myself and the team truly hope to have the opportunity of welcoming you back in the near future.
Yours sincerely,
Christian Wildhaber
General Manager
This is a great hotel in a beautiful location. Yes, it is expensive but it is a 5-star hotel in one of the most expensive countries in the world so that is to be expected. I stayed with my family of four in connecting rooms.
Everything at this hotel is top-notch or close to it. The location is perfect and the rooms are new and nicely appointed. The common areas are stylish and expansive. I like that they managed to keep the old-world charm of the original building while updating everything to modern standards.
The service was generally what would be expected at a 5-star hotel, especially the two concierges I interacted with who were very helpful. There were a few service inconsistencies with the bell/valet staff but this was overshadowed by the generally great service received.
The food was good but not great. The breakfast buffet could use more variety or perhaps rotate items day-to-day. The a-la-carte breakfast options were very good. We ate dinner at Mozern which was ok. I thought there should have been more options on the menu.
My only real complaint is the lack of storage space in the bathrooms. I suggest installing some shelves under the sink or along a wall so guest can store their toiletries, etc. Also, more hooks and/or racks are needed to hang towels.
I look forward to returning.
Dear Guest,
Thank you for taking the time to share your feedback with us following your recent visit at Mandarin Oriental Palace, Luzern.
It was a great pleasure to welcome you to our place and I am delighted to learn that you in particular liked the location, the rooms and the services of our Concierge Team.
I have taken note of your valued feedback on the breakfast buffet variety, the menu options in our MOzern Bar & Brasserie and the storage space in the bathroom which I was grateful to receive. I will definitely discuss steps for improvement with the team. We consider your constructive comments to be very valuable as it helps us measure our attention to details in the service delivery.
Once again, thank you for your feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern.
Yours sincerely,
Christian Wildhaber
General Manager
The room was great, the majority of the staff were rude unfortunately. Not worth the money unless you have money to burn at $1000 a night they were going to charge me $7 for tap water in the Hotel Restaurant, it’s was hideous. We wanted to treat ourselves to an upscale hotel and were deeply disappointed! The cost for food in Lucerne was just ridiculous, almost $50 for a hamburger!! The town was quaint and beautiful but it was too rich for my blood. When I contacted hotel customer service they were very sorry for my experience and said I could book a stay and they would upgrade my room. So their compensation was for me to spend a thousand dollars a night, two thousand in airfare and they would upgrade my room. I was speechless lol. Do more research before you travel about the places you want to visit and stay in, all I wanted was to get some value for what I was spending and did not, would highly not recommend this hotel to anyone to stay in unless money is no object then you will enjoy it!!
Dear Guest,
Thank you very much for sharing your valuable feedback with us and we are sorry that your experience did not meet your expectations.
Yours sincerely,
Christian Wildhaber
General Manager
Beautiful hotel. The interior & rooms honor the past with modern amenities. Very comfortable. The restaurants on site (sadly only had time to sample 1 of 3) are top notch. Plan ahead for the sushi & colonnade. But the service & food at our meals was high quality, professional & attentive. Now lastly to say the hotel staff was friendly does not do the level of justice to how friendly the entire staff is. From housekeepers, doorman, concierge, restaurant etc. I mean a level of friendly & helpful I cannot describe. One of the best hotels I’ve stayed at !
Dear Guest,
Thank you for your recent stay at Mandarin Oriental Palace, Luzern and for taking the time to share these lovely lines with us.
Your wonderful review truly delighted our team. It is very encouraging to be appreciated for our service and facilities and to know that you had a great stay at our property.
Delivering service excellence is our main focus, and your feedback helps us to measure our service quality in providing an unforgettable stay. Receiving your compliments is our greatest reward.
Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern for another memorable experience.
Yours sincerely,
Christian Wildhaber
General Manager
