This is a great hotel in a beautiful location. Yes, it is expensive but it is a 5-star hotel in one of the most expensive countries in the world so that is to be expected. I stayed with my family of four in connecting rooms.

Everything at this hotel is top-notch or close to it. The location is perfect and the rooms are new and nicely appointed. The common areas are stylish and expansive. I like that they managed to keep the old-world charm of the original building while updating everything to modern standards.

The service was generally what would be expected at a 5-star hotel, especially the two concierges I interacted with who were very helpful. There were a few service inconsistencies with the bell/valet staff but this was overshadowed by the generally great service received.

The food was good but not great. The breakfast buffet could use more variety or perhaps rotate items day-to-day. The a-la-carte breakfast options were very good. We ate dinner at Mozern which was ok. I thought there should have been more options on the menu.

My only real complaint is the lack of storage space in the bathrooms. I suggest installing some shelves under the sink or along a wall so guest can store their toiletries, etc. Also, more hooks and/or racks are needed to hang towels.

I look forward to returning.

The room was great, the majority of the staff were rude unfortunately. Not worth the money unless you have money to burn at $1000 a night they were going to charge me $7 for tap water in the Hotel Restaurant, it’s was hideous. We wanted to treat ourselves to an upscale hotel and were deeply disappointed! The cost for food in Lucerne was just ridiculous, almost $50 for a hamburger!! The town was quaint and beautiful but it was too rich for my blood. When I contacted hotel customer service they were very sorry for my experience and said I could book a stay and they would upgrade my room. So their compensation was for me to spend a thousand dollars a night, two thousand in airfare and they would upgrade my room. I was speechless lol. Do more research before you travel about the places you want to visit and stay in, all I wanted was to get some value for what I was spending and did not, would highly not recommend this hotel to anyone to stay in unless money is no object then you will enjoy it!!

Beautiful hotel. The interior & rooms honor the past with modern amenities. Very comfortable. The restaurants on site (sadly only had time to sample 1 of 3) are top notch. Plan ahead for the sushi & colonnade. But the service & food at our meals was high quality, professional & attentive. Now lastly to say the hotel staff was friendly does not do the level of justice to how friendly the entire staff is. From housekeepers, doorman, concierge, restaurant etc. I mean a level of friendly & helpful I cannot describe. One of the best hotels I’ve stayed at !