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Matt R
Albany, New York

Stay in Luzern

5.0 of 5 bubblesReviewed Aug 3, 2024via mobile
Beautiful hotel. The interior & rooms honor the past with modern amenities. Very comfortable. The restaurants on site (sadly only had time to sample 1 of 3) are top notch. Plan ahead for the sushi & colonnade. But the service & food at our meals was high quality, professional & attentive. Now lastly to say the hotel staff was friendly does not do the level of justice to how friendly the entire staff is. From housekeepers, doorman, concierge, restaurant etc. I mean a level of friendly & helpful I cannot describe. One of the best hotels I’ve stayed at !
Date of stay: August 2024
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern, responded to this review
Responded Aug 5, 2024
Dear Guest,

Thank you for your recent stay at Mandarin Oriental Palace, Luzern and for taking the time to share these lovely lines with us.

Your wonderful review truly delighted our team. It is very encouraging to be appreciated for our service and facilities and to know that you had a great stay at our property.

Delivering service excellence is our main focus, and your feedback helps us to measure our service quality in providing an unforgettable stay. Receiving your compliments is our greatest reward.

Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern for another memorable experience.

Yours sincerely,

Christian Wildhaber
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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12 - 17 of 98 reviews
Reviewed August 3, 2024

The Mandarin Oriental Luzern is a lovely hotel with adequate air conditioning unlike many of the most luxurious Swiss hotels (those above a certain altitude supposedly are precluded from installing air conditioning by law). So, if you need a cool room to sleep and are traveling during the summer months, this is a safe selection. Although pricy, it is worth it. The rooms are state-of-the-art and are immaculately maintained and seem completely soundproof. The hotel is located right on the promenade and the lake, and most rooms seem to face that direction, and therefore they are not located above the busy street on the opposite side of the hotel. Note that the hotel’s Michelin star restaurant is closed during the summer. The staff and facilities are top notch, and the spa (ask for Max the female manager) is intimate and excellent.

Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J A M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern, responded to this reviewResponded August 5, 2024

Dear Guest,

Thank you for taking the time to share those lovely lines with us following your recent visit at Mandarin Oriental Palace, Luzern.

It was a great pleasure to welcome you to our place and we are delighted to learn that you are pleased with the service extended by my colleagues.

My colleagues and I will strive to enhance our legendary standards and services for your next visit to be another memorable experience.

Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern.

Yours sincerely,

Christian Wildhaber
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 29, 2024 via mobile

This 5-star hotel was absolutely fabulous. The staff were absolutely amazing,courteous, friendly and welcoming. The morning breakfast buffet was one of the best I’ve ever seen. We were upgraded to a suite and could have lived there. Situated on Lake Luzern it is close to many tourist spots and great eating venues.

Date of stay: July 2024
Trip type: Traveled as a couple
Thank OnAir28919791760
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern, responded to this reviewResponded August 1, 2024

Dear Guest,

Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at Mandarin Oriental Palace, Luzern.

It is a true delight to read the kind words that you have shared regarding the service and your experience with us.

Myself and the team truly hope to have the opportunity of welcoming you back in the near future.

Yours sincerely,

Christian Wildhaber
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 7, 2024

Beautiful hotel. Recently renovated. Sheets were excellent, bathroom was great. View of lake is wonderful. Gym was also very nice. Proximity to city was convenient. Quiet hotel. Did not try restaurants for dinner but did have breakfast and it was very good.

Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michael M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern, responded to this reviewResponded July 9, 2024

Dear Guest,

Thank you very much for your recent stay at Mandarin Oriental Palace, Luzern and for your great review.

The team and I are delighted that you chose our place for your Lucerne trip and we are very pleased to hear that you enjoyed it.

We are already looking forward to welcoming you back for your next stay and send our best regards from Lake Lucerne,

Christian Wildhaber
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 29, 2024 via mobile

The Mandarin Oriental Lucerne is the worst customer service experience I have ever had in my entire life. We are paying to stay in a suite and the ball has been dropped every step of the way. There was hair in the shower of our suite upon arrival. Additionally, I have never received any of our in person dining experience beverage orders in a timely manner (or likely at all without two reminders). Additionally, today we departed the suite at 6:30 am for an all day Swiss Alps hiking experience and when we returned at midnight, our room turn down service had never come. For what we paid for a suite to celebrate a special occasion, if I wanted to deliver a meaningful customer service experience, I would have ensured the room was perfectly prepared in the 18 hours it was vacated. I have received impeccably improved service in lesser star hotels across the globe. Not only will we not be back, but due to the negative customer service experience, we are not moving forward with two massages or fine dining experiences. Embarrassing.

Room tip: Stay elsewhere to get appropriate care for your cost.
Date of stay: June 2024
Trip type: Traveled as a couple
Thank Alexandra S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2024 via mobile

We were warmly greeted upon arrival. The lobby has been beautifully restored. The suite was completely renovated and beautifully appointed. The restaurants were wonderful as was in room dining. The concierge provided wonderful ideas that enhanced our stay. Our spa experience was excellent as well.

Date of stay: June 2024
Trip type: Traveled as a couple
Thank charlesgZ4471BU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern, responded to this reviewResponded June 24, 2024

Dear Guest,

Thank you for taking the time to complete our online Guest Satisfaction Survey following your recent visit at Mandarin Oriental Palace, Luzern.

I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.

We strive to make every stay memorable and I am delighted you had an amazing experience.

Thank you again for your kind feedback and we look forward to welcoming you on your next visit.

Yours sincerely,

Christian Wildhaber
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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