Tolghan Kücük was amazing, helping me out with reservation at Franz restaurant. He made sure we get a good spot in the restaurant and went above and beyond in organizing everything! Great service! He also provided some little gifts for us, just amazing!
Dear Kiran,
Thank you very much for your fantastic feedback! We're delighted to hear that Tolghan made such a positive impact. Ensuring our guests have a memorable time is always our goal, and it sounds like Tolghan went above and beyond to make sure everything was perfect for you, from securing a great spot to providing thoughtful gifts. :-)
We truly appreciate your kind words and will be sure to pass along your compliments to Tolghan and the rest of our team. It was our pleasure to assist you, and we look forward to welcoming you back for another exceptional experience soon.
Warm regards,
Ramona Bühlmann
Executive Assistant
Grand Hotel National Luzern
Terrible, overpriced hotel and when the staff explain everything with sorry there is a weeding going…. Thank you but I would have appreciated to know that before 1) bar is closed because if a weeding 2) no room service because of a weeding 3) a disco in my room at 9- pm because of the weeding 4) we did not know because the weeding was planned yesterday WOW this is definitely not a 5 stars, it was not our first stay here (while the first one was as not perfect but ok) but after this one we won’t come back!!!
Dear Max,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered several issues during your visit!
We deeply regret that the wedding event caused so many inconveniences, impacting the bar availability, room service, and overall noise level. We understand how important it is for our guests to have a peaceful and enjoyable stay, and we sincerely apologize for not informing you about these disruptions in advance.It is by no means in line with our standards that you experienced such a situation. We will investigate the incident internally and ensure that our team is sensitized and trained appropriately to avoid such misunderstandings in the future.
Your feedback regarding the price and the condition of the hotel is also noted. We strive to provide a high standard of service and accommodation, and it is clear that we fell short during your stay. Please be assured that we take your comments seriously and will address these concerns with our team to prevent similar situations in the future.
We are disappointed to hear that this stay has led to your decision not to return, especially since you had previously stayed with us. We would greatly appreciate the opportunity to make it right and restore your faith in our hotel.
If you would consider giving us another chance, please contact me directly, we will invite you and I will personally ensure that your next stay is up to the standards you expect and deserve. r.buehlmann@grandhotel-national.com
Once again, we apologize for the inconveniences you faced and thank you for your honest feedback.
Best regards,
Ramona Bühlmann
Executive Assistant
Grand Hotel National
The National hotel in Lucerne is overpriced for the hotel rooms it offers. It is Definitely not the five star hotel it pretends to be.
Overall very uncomfortable suits with bare cold floors. The pictures of the hotel do not match reality. My husband and I were utterly deceived.
Dear Nevineaz,
We're truly sorry to hear about your disappointment with your recent stay. We aim to provide a comfortable and pleasant experience for all our guests, and it's disheartening to learn that we fell short of your expectations. We apologize for any inconvenience caused by the room conditions and any discrepancies between the images and reality.
We would appreciate it if you could personally contact us (r.buehlmann@grandhotel-national.com) and provide more detailed feedback on what led to your dissatisfaction, so that we can work on these specific points. Your feedback is valuable, and we will use it to make necessary improvements. Please know that we take your comments seriously, and we will strive to address these issues. We understand your decision not to book with us again, but we hope you might reconsider in the future, as we would love the opportunity to regain your trust and provide you with a more positive experience.
Thanks again for taking the time to share your experience!
Best wishes,
Ramona Bühlmann
Executive Assistant
Grand Hotel National
.We decided to spend our pre-Christmas getaway at a luxury hotel in Lucerne, and we chose the Grand Hotel. In the first moments of our stay, we were immediately captivated by the aristocratic atmosphere, the spacious room, and the magnificent view from our balcony.
I absolutely loved the breakfast area, which was decorated beautifully for the holiday season . In general, the food was freshly made delicious and well presented.
Same goes for our dinner at Juliette’s restaurant.
Overall, we thoroughly enjoyed our stay at this classy and aristocratic hotel, and I would highly recommend it
Dear Lilobor,
Thank you so much for taking the time to share your wonderful experience at the Grand Hotel in Lucerne. We are thrilled to hear that you chose us for your pre-Christmas getaway and that your stay exceeded your expectations.
It warms our hearts to know that you were captivated by the aristocratic atmosphere, the spacious room, and the magnificent view from your balcony. We strive to create an environment of luxury and comfort, and we are delighted to hear that we succeeded in making your stay special.
We are also pleased to hear that you enjoyed the holiday decorations in the breakfast area and that the food met your expectations. Our team works hard to provide a delightful dining experience, and we are glad to see that reflected in your feedback. It's especially rewarding to know that your dinner at Juliette's restaurant was a memorable one.
Thank you for recommending our hotel. We truly appreciate your kind words and are honored to have had the opportunity to contribute to your enjoyable stay. Should your travels bring you back to Lucerne, we would be delighted to welcome you again.
Wishing you a wonderful day!
Warm regards,
Ramona Bühlmann
Executive Assistant
Grand Hotel National Luzern
The most perfect massage experience! The spa manager is very capable and helped me with my back problems in a short amount of time! A small but very lovely spa and top notch quality. I can't wait to go again.
Dear 338annew
Thank you for your glowing feedback! We're delighted you had the perfect massage experience. It's wonderful to hear our spa manager helped with your back problems quickly. We appreciate your kind words about our cozy spa and top-notch quality. We can't wait to welcome you back for another fantastic visit!
Kind regards
The GRAND HOTEL NATIONAL Team
Leonie Zurfluh
Guest Relation
