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Lourdes70
Cleveland, Ohio

Close to train station and the lake.

5.0 of 5 bubblesReviewed Jul 12, 2023
We stayed at the ibis Styles Lucern for 2 nights. The hotel is close to the train station and the chapel bridge. The beds were comfortable. There were 2 additional outlets to charge your devices. The beds were comfortable . The air conditioner worked well. We did not eat breakfast at the hotel, but there is a Bachmans and a Coop close by. We would stay here again if we are in the area.
Date of stay: July 2023
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Styles Luzern City, responded to this review
Responded Jul 25, 2023
Dear Lourdes70,

We thank you for having taken the time to write to us following your stay. It is always a pleasure to receive positive feedback. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I am sure, if you would have breakfast in our hotel you would also like it.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
S. Samil Benli - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 3, 2023 via mobile

The room is very basic, but was clean and comfortable. It was larger than we would have expected and the staff were helpful. Did not eat in their dining room so can’t tell you how it was. About a 15 min walk from train station that was pretty easy to find.

Date of stay: May 2023
Trip type: Traveled with family
Thank Travel2Twin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Styles Luzern City, responded to this reviewResponded June 9, 2023

Dear Travel2Twin,

We thank you for having taken the time to write to us following your stay at Ibis Styles Luzern. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. If you would visit us again I only can suggest you to taste our delicious international breakfast.
Thank you again for your kind words and we're looking forward to your next visit!

Sincerely,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2023

In a quiet street about ten minutes bus ride from main train station (# 1 or 19). Walkable in about 15-20 mins across the river.

Check-in was quick, efficient and friendly and the service of the (busy) front office staff continued to be courteous and helpful throughout.

The room with a balcony on the 6th floor was large, functional and comfortable, with all the amenities expected at this level. The sizeable private balcony with a small table and chairs was a nice surprise and pleasant for a morning coffee or evening drink in the open air. The hotel could do more to clear up the cigarette butts lying around (it's a non-smoking room, so I assume they are from other rooms flung across).

The aircon worked well and the cups and glasses provided for drinks were very good quality (sponsored) - a nice touch of class at this level of hotel.

Breakfast was included, albeit not stated on our booking. The quality and variety of fare are good, although it gets busy and noisy during peak time (I suggest going into the additional dining room space at the back).

A good experience at a well-managed hotel.

Room tip: High floors with balconies are good.
Date of stay: May 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank G T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Styles Luzern City, responded to this reviewResponded June 2, 2023

Dear GT807,

Thank you very much for your positive and very informative review to your recent stay. I am very happy to see, that you were satisfied with the assistance of our staff as well as with the other services we've provided.
I am also happy that the room you've stayed has covered your expectations.
We thank you very much again and hope to welcome you very soon in our hotel.

Sincerely,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2023

Worst hotel ever. No refrigerator in room, so no way to cool drinks, medicine or milk for tea and coffee. No air conditioner, so have to leave window open to cool room down. Only problem with this is that it opens out to a courtyard where people meet. Floors creaking inside room and outside room. Bed has springs poking through, so it’s hard to sleep.

Room tip: Check out other hotels.
Date of stay: May 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Trek93545
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Styles Luzern City, responded to this reviewResponded May 8, 2023

Dear Trek93545,

Thank you for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am surprised to see that you've mentioned the lack of A/C as we have it in every rooms. For the storage of your medicine and other staff you can always contact our reception team who will definitely find a solution for you.
Again, I sincerely apologize for the inconveniences caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. We look forward to it.

Best Regards,
S. Samil Benli - General Manager

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Reviewed April 28, 2023

Chirpy hotel with decent size room. We were given visitor card with allows for complimentary transport during our stay. Staff accommodated our early check in and stay was comfortable.

Location is a short walk to the Chapel bridge.

Date of stay: April 2023
Trip type: Traveled with friends
Thank NikiKoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Styles Luzern City, responded to this reviewResponded April 28, 2023

Dear NikiKoh,

Thank you for making Ibis Styles your hotel of choice while visiting Luzern. I am happy to read that you had a comfortable stay and we could provide your room earlier. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2023

Room is spacious for 3 but decent decor and not attraction view from room.
No additional amenities ex. bathroom slipper, cotton buds, cotton pad, shower cap.. only shampoo and face soap are provided. No refrigerator in room.
It is ok for stop by 1-2 nights and spend all day for outdoor activities and you will rest well after long tired day.

Room tip: No comment
Date of stay: April 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank nararatb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Styles Luzern City, responded to this reviewResponded April 28, 2023

Dear nararatb,

Thank you very much for staying with us and for sharing your feedback with us. We really appreciate it, as your opinion is very valuable to us. The amenities you mention are not in our standards, please accept my apologize for not providing them.
Nevertheless, I hope you've enjoyed your time in our beautiful city and look forward to welcome you very soon again.

Sincerely,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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