Beautiful, friendly hotel in an excellent location. Five minute walk from the train station and taxi boats, and right on the edge of old town. We had a room overlooking the water, and it was spacious and comfortable. The staff was very eager to help, and the concierge was so knowledgeable about the surrounding mountain peaks and hikes. Nice breakfast buffet. We hope to come back!
Dear Darcy H,
Thank you for the complimentary feedback on your stay at the Hotel Schweizerhof Luzern. We are pleased to hear that you had such a wonderful stay with us. It’s great to know that you enjoyed the location, the comfort of your room with the beautiful water view, and the helpfulness of our staff. We’re also happy to hear that you enjoyed our breakfast buffet. We love to welcome you back again soon.
Kind regards
Your Hotel Schweizerhof Luzern Team
This hotel exceeded all expectations. Every person we interacted with was polite, professional, and helpful. The public spaces were gorgeous, and our lake view room was spacious, clean, and well-appointed. Location is easy walk to historic center. I was sorry to leave after two days and would unquestionably stay here again.
Dear VARandD
Thank you so much for this wonderful review about your stay at the Hotel Schweizerhof Luzern We’re thrilled to hear that we exceeded your expectations and that our team left a positive impression with their service. It’s fantastic to know you enjoyed our beautiful public spaces, your lake view room, and our convenient location close to the historic center.
We’re truly honored that you felt so comfortable here and would choose to stay with us again. We hope to welcome you back soon, perhaps for an even longer stay.
Kind regards
Your Hotel Schweizerhof Luzern Team
The Schweizerhof was truly a 5 star hotel. Rooms, lobby and location to the Old City. The Old City was a wonderful experience and we hope to return soon. We had a great time and stayed here as part of a Viking Cruise pre-cruise vacation.
Truly wonderful.
Dear Tom G
Thank you for your lovely review. We’re thrilled to hear that your stay at the Hotel Schweizerhof Luzern was a memorable start to your Viking Cruise journey and that you enjoyed the charm of the Old City along with our convenient location, rooms, and lobby.
It’s wonderful to know you had a great time, and we would be delighted to welcome you back on your next visit to Lucerne. We look forward to providing you with another five-star experience.
Kind regards
Your Hotel Schweizerhof Luzern Team
This was easily the best hotel I stayed at in two weeks traveling around Switzerland.
Service was very good, room was excellent, breakfast was excellent.
All the good:
-Friendly, helpful service at check-in
-Fantastic room, very spacious, comfortable bed (and nearly big enough for two even though it was a single room)
-Big bathroom with wonderful shower
-Excellent breakfast, with choice of very good scrambled eggs, bacon, and more in the buffet or made to order eggs or french toast, fantastic bread and jam, fresh vegetables and cold cuts. A very extensive and delicious breakfast spread.
-Super quiet, can't hear anything from others when in the room
-Well located, not far from the train station and close to restaurants and shopping
-They leave nice little treats for you in the room
-The hotel is a lovely historic property and there's a wonderful history booklet left in the room that gives details of the hotel and of the history of Luzern; there's a definite attention to making it an experience for you rather than just a basic hotel stay
A couple of minor negatives:
There was a motion sensor light under the counter in the bathroom that would come on whenever I came into the bathroom. It's not a great idea to have any light that a hotel guest cannot turn off and keep off; I don't like excessive light, especially in the middle of the night.
Housekeeping was excellent on the first day, even folding my pjs nicely on the bed. On the second day, they were a little sloppy, leaving my things draped over a chair and not removing a dirty tea cup.
I had a small load of laundry done by the housekeeping staff, and I had to call them to find out where it was the next day. They did bring it up right away after that. I was then double charged for the laundry when checking out. However, as soon as I brought this to their attention, they corrected it.
Not the cheapest in Luzern, but overall a very comfortable place to stay and well worth the money. I stayed three nights but would have happily stayed longer, and would stay here again when in Luzern.
Dear Ramare
Thank you so much for taking the time to share this wonderful review about your stay at the Hotel Schweizerhof Luzern. We’re thrilled to hear that your stay with us was the highlight of your two weeks in Switzerland and that you enjoyed our welcoming service, comfortable rooms, and extensive breakfast options.
We’re glad that you found our historic property and its details added to your experience and that our convenient location, quiet atmosphere, and special treats left a lasting impression on you.
We appreciate your constructive feedback about the motion sensor light in the bathroom and will certainly take it into consideration for future improvements. We’re also sorry for the minor inconsistencies in housekeeping and for the laundry billing error, but we’re pleased to hear that these were resolved to your satisfaction.
It’s always our goal to provide an exceptional stay for every guest, and knowing you’d happily stay with us again is the best compliment we could receive. We look forward to welcoming you back to Luzern and to providing another memorable stay!
Kind regards
Roman Omlin
General Manager
This hotel is one of the best I have ever stayed in. The front desk is excellent the room staff cannot do enough. Breakfast is fresh and included in our room price. The location cannot be any better, central to everything. An overall great experience.
Dear Lindaknc
Thank you so much for your fantastic review about your stay at the Hotel Schweizerhof Luzern. We are thrilled to hear that your stay with us was one of the best you've ever had. It's wonderful to know that our front desk and room staff made such a positive impression, and that you enjoyed our fresh breakfast and central location. Your kind words are greatly appreciated, and we hope to welcome you back for another great experience soon.
Kind regards
Your Hotel Schweizerhof Luzern Team
