Nice, comfy mattress, but could hear the loud neighbors (used earplugs and was fine). Front desk was awesome, very helpful and nice. Décor was a bit dark, but well appointed. Restaurant had excellent food.More
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Nice, comfy mattress, but could hear the loud neighbors (used earplugs and was fine). Front desk was awesome, very helpful and nice. Décor was a bit dark, but well appointed. Restaurant had excellent food.MoreShow less
Thank you for taking the time to post a review. It's good to read that you enjoyed our amenities and the excellent cuisine of the restaurant.
Your comments about the helpfulness and kindness of the staff are much appreciated and will be passed on.
The room was large; the bed was comfortable; the staff was very helpful. The neighborhood was interesting: 5-star hotels (Peninsula, Four Seasons, Ritz Carlton) on one side and the red light district on the other. Convenient to the old city and most other attractions.
Dear Brian JN
Thank you for taking the time to share your experience with us.
We're very pleased to see you rated your stay highly and appreciated our central location, your large comfortable room and the helpfulness of our staff.
We hope to have the pleasure of welcoming you back.
The hotel is clean, efficient and super well located. The front desk was helpful with maps and taking questions. Two snags: I had requested feather pillows (allergic) and on day 2 they swapped out all the pillows in the hotel and didn't give me back non-feather - at night the front desk guy said I was lucky that there was one left - not exactly top service comment. Second: The food may be good I wouldn't know because the two people who run/man the restaurant were so understaffed it took forever to even get a menu. Plenty of other options around!
Very clean comfortable room with a great big bed, all types of toiletries and a wide tall shower, beautiful outdoors restaurant with a great relaxed ambience by the beautifuly lighted cascade. Great for a romantic night
Thank you for choosing Eastwest Hotel for a romantic night and for sharing the highlights of your experience.
We're delighted to see that you appreciated the beautiful, relaxed atmosphere of our winter garden and restaurant as well as the comfort of your room.
We hope to have the pleasure of welcoming you again.
We stayed 4 nights in this hotel. While we were quite pleased with our overall stay but on our 2nd last day we had a unpleasant experience with the receptionist. We asked politely if he could help us to book a cab for our early departure on 26/2 to which he said no. Reason being if we booked in the morning the meter will starting running till pick up time. We were shocked but chose to believe him. Secondly we approached him to help us with Uber booking on our phone as it was in Swiss language. He rejected us immediately citing that he doesn’t use Uber at all. On the night when we returned to the hotel and receptionist knew we were checking the next day and asked if we would like a pick up. So we related the whole incident to him. Upon hearing our story, he told us no such thing and proceeded to book a cab for our early departure. We were very disappointed with the morning receptionist who on hindsight, was subtly reluctant to render help to us. Will not recommend anyone to stay at this hotel.
Thank you for choosing Eastwest Hotel for your stay in Geneva and for your feedback. While it is good to know that you were pleased with your stay overall, we are sorry to see that your rating only reflects what you felt was an unhelpful attitude by one of our receptionists.
We generally advise clients to book their taxi when they are ready to leave, about 5- 10 minutes before departure, to save them the excess fees of the taxi meter running while it is waiting. Clearly, the way this information was delivered to you was unsatisfactory if you felt that the receptionist was just reluctant to assist you. We have spoken to him about this incident to make sure that in the future, he delivers this information in the way that it is intended, which is as helpful information for our guests.
We are proud of the overwhelmingly positive comments we receive regarding the friendliness of our staff and the high quality of our service and we sincerely hope that you will give us another chance to serve you should you return to Geneva.
I love this location -- easy to walk to everything, and close the jet d'eau. The staff was incredibly accommodating and friendly, and I loved having a gym in the building. The bed was comfortable, and the room spacious -- with a great bathtub and shower. I would absolutely stay here again!
Thank you for choosing Eastwest and for taking the time to post a lovely review of your stay.
It's great to hear you enjoyed our convenient location and appreciated your spacious room and comfy bed as well as the friendliness of our staff.
The team looks forward to welcoming you again in the future.