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2 - 7 of 497 reviews
Reviewed 3 August 2021

Hotel staff where great . Spoke English well . Made my stay a lot easier.Room was clean and modern. All was very accommodating.I enjoyed my stay .30 min from airport. Close to shops and restaurants.Quiet and peaceful area .

Date of stay: August 2021
1  Thank Paulcavallaro
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Giulia Briguglia, Altro at Hotel Principe di Villafranca, responded to this reviewResponded 5 August 2021

Dear Paulcavallaro,
thank you for choosing our property and for sharing this very good review.
We are delighted that you have appreciated the great service at hotel, the cleanliness of rooms and the central yet peaceful location. We truly look forward to having you back to our hotel on the occasion of your next stay in Palermo!
With our very kindest regards,
Giulia Briguglia
Sales & Marketing Executive
Hotel Principe di Villafranca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 July 2021

Being there while Italy took the euro cup was amazing. We found Monica so very helpful and friendly. She really was the best during our stay. The food was great and the rooms were clean and comfortable. We will recommend

Date of stay: July 2021
1  Thank Craiglisaroccomarc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Giulia Briguglia, Altro at Hotel Principe di Villafranca, responded to this reviewResponded 15 July 2021

Dear Craiglisaroccomarc,
we are so very delighted to read that your stay in Palermo and at Hotel Principe di Villafranca has truly exceeded yoru expectations! Thank you for highlighting the proactive, friendly and professional attitude of our staff - we thank you on behalf of us all, especially Monica. We are also very happy that you have enjoyed the great quality of our food and the cleanliness of our rooms. Thank you so much for recommending our property to family and friends!
We send you our very best and hope to have you back as our guest on the occasion of a future stay in Palermo.
With our kindest regards
Giulia Briguglia
Sales & Marketing Executive
Hotel Principe di Villafranca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 July 2021

A brief stay, but still staff couldn’t do enough for us. The room was comfortable, clean and the hotel is well located. We were greeted outside and our luggage was taken promptly. The receptionist spoke excellent English and was very helpful.

Date of stay: July 2021
1  Thank Samuel12306
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Giulia Briguglia, Altro at Hotel Principe di Villafranca, responded to this reviewResponded 7 July 2021

Dear Samuel12306,
we are so very delighted that you have chosen our property for your recent stay and that you have shared your excellent stay experience with this 5-points review! Thank you for highlighting the amazing proactiveness and friendly, polite attitude of our staff. We are happy that you have enjoyed the hotel location, the comfort of rooms and the eccellent level of services.
We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo and in the meanwhile we send you our very kindest regards.
Giulia Briguglia
Sales & Marketing Executive
Hotel Principe di Villafranca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 January 2021

We booked this hotel for two nights beginning of October 2020, more or less due to its location and the fact that they said they would offer parking space (we did not want to have our car parked on the street over night).
Arriving at the hotel, we were told that there was no space left in the car park (although we had requested to reserve us a space almost two weeks prior to our arrival). As it turns out, the hotel has a couple of dozen rooms, but only four (!) parking spaces. We were told we could park our car somewhere in the streets and that we could access parking tickets/vouchers from the hotel. With about 10 hours of payed parking per day, we had to fill out one ticket for each hour we stayed. To the ladies at the front desk, this was „totally easy, all ok, nothing to worry, all fine“. Luckily, we were given a parking space a day later.
The service at the front desk overall was alright, but not very empathetic - we did not feel welcome.
The room we stayed in was clean, but small. Hardly any space to stow clothing or luggage, the bathroom also was tiny – to give you an example: you can't properly sit on the toilet as the sink is in the way.
Although being located in a small street, this place is noisy as it could be. Next door rooms, flushing toilets, people on the streets, opening and closing of doors in the building… don’t even think of staying here if you want a good nights sleep.
All in all, we had looked at a couple of different hotels at the same price level – and we regret that we opted for this one.

Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Inn2TheWild
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 September 2020

We had a great stay at the hotel. Friendly and helpful staff. Room was great, fantastic location too. Breakfast was good, but as we are vegan a written menu would have made it easier to make choices. Really glad there was parking offered at the hotel as this made the trip much easier for us!

Date of stay: September 2020
1  Thank Kayleigh B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Giulia Briguglia, Altro at Hotel Principe di Villafranca, responded to this reviewResponded 14 September 2020

Dear KalesBaldwin,
thank you very much for sharing your great stay experience with this review! We are delighted that your recent stay at Hotel Principe di Villafranca was a true success thanks to the lovely staff, perfect comfort and services and amazing location. At this stage, we have preferred not to have written menus at the breakfast service in compliance with our COVID-19 prevention measures: we are nevertheless happy that our breakfast staff managed to guide you well enough through your choices and assisted you with providing every vegan-friendly alternative available on request.
We look forward to welcoming you back to our property on the occasion of your next stay in Palermo and in the meanwhile we send you our very kindest regards!
Giulia Briguglia
Sales & Marketing Executive
Hotel Principe di Villafranca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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