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All reviews interesting building junior suite italian hotels breakfast room is excellent location restaurants and bars side street sites
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1 - 6 of 1,567 reviews
Reviewed 30 September 2020

A very well located hotel in an interesting building. Friendly Reception staff.

Room was OK but wifi was very sporadic, we experienced a brief power cut and had 2 nights without hot water, although we were informed that a plumber was due to come and fix the boiler.

Date of stay: September 2020
Review collected in partnership with this hotel
3  Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 12 October 2020

Dear Guest,
we thank you for choosing our facility for your stay, we are sorry to read that your stay was not very pleasant and that we were not able to meet your needs,
We hope to have you back soon as our guest, maybe the next experience will be more positive.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 September 2020 via mobile

Lovely modern clean hotel set in a fantastic location just minutes from the marina and the historical sites. One great plus is that it’s set in a pedestrianised street which comes to life with such vibrant restaurants and bars. This isn’t loud, it’s a subtle street party feel and was great to be amongst it. The staff in the hotel were all very friendly and helpful throughout the stay. Due to covid the breakfast slots need to be booked for times and you make your selections from an extensive list of options.
There are previous comments about the rooms being dark? This is purely down to low lighting in the rooms by lamps which shouldn’t really be criticised it’s just the decor and style.
All in all a great hotel, excellent value, no complaints at all and I would certainly recommend and return

Date of stay: September 2020
Trip type: Traveled as a couple
1  Thank Gino4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 15 September 2020

Dear Gino,

Thank you for choosing our Hotel for you stay. We are glad that you passed a lovely stay with us.

Thank you for you kind review and it will be a pleasure to have you once again with us.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 August 2020

Set in the middle of the location to be. Although noisy outside inside was quiet. Clean and modern. Staff helpful and friendly and great showers. I’d stay again in a flash. Breakfast a little odd sadly as a result of Covid but hey to be able to step our to Palermo was just great. What a lovely city too. We hired e bikes and suddenly you can get about in the heat with no issue.

Date of stay: August 2020
Review collected in partnership with this hotel
1  Thank Grant G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiara Buonamente, Direttore generale at Hotel Palazzo Sitano, responded to this reviewResponded 17 August 2020

Dear Grant,
thank you for choosing us. We are glad to read your review and that you appreciate our hard work to keep the social distancing.
It will be a pleasure to meet you again.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 August 2020 via mobile

We stayed there in July 20.
Our room was located on the street. Very very noisy. Room had a bit of charm but nothing very exceptional. People are great. Breakfast is pretty basic, nothing fancy.
Do not take valet parking - not reliable at all

Date of stay: August 2020
Trip type: Traveled with family
1  Thank thecupidon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 31 May 2020 via mobile

We were happy to visit Palermo shortly after Sicily reopened for internal travel and booked two rooms for nights at the Palazzo Sitano Hotel. We made the reservation through Booking.com and, evidently when we changed dates, the hotel was not notified. Conclusion: we were greeted like unwelcomed aggressors by the hostess manager who, when we entered, directed us to sanitize our hands remember our masks and then questioned us about who we were and what we were doing there. This, mind you, in a hotel operating at 5% capacity.

When she discovered that we had a reservation for two days afterward, her aggressive attitude did not change as she insisted our room was not ready. We were there on the wrong date. I asked jokingly whether all the rooms were occupied, knowing that tourism in Sicily has been hurt terribly by the lockdown caused by the coronavirus. Of course there were rooms available; of course she should have been delighted to see us and sell us two rooms for two nights, but she has been so terrorized by the specter of government fines if she did not comply with sanitary Standards set by the government that she ends up attacking rather than welcoming guests to the hotel.

The silver lining were the two young men who work under her direction, Piero and Alessandro. They were sweet, kind, professional, and attentive beyond measure and will surely go to a special place in hospitality heaven for having to work with such a rigorously inhospitable manager in the “hospitality industry“.

Date of stay: May 2020
Trip type: Traveled with friends
1  Thank richardsP5739FT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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