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All reviews top floor extra pillows pastries the air conditioning restaurant staff hotel is situated quiet side street small balcony restaurants and bars located close city break stayed nights breakfast is served historic center visiting palermo spa noise
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Reviewed 30 September 2020

This Hotel has a great location for walking into the city of Palermo. On a quiet side street the hotel is perfect. You can have paid parking which is helpful. The staff was friendly and helpful. My only complaint was this was a "Spa" Hotel but they charged the guests to use it.

Date of stay: September 2020
Review collected in partnership with this hotel
1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 September 2020 via mobile

Stayed 10 nights in a triple room. The hotel is small and furnished nicely. The room we had was spacious with a large bed and a single bed there was also 2 chairs. We had a small balcony which looked out over the street at the front of the hotel. The bathroom was large. The shower is over the bath and it is quite high to step into it. In the bathroom is a hairdryer, shampoo, body lotion, shower cap and a vanity set (cotton buds, cotton wool pads and an emery board. The bed linen was spotless and sparkling white and looked and felt luxurious. The beds were extremely comfortable. If the air conditioning was off you just needed to ask at reception and it was switched on very quickly. Breakfast was nice and my son liked the chocolate coisants and hot chocolate. We were able to get a seat on the outside balcony most mornings. Once we got our bearings the hotels location was good. Close to lots of restaurants and bars. It was 2 buses to mondello beach which takes a good hour or more but worth it. We went to the beach all day came back to the hotel and changed and enjoyed the restaurants and bars of Palermo.
The hotel arranged a return taxi for us and confirmed the price and time by email. The cost was added to hotel bill - so easy.
We stayed in room 308 and our safe did not work we reported it twice.
.

Date of stay: September 2020
Trip type: Traveled with family
3  Thank MadOwl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 September 2020

Worst hotel I have ever stayed at and I have been to 100's.

Staff are absolute con-artists, tried taking money from my account without me even staying there! Completely illegal and untrustworthy.

Rooms are small and dated, very rude staff and unhelpful.

They must pay for there reviews as this is a horrible hotel with even worse employees.

DO NOT STAY HERE.

Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
1  Thank gtlennon90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela Fusi, Direttore generale at Hotel Porta Felice, responded to this reviewResponded 17 September 2020

Dear customer, we are reporting you to Trip Advisor as a libel.
You left without paying and was drunk every day, screaming at the staff for no reason.
Please withdraw your review, I wish there was a place to review customers.
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 September 2020 via mobile

we ended our 12 day trip in Sicily in Palermo in this hotel
the super friendly and energetic Luigi was the perfect host: not only he gave us recommendations for restaurants, he also took a map and made our tour to visit the most of palermo in a efficient way

and then he upgraded our room to a suite

super Luigi

breakfast is on a rooftop bar with very good service by Sara, even in covid times

we already know where to stay next time in Palermo

Date of stay: September 2020
Trip type: Traveled as a couple
2  Thank Luc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela Fusi, Direttore generale at Hotel Porta Felice, responded to this reviewResponded 15 September 2020

Dear Customer, thank you for your wonderful review and for appreciating our work in this difficult time.
It was a pleasure of the management to be able to upgrade you to a Suite.
Hope to see you soon then!
Thanks again and greetings from all the staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 September 2020

Hôtel PortaFelice is very well located offers an excellent service Luigi was very helpful to organise our stay the restaurant is excellent and the staff helpful definitively our spot in Palermo close to the historic center to excellent Sicilian cooking spot

Date of stay: September 2020
Review collected in partnership with this hotel
Thank prdweil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela Fusi, Direttore generale at Hotel Porta Felice, responded to this reviewResponded 15 September 2020

Dear Customer, thank you for your wonderful review and for appreciating our work in this difficult time.
We hope to host you again very soon!
Thanks again and greetings from all the staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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