This is a beautiful hotel in a prime location.
What separates it from its peers is the exceptional service the staff provide. In particular, the Concierge service. They not only provided us with excellent, friendly advice, but went well over and above what anybody could possibly expect in terms of service.
When CItalia let us down very badly and left us stranded, in danger of missing our connection to the Orient Express, the head Concierge (Alvise Zavagno), despite having no responsibility for the situation, took ownership and genuinely saved the day. Numerous phone calls and literally running around organising various parties, resulted in us making our connection with minutes to spare. We can't thank him enough.
Stay here. You won't regret it. More
- Free Wifi
- Room Service