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Reviewed 4 April 2018 via mobile

Stayed here in February and had a wonderful time. The staff were very welcoming and had good advice about the local area. The rooms were clean and had all necessary amenities. We had breakfast included and it did not disappoint. There was a wide choice and it was lovely to eat with a view!

Stayed: February 2018, traveled as a couple
Thank 706mj44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveCP, Responsabile relazioni con la clientela at SINA Centurion Palace, responded to this reviewResponded 4 April 2018

Dear Guest,
many thanks for choosing SINA Centurion Palace in occasion of your recent stay in Venice, and for sharing your positive experience with Others.
We are glad to read of your overall satisfaction, and do hope to welcome you back again soon!
Best regards from Venice.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018 via mobile

I’ve stayed at the hotel since its opening in 2009- sadly the service has become sub-standard at best. Especially for a “5 Star Hotel.”

The Good, the Bad and the Ugly

THE GOOD
The hotel, since it’s inception, has been spectacular at location (across the Grand Canal from St. Marks), ease of transportation (within a minute of three ways to travel and cross the Grand Canal), and spaciousness of their rooms. None of that has changed in the last 8 years of staying at the Sina Centurion Palace. Those remain an overwhelming endorsement for a return visit.

However...

THE BAD
The service has become lackluster, disinterested and mildly disdainful. While our concierge was welcoming, the front desk staff nearly always seemed too busy to be of service. Even if that service was simply storing their bulky key which they require to be stored. One more visible sigh from the front desk and I was going to lose it. Ultimately, nobody was particularly attentive or even mildly interested. We were almost never greeted or addressed except by the concierge. The exception, when we had bags coming in or going out. Then we had attention. I’m sure it had nothing to do with the expectation of a tip.

THE UGLY
There really isn’t anything. It came down the to being at a beautiful hotel in a beautiful place with an awesome location but made to feel like you were an unwelcomed nuisance.

Let me reiterate this was not my experience during my stays in 2010, 2013 or 2015. Hopefully they can nudge the service back into a five star category to match the hotel.

Stayed: March 2018, traveled as a couple
Thank Civillit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveCP, Responsabile relazioni con la clientela at SINA Centurion Palace, responded to this reviewResponded 4 April 2018

Dear Guest,
first of all we do thank you for having chosen one more time the SINA Centurion Palace in occasion of your last stay in Venice.
We are deeply sorry to read your negative comments concerning the bad experience registered.
Our General Manager would like to contact you in order to talk personally about your feed-back.
Therefore we kindly ask you to send us your contact via email, please.
We do remain at your complete disposal.
Best regards.

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Reviewed 27 March 2018

Excellent staff, friendly efficient and helpful, however having to cross to SAN Marco can add to the expense, would advise you purchase a pass for time you intend to stay , view across the canal superb. Rooms are a good size,very modern decor considering the age of the palace, quiet location.

Room Tip: 109 on the first floor was over looking the courtyard, quiet, my friend was at the front overlooking the canal and the noise started around 6am although the view was beautiful.
Stayed: March 2018, traveled with friends
Review collected in partnership with this hotel
Thank Marmart48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveCP, Responsabile relazioni con la clientela at SINA Centurion Palace, responded to this reviewResponded 30 March 2018

Dear Guest,
Many thanks for taking the time to post your review and for sharing your experience with Others.
We are glad to learn you have a pleasant stay at SINA Centurion Palace, and do hope to welcome you back again soon in the future!
Best regards,

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Reviewed 21 March 2018

We,ve spent a night in this especially beautiful and good condition palace. Staff is polite, reception is well trained, our waiter in the retaurant was fantastic. Unfortunately the room interior design was very difficult to understand. Modern, colorful and over reacted. Some areas are poor, some are very used.

Room Tip: Please clean and paint the room. Also the mini bar area ultra poor! Bath is worned.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank annamaripeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveCP, Responsabile relazioni con la clientela at SINA Centurion Palace, responded to this reviewResponded 22 March 2018

Dear Guest,
many thanks for posting your feed-back after your recent stay at SINA Centurion Palace, and for sharing your experience with Others.
We are glad to learn about your satisfacition with our Service: all Staff do thank you so much for the appreciated compliments.
As far as the interior is concerned, all our rooms are individually designed, each room is unique, and the style is the contemporary one; it is subjective, people might like it or not.
We hope to welcome you back again in the future.
Best regards.

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Reviewed 14 March 2018

This hotel is in a perfect position; one side you can sit by the Grand canal watching the world/gondolas go by which is a fantastic experience and on the other side you are straight into the marvellous little passage ways of Dorsoduro, there are also 2 vaporetto stops very near by. Our room was gorgeous and very spacious (which is unusual in Venice) with an amazing view straight onto the Grand canal. The staff were absolutely lovely, extremely polite, friendly and very helpful at all times, nothing was too much trouble. The breakfast buffet had an excellent selection of hot and cold foods and there was plenty of choice. Loved every minute of our stay and would definitely stay here again.

Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank Catherine Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveCP, Responsabile relazioni con la clientela at SINA Centurion Palace, responded to this reviewResponded 16 March 2018

Dear Guests,
many thanks for taking the time to post this amazing review!
We are glad to learn of your overall satisfaction with your recent stay at SINA Centurion Palace, and do look forward to welcoming you back again soon in the future.
Best regards from a wonderful sunny Venice.

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