I booked a room in this hotel for three nights with free cancelation before March 5.
Unfortunately, I got sick and I canceled my trip and my reservation at the hotel. After cancelation, I was informed that I'll not receive my money back. Imiditiatlly I contact the booking department to fix the issue. They spoke with me very rudely, unprofessional and were incompetent to help me. In the end, I was asking to keep my reservation if I will not be refunded where I was told that it's not possible and if I want to keep it I need to pay again.
I was very disappointed in the service that I got, only scammers around the place from the concierge to the manager.More
- Free Wifi