Dear Guest,
thanks for sharing your review on tripadvisor, We are glad whenever Guests are sharing their experience with us, especially because a lot of the information will be very useful to future Guests while visiting Milan.
I am terribly sorry I had missed you while departing last saturday and about your disappointment on the laundry you have used outside of the Hotel, and indeed I was upset when i was informed about your complaint since we have met during your stay and I am the one that arranged the laundry, when you asked if we could help you to be delivered it at the Hotel .
Upon your request as you mentioned in your review, Ms. Martina at the front desk, proposed either a laundromat with coins or a regular Laundry service shop for you to choose the best option , since it is true that having a lot of clothes to be washed during a 10 or 15 days vacation could be expensive while staying at Hotels.
Your choice was to have a wash and fold laundry service, and as a matter of fact, we have 2 in the very close neighborhood, for the first we called , unfortunately there was no answer on the phone and Mr. Alberto , the Front Office Manager, went directly to ask if service was available and could be delivered within friday, but unfortunately they replied they would not have made it to do it all within saturday, your departure date.
The second one gave us availability and you were given the address to go to, that is on the street just behind the Hotel.
In Milan, landromat are getting more popular now and those are not very much located in the center and certainly are quite inexpensive, wash and fold laundry shop are pretty much the same rates everywhere and what you have actually paid for is what we do pay whenever we use them either local Italians or expats or tourists.
We regret, not to have known from you that you were willing to spend around 30/40 euros from the very beginnning when you have made the request.
I trust , My staff gave you exactly the information based on what you have asked for specifically .
All your comments are highly appreciated and we will make sure for the future Guests to investigate much deeper whenever a request like this is made.
I remain at your disposal in case you would like to get in touch with me, at the contacts you already have.
Kind Regards
Stefano Risole
General Manager