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Reviews (1,824)
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Reviewed 18 August 2017

On the surface this looks like a really nice hotel, the entrance is very well presented and so is the room. In the entrance to the hotel there is a lot of space and comfy seating if you want to chill away from your room.
The room I had was a standard and I felt for a 4 star hotel it was a bit small and only had the things that you'd expect to have, nothing more. The mini bar was very basic, apart from 2 cans of lager had just soft drinks and water, no spirits or wine. Disappointing. The tv was a good size and had a small selection of english channels which I liked.
If you like to have a lie in you will be disappointed as from about 0830 you can hear the cleaners banging about and slamming doors. If you should return to your room when they are cleaning, they get in a bit of a panic and either don't replenish your milk, sugar, shampoo, soap, etc, or just dump them all on the countertop. You can also hear other guests closing their doors and talking in the hallway.
The hotel has free wifi and do a wifi dongle thing so you are connected when exploring the city, which I really liked and very helpful.
There is also a rooftop spa that makes promise of a panoramic view of the city. Me and my girlfriend made use of the Jacuzzi, which was ok, could of use some instruction on how to use it rather than spend 15 minutes trying to figure it out. When in the jacuzzi the panoramic view isn't very panoramic, you get a nice view of the flats across the road and a nice view of some railings on the hotel roof, however if you really focus you can see downtown through the railings, again very disappointing.
The hotel is located about 1 mile from the city centre and has a tram stop about 50 metres away. If you get the No. 1 tram it'll get you to the city centre in about 15-20 minutes and close to central station in about 30 minutes.
There is a restaurant in the hotel, called Sophia's, I would highly recommend you give it a miss. It is very well presented and the staff are very welcoming and polite, but the food is no where near up to scratch, I had spaghetti, it was very salty and tasted like it came out of a can and was a very small portion. I wish it had come from a can as I would have had a bigger portion. It is also expensive. Me an my girlfriend had a main meal each and a glass of white wine which came to almost 50 euro. There are plenty of restaurants nearby and for that price you can get a starter, main and a glass of wine with bigger portions and 10 times better tasting.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Liam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlanetariaHotels, Direttore at Enterprise Hotel, responded to this reviewResponded 5 September 2017

Dear Guest,
We thank you for your feedback and we regret to know that you haven’t been fully satisfied.
We are always doing our best in order to fully satisfy our guests and your comments and opinions are very important.
We are really sorry this has not been your experience and we would like to contact you in private to study in deep the points underlined by yourself in your review.
Please consider staying with us again so that we can have another chance to provide you with superior service.
Best regards
Damiano De Crescenzo
General Manager
Enterprise Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 August 2017

The hotel was excellent. Our room was clean and refreshed everyday. The room was comfortable and spacious. The breakfast is excellent. All staff were friendly and helpful.
The hotel is on the Number 1 tram route which is a real plus and about 15 minutes from the tourist centre. It is fifteen minutes walk from Domodossola station or two minutes by tram and so Lake Como can be reached in about an hour and a half. Great for a longish day trip.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank P9953BTthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlanetariaHotels, Direttore at Enterprise Hotel, responded to this reviewResponded 5 September 2017

Dear Guest,
we thank you so much for your feedback following your stay in our hotel.
We will share your kind words with the rest of the staff, who are always at complete disposal and really committed to personalized service.
Hoping to have the pleasure of welcoming you back so on,
Yours sincerely
Damiano De Crescenzo
General Manager
Enterprise Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 August 2017 via mobile

One of the best hotels I've ever stayed at. We purchased a package deal that let us have the spa all to ourselves for breakfast. Would highly recommend looking at all the awesome package deals they have when booking. It was a truly wonderful experience and I plan on returning whenever I find myself back in Milan.

Stayed: August 2017, traveled as a couple
Thank Tevish E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlanetariaHotels, Direttore at Enterprise Hotel, responded to this reviewResponded 4 September 2017

Dear Guest,
Thanks a lot for your lovely review! We are very pleased you loved your stay at Enterprise Hotel and we will share your kind words with the rest of the staff, who are always at complete disposal and really committed to personalized service.
Hoping to have the pleasure of welcoming you back so on,
Yours sincerely
Damiano De Crescenzo
General Manager
Enterprise Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 August 2017

My stay at the Enterprise hotel in Milan was great. The hotel is very modern and colorful. The reception desk is round which I found very welcoming and unique. The staff is very nice and helpful. My room was very spacious as was the bathroom. Nice amenities like coffee machine and the toiletries were very nice too. I would not change anything about my stay in this hotel. It was just right! Thank you Enterprise Hotel :)

Room Tip: Upgrade suite with street view was just fabulous! Great closet space too!
  • Stayed: May 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank TravelsLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlanetariaHotels, Direttore at Enterprise Hotel, responded to this reviewResponded 4 September 2017

Dear Guest,
We are delighted to read of your enjoyable experience at Enterprise Hotel as well as the comments about Hotel peculiarities!
It was a pleasure to have you staying with us and we very much hope to have the opportunity to welcome you back very so on!
My warmest regards
Damiano De Crescenzo
General Manager
Enterprise Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 August 2017

As a person who has never been to Italy before, I was very happy that I chose to visit this lovely place. The Enterprise Hotel is wonderful place, peaceful and modern on every level.
The staff are exceptional and go out of their way to make your stay as enjoyable as possible, I would like to thank all the staff at the hotel for their hospitality and will definitely be returning at some time in the future.
Location wise its a short trip on the tram to Milan City which is filled with shops and museums. Locally the small bars and eateries are very nice. I would say if you are looking for a really lively place this area is not for you, if you want peace and tranquility and a slow pace this will suit you fine.
Thanks once again to everyone at the hotel for making our staff special.
Karen and Wayne.

Room Tip: we were on the 4th floor at the front and it was quiet.
  • Stayed: August 2017, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank karen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlanetariaHotels, Direttore at Enterprise Hotel, responded to this reviewResponded 11 August 2017

Dear Karen and Wayne,
what a pleasure to read your review!
We thank you so much for choosing our hotel and we are very pleased you loved your stay at Enterprise Hotel.
We will share your kind words with the rest of the staff, who are always at complete disposal and really committed to personalized service.
Hoping to have the pleasure of welcoming you back so on,
Yours sincerely
Damiano De Crescenzo
General Manager
Enterprise Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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