I organised a wedding from overseas and needed a bus to take my guests from the church to the wedding reception. I got in contact with Grassini Bus several months before the wedding and received confirmation in writing of my booking. But when I arrived in Italy a few days before my wedding and contacted the company again to make sure all was in order they told me they could no longer provide the bus. I was very disappointed as I had received several emails from them in the months prior to the wedding confirming they could offer this service. In the end they provided me with a smaller bus which could not accommodate all my guests. They also told me this bus could not stop outside the church so my guests had to walk some 500-600 in the dark to find the bus. It turns out the bus could have actually parked outside the church (the bus driver told this). In the end it was a disaster as the bus driver did not know Rome and parked in a spot waiting for the guests, only to then move again so that the guests could no longer find the bus. My guests ended up getting to the wedding reception very late as a result. Not a very good experience.
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