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All reviews double shower all inclusive hotel garden area shuttle bus sunset bar branded drinks by the bottle fresh pizza all inclusive package main building waiter service themed nights evening entertainment tui rep great holiday busy road your bearings
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Reviewed May 19, 2016

We stayed at this hotel from 15th - 22nd April 2016, I was shocked at the service, food and hospitality that the hotel provides. All the staff are amazing here, the rooms are fantastic and clean, and as for the food and drink they were out of this world. If you are going to holiday in Sorrento then you really want to stay at this hotel, believe me I dont honestly think you will find a better one in Sorrento.

Date of stay: April 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank tony h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilarytravelling, General Manager at Atlantic Palace Resort, responded to this reviewResponded June 26, 2016

Dear Tonyhowell,

Thank you for taking the time to write your review about the SENSIMAR Atlantic Palace.

I am delighted to hear that you had an amazing stay here with us earlier in April and would like to thank you for your kind comments about enjoying the Staff service, food and hospitality that we provide here as we strive to ensure all our guests a wonderful and relaxing stay.

We look forward to welcoming you back again in the future.

Warmest Regards,
Luca Arpino,
Hotel Manager,
SENSIMAR Atlantic Palace

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Reviewed May 18, 2016

Recently returned from a weeks holiday at this fabulous hotel. We can only echo other comments, the staff are exceptional, the food is superb with a fantastic choice on the menu . Clean, spacious and airy rooms , great facilities.
Do not hesitate to stay here, you could not get better service and dedication to your needs and requirements.

Room tip: Rooms at the rear are quieter away from the main road, but higher floors at the front have spectacular sea views of the bay of Naples.
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Silver1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilarytravelling, General Manager at Atlantic Palace Resort, responded to this reviewResponded June 26, 2016

Dear Silver 1956,

Thank you for taking the time to write your review about the SENSIMAR Atlantic Palace.

I am really pleased to hear that you had a fabulous Holiday here with us and would like to thank you for your kind comment so as we can continue to strive to offer the best possible customer service to ensure that a relaxing Holiday is enjoyed by all our guests.

We look forward to welcoming you back again in the future.

Warmest Regards,
Luca Arpino,
Hotel Manager,
SENSIMAR Atlantic Palace

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Reviewed May 17, 2016 via mobile

What can I say - I loved the look of this hotel when we first booked it and especially loved the sound of the all inclusive! It was a treat for my 40th Birthday for me and the fella. I was a bit worried that it couldn't possibly live up to my expectations - I was wrong! This is an absolute gem of a hotel. The hotel and rooms are clean, modern and spacious, the food is amazing and the facilities are all brilliant. On arrival all the check in stress is taken away with a lovely glass of prosecco in the lobby and a tour of the facilities until the rooms are ready, plus your suitcases are whisked away to your room. However it is the staff that make this hotel first class. They are probably the most welcoming and friendly staff I have ever encountered. All staff are wonderful but there are a few that deserve a special mention. Tony and Pino the Maitre D's make dinner a special affair with good old fashioned respect, service and manners. Chairs pulled out, welcoming handshake (and the odd kiss on the hand which as a lady I lapped it up!!) and are attentive throughout the meal. The bar staff Lucio, Fernando and Alexandra will never leave your glass empty and are real personalities. Also Antonino the waiter was especially charming "Benne Benne!" The shuttle bus service is fantastic although we also walked into town and it's no problem and you can take in the stunning views on the way. Sorrento itself is stunning - make sure you have a wander down to Marina Grande for fresh sardines and wine. There are a million other positives I could list about this hotel and the resort but would be here all day! Just don't hesitate - if you want Italian charm and an adults only break then don't hesitate to book this hotel!!

Date of stay: May 2016
Trip type: Traveled as a couple
5  Thank Ruth F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilarytravelling, General Manager at Atlantic Palace Resort, responded to this reviewResponded June 26, 2016

Dear Ruth F,

Thank you for taking the time to write your review about the SENSIMAR Atlantic Palace.

I am delighted to hear how much you enjoyed your Special Birthday Celebration Holiday here with us earlier in May and that we were able to live up to your expectations with the room services and facilities, check-in process, and our Hotel Team.

I would like to thank you for your kind words and will be sure to pass on your special mentions onto the members of our Team as your words help our Team to continue to strive to offer the best possible service and facilities to ensure that a wonderful stay is had by all our guests for their Special celebrations.

We look forward to welcoming you back again in the future.

Warmest Regards,
Luca Arpino,
Hotel Manager,
SENSIMAR Atlantic Palace

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Reviewed May 16, 2016

My husband and I have just returned from a one week stay at this wonderful hotel.
The hotel is lovely and the service is first rate. The staff are so attentive but not intrusive. The food, drinks and accommodation all top notch.
We rarely return to hotels but will be back at this one, hopefully soon !

Room tip: Main building at the back.
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank 680ElaineR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilarytravelling, General Manager at Atlantic Palace Resort, responded to this reviewResponded June 26, 2016

Dear 680ElaineR,

Thank you for taking the time to write your review about the SENSIMAR Atlantic Palace.

I am really pleased to hear that you had a fabulous stay here with us and would like to thank you for your kind words as our Team strive to offer the highest quality customer service and facilities to ensure that a wonderful stay is enjoyed by all our guests.

We look forward to welcoming you back again in the near future.

Warmest Regards,
Luca Arpino,
Hotel Manager,
SENSIMAR Atlantic Palace

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Reviewed May 16, 2016 via mobile

We stayed here for a week and really enjoyed our stay. The room was spacious, very comfortable and clean. The bathroom had a double shower and bidet. There was also a room safe. All the hotel staff and Thompson rep were fantastic from the maids to the bar and restaurant and the reception staff all were friendly polite and very helpful. The food was superb with plenty of choice and the drinks were all branded (not always the case with all inclusives). We would definitely stay here again. Do not worry about the walk into Sorrento it is nowhere near as bad as some people make out and there is always the hourly complimentary shuttle bus. All they ask is if you use it late at night you give the driver €1.

Date of stay: May 2016
Trip type: Traveled as a couple
4  Thank mikeo262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilarytravelling, General Manager at Atlantic Palace Resort, responded to this reviewResponded June 26, 2016

Dear Mike O,

Thank you for taking the time to write your review about the SENSIMAR Atlantic Palace.

I am pleased to hear that you really enjoyed your stay here with us earlier in May and would like to thank you for your kind words regarding the room facilities, Staff service, food and beverage choices and our Hotel Courtesy Shuttle Bus.

We look forward to welcoming you back again in the future.

Warmest Regards,
Luca Arpino,
Hotel Manager,
SENSIMAR Atlantic Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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