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All reviews shuttle bus bay of naples waiter service sea view evening meal for lunch half board plenty of sunbeds reception staff pool bar mount vesuvius pool towels restaurant staff pastries amazing views set menu evening entertainment head waiter
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668 - 673 of 1,788 reviews
Reviewed October 2, 2015

We have just come back from 2 weeks at this hotel. The hotel is now very dated but our bedroom was very spacious and had views over Sorrento bay and Vesuvius. Very adequate balcony and kept very clean. It seems all rooms have twin beds.Now for the down side-Food.The breakfast was very nondescript,poached or fried eggs never very well cooked,tinned fruit undercooked toast with staff that did not appreciate it if you complained which we did as at times the food was not edible.Unfortunately we were booked in for half board and the evening meals were just terrible. The only veg was tinned mushrooms or synthetic potato (think Cadbury smash) All in all a disaster as far as the food was concerned and the worst thing was they did not seem to care. We even spoke to the head chef who was most unhelpful.Such a shame as the location was brilliant and the shuttle bus with the lovely driver was excellent.

Room tip: MUst have sea view room
Date of stay: September 2015
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Topsycornwall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 30, 2015 via mobile

Stayed at Grand Hotel Vesuvio for 5 nights to finish a tour of Italy. The hotel is very dated. Furnishings and deco from before my time.

The rooms are of generous size with comfy beds and pillows. The aircon works and bbc news on the tv. There was plenty of sun beds around the pool for relaxing, but annoying flies kept landing on you. Great views throughout the hotel of Vesuvius and the bay.

There is a free bus to and from town driven by the happiest bus driver ever. He was really nice and funny.

The breakfast offers a selection of food but getting a coffee is a nightmare! Ask the waiters who then take ages to get it. Why not just have a self service coffee machine?

The trouble with the hotel is that you can hear everything! The guests upstairs walking around, the guests walking up the hallway. It is poorly soundproofed and very annoying!

I also booked a transfer from the hotel to Naples airport for €100. The driver turned up 30 mins early and we left the hotel 15 mins before the agreed pick up time and he was extremely rude. Shouting, "WE HAVE OTHER THINGS TO DO". We then put our bags in the boots as he huffed and puffed. He also drove dangerously, tailgating, overtaking on blind corners and then using his phone. At least we arrived alive! Don't book transfer through the hotel.

Date of stay: September 2015
Trip type: Traveled as a couple
3  Thank Joe_Barnett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 29, 2015

We stayed at this hotel for 3 nights as part of a tour and it really is a throw back to the 1970's. The decor, the service the quality of the rooms and public spaces - it was probably once one of the best hotels in the area in its day as it has perfect views from the terrace - but it hasn't been refurbished since (although it was kept clean) and the staff, particularly in the restaurant, have a very outdated view of customer care (you will sit where we tell you, eat what we give you and be grateful for it!) Of particular mention is the food quality and in particular the breakfast which is by a long way the worst breakfast I have had in 30 years. Nice pool area and efficient bar service but the food is dreadful. Also beware of the local taxi's - the charges are extortionate - 28 euro from the station to the hotel which is less than 10 minutes away.

Date of stay: September 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
4  Thank David L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2015

My wife and I stayed here for 5 nights from the 7th September. Our room looked out to the rear of the the hotel which, whilst not as good as the sea views, was never the less, quiet and peaceful overlooking the Lemon groves. Room was clean and large and well maintained throughout our stay. A lovely hotel with very friendly and helpful staff. The free bus to the town was frequent and much appreciated on the days when walking seemed a chore, however, when we did walk the journey, it was a pleasant walk with some fantastic views ...... Although a bit risky for the short stretch that has no path. We stayed half board and the food was fine. Most of the restaurant staff were friendly and efficient however some of the more senior members were perhaps a tad straight laced... Not rude, just a bit serious for a holiday venue. The entertainment in the bar, of an evening, was varied and enjoyable. All in all a very good week and we would stay there again.

Date of stay: September 2015
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank CliveH600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2015

We stayed here with a tour what might be the reason that we got one of the worst rooms or maybe the worst one. The tour conductor had told us the hotel had wonderful views so we opened our balcony door excitingly but found nothing but a kind of bush. We were shocked that our room No. 377 on the 3 rd floor was on the groudfloor from the back of the hotel. It was not a balcony but a door to the yard. So we had to have the door as well as curtains closed all the time because everybody could enter the room. There was only one channel on TV and an open plastic bottle of water in the mini bar. Water in the bathroom was not hot enough so I gave up washing my hair. We had dinner included and it was not bad especially because there was a rich salad buffet. Breakfast was simple but not bad. Waiters at breakfast and dinner had elegant uniforms that made the restaurant a very luxurious lookl. Nice mood that makes food more delicious. All staff at reception as well as restaurat was very kind. The hotel is on the hill, a little too far from the city and it would be very dangerous to walk because the road is narrow and there is no pavement. There is a shuttle bus anyhow.

Room tip: Rooms with sea view on higher floors
Date of stay: August 2015
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Marjana1952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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