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Petit Palace Lealtad Plaza
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Reviews (1,257)
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3 - 8 of 1,257 reviews
Reviewed 3 weeks ago

We were very happy with our recent stay at Petit Palace Lealtad in Madrid. The building is very charming! It has a great sense of old world feel. We loved the details in the architecture as well as the finishings and decor. Check in was perfect, they let us check in early as we arrived on an early flight and were tired. The front desk staff is helpful and cheery. My son enjoyed the candy at front desk. The breakfast buffet is well done! Large selection in a nice setting. Great coffee. The location could literally not be better. Minutes from bus, train, restaraunts, museums, parks.
CONS- Our room was small and not exactly as we had booked but they made it as comfortable as possible for our group. (We had confirmed booking for bunk beds with double and got 1 double with pull out sofa). The floor was very creaky. The bathroom is awkward for a group travelling together. Glass door that does not lock as well as glass shower door.
We would definitely stay here again.

Stayed: March 2018, traveled with family
Thank Wandering6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María S, Director General at Petit Palace Lealtad Plaza, responded to this reviewResponded 3 weeks ago

Dear guest,
We are more than happy to know you had a pleasant stay in Petit Palace Lealtad.
It’s fantastic that you have enjoyed our location and service! About breakfast, luckily you had it and love it, we are proud of our breakfast. Thanks for your feedback.
I apologize if the room provided was under your expectations. We have family rooms with bunk beds, but also with a comfortable double bed sofa. Just contact us to know your preferences on your next booking. We will try to improve your experience.
For sure the best reward for us is to know than you will come back. Here you have your home in
Madrid, come back soon!
Kindest regards
María Santos
Host
Petit Palace Lealtad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Hotel is situated very near the Retiro Park on a large but not busy street. We took a standard double room on the top floor towards the back (room 515) and found it very quiet. It took a while to get used to the sink being in the hallway as soon as you entered the room but the beds were very comfortable and everything clean. The receptionists were very friendly and helped us many a time with tips and information. The breakfast was excellent and ideal for anyone who enjoys healthy food. The lounges are tastefully decorated with comfy chairs and sofas. City center isn't far to walk and only 5-10 mins walk to the next tapas bars.

Room Tip: 5th floor towards the back
  • Stayed: March 2018, traveled as a couple
    • Rooms
    • Cleanliness
Thank Valerie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María S, Director General at Petit Palace Lealtad Plaza, responded to this reviewResponded 4 weeks ago

Dear Valerie,
Thank you for taking the time to write your kind words and I was pleased to read that overall you
enjoyed your stay with us and the hotel services and facilities.
I was delighted that you enjoyed your visit to the hotel and you liked the room we allocated for you.
Thanks also for your nice feedback about breakfast! Also, we are happy to know we could provide you the assistance required at front desk.
It will be a pleasure to welcome you back in the next future. Here you have your home in Madrid.
Warm regards.
María Santos
Host
Petit Palace Lealtad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2018

First of all, all the staff was very helpful and frendly. Rooms was quite clean and quiet. There are a lot of useful things in the rooms. Location is perfect. It is close to Retiro Park and Prado Museum. And the breakfast was totally enough and healthy.
It was my second time in this hotel and It won't be last.I will stay here whenever I visit Madrid again.

  • Stayed: March 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Okan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María R, Director de Recepción at Petit Palace Lealtad Plaza, responded to this reviewResponded March 7, 2018

Dear Okan A:

THANK YOU so much for such a fantastic review about your stay at Petit Palace Lealtad. It makes me so happy to read your super kind words about our staff. It is our main goal to make you feel like home and I am glad to know we succeed. It is also great to know you enjoyed our Breakfast Buffet and the hotel itself.

It will be a real pleasure to welcome you again soon and all the times you visit Madrid!

Kind regards,

María Romero,
Front Desk Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2018

We all loved this hotel! The location was great and the room was amazing. We had a large family room that had two queen size beds and a single bed and there was plenty of room for everyone. To top it off there was a huge terrace. The staff was so friendly and always answered all of our questions. When we return to Madrid we will always be staying at the Petit Palace Lealtad Plaza Hotel.

  • Stayed: February 2018, traveled with family
    • Value
    • Location
    • Service
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María R, Director de Recepción at Petit Palace Lealtad Plaza, responded to this reviewResponded February 28, 2018

Dear David F:

Thank you so much for your time and overall for such a nice comment! It is always a pleasure to know that we have achieved your expectations and that your stay was perfect!

For us there is no better gift than knowing that you have felt like home! I would like you to know that opinion like yours give us the strength to keep working in the same direction and with the same eagerness.

I hope you have the chance to come back and visit us. We will be more than happy to see you again!


Best regards,

María Romero,
Jefa de recepción

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2018

This is a small but cozy hotel, which prices are compatible with a good stay in a central zone of the beautiful capital of Spain.
I recommend it as a comfortable option for those who want a clean and practical option not to expensive butt still nice.

  • Stayed: February 2018, traveled on business
    • Value
    • Rooms
    • Service
Thank 785bernardop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva G, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded February 26, 2018

Dear 785bernardop,

We'd like to thank you for share your experience with other TripAdvisor users and the time dedicated. We are glad to know we were able to meet you expectations.

From all of us at Petit Palace Lealtad Plaza, we put our best effort to make you feel welcomed and help you enjoy our city at its best.

We would truly love the opportunity of have you stay with us again next time you visit Madrid.

Kind regards,

Eva Garcia
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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