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Hotel Nuevo Boston
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Reviews (1,951)
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All reviewsfree shuttleclose to the airportairport hotelshuttle servicegreat hotelnext morningcity centrean overnight staynice poolmadrid barajas airportan early morning flightbetween flightsbreakfast buffetbed was comfortablepublic transportationmodern hotelroom was large
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22 - 27 of 1,952 reviews
Reviewed 3 weeks ago

4 night stay after long flight from Australia. Staff helpful and professional. David checked us in early after a long flight from Australia. Great service, facilities and cleanliness. Good restaurant, esp breakfast. Wifi a bit wobbly at times.

Stayed: April 2018, traveled as a couple
Review collected in partnership with this hotel
Thank jensydney2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto S, Director de Recepción at Hotel Nuevo Boston, responded to this reviewResponded 2 weeks ago

Dear Geoffrey,

We thank you very much for your time and positive feedback, we are happy we met your overall expectations and we will check the wifi signal so we can improve it.

It was me in particular who was pleased to help you these days and you were a very good customer indeed, so i hope to see you soon in the very near future.

Hoping you enjoy the rest of your vacation, best regards

David De La Hera
2º Jefe de Recepción / Front Desk Supervisor 
Hotel Nuevo Boston ****
Avda. Aragón 332 · 28022 Madrid
Tlf: 917481613 · Fax: 917481606
jrecepcion@hotelnuevoboston.com




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

What can you say about an airport hotel? It facilitated a flight home the next day--just one quick night. There was a sign for breakfast for 12 euro-- we did not partake and cannot comment. Our room had a typical mini-bar stocked with various snacks and beverages. Good airport hotel. Free shuttle. Room was spacious, clean and comfortable. Free wifi. Found no English-speaking channels on the TV, but we had none in our Madrid apartment either.

Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank troyxjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto S, Director de Recepción at Hotel Nuevo Boston, responded to this reviewResponded 3 weeks ago

Dear Troyxjr,
Thank you for taking the time to let us know your opinion, as it always helps us improve. We keep working to be better and try to make you feel at home.
I'm sorry for the apologize, but on our tv system you have 3 english channels, 1 france channel, 1 deutschland channel & 1 italian
If you have any other concerns, do not hesitate to contact us anytime.
Kind regards

Roberto Sobrino
Jefe de Recepción / Rooms Division Manager 
Hotel Nuevo Boston ****
Avda. Aragón 332 · 28022 Madrid
Tlf: 917481613 · Fax: 917481606
jrecepcion@hotelnuevoboston.com 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

There are no complaints about the room, the location or cleanlines. Room was nice and clean, really good variety of toiletries. The location is not really too far at all. Close to the mall and they provide free shuttle to the city center during the weekend. The city center is easily reachable by a local bus as well. Although the staff was really helpfull, there was a problem with our airport transfer. I booked the transfer at the desk. There was a young girl, who booked us on the 7.30AM shuttle. Once we were about to leave (and the driver didn’t show up), we went to ask if there was a problem. Our booking was scribbled over and they had changed our booking to be at 7 AM - without informing us about that. The staff told us, that the shuttle leaves on the hour (every hour), but apparently the girl at the desk didn’t know that! Luckily we didn’t miss our flight.

Room Tip: Ask the staff for a kettle, since they’ll gladly provide you one!
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank mer20172017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto S, Director de Recepción at Hotel Nuevo Boston, responded to this reviewResponded 3 weeks ago

Dear Mer,
Thank you for taking the time to let us know your opinion, as it always helps us improve. We keep working to be better and try to make you feel at home.
I'm sorry for the apologize, but all website information and on the welcome that you signer, did you have the time table for the free shuttle to the airport, was 24h every hour on the hour.
We will let our staff know about your positive feedback.
If you have any other concerns, do not hesitate to contact us anytime.
Kind regards

Roberto Sobrino
Jefe de Recepción / Rooms Division Manager 
Hotel Nuevo Boston ****
Avda. Aragón 332 · 28022 Madrid
Tlf: 917481613 · Fax: 917481606
jrecepcion@hotelnuevoboston.com 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Big shopping center is 1km walking distance. Free shuttle service to center town and also back to hotel and of-course free transfer from the airport and to the airport and even from 2am in every hour.

Room Tip: Ask a room which windows look inside atrium, as outside there is nothing to see and highway noise is heard through windows.
Stayed: April 2018, traveled with friends
Review collected in partnership with this hotel
Thank Neeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto S, Director de Recepción at Hotel Nuevo Boston, responded to this reviewResponded 3 weeks ago

Dear Neeme,
Thank you for taking the time to let us know your opinion, as it always helps us improve. We keep working to be better and try to make you feel at home.
If you have any other concerns, do not hesitate to contact us anytime.
Kind regards

Roberto Sobrino
Jefe de Recepción / Rooms Division Manager 
Hotel Nuevo Boston ****
Avda. Aragón 332 · 28022 Madrid
Tlf: 917481613 · Fax: 917481606
jrecepcion@hotelnuevoboston.com 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Very efficient from pickup scheduling to check in and scheduling of airport delivery at time of checkin. Nice clean van and courteous drivers. Hotel decor pleasant, room nicely furnished with good bed and linens. Very tidy and clean. Perfect .. no surprises

Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank ATexanTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto S, Director de Recepción at Hotel Nuevo Boston, responded to this reviewResponded 3 weeks ago

Dear Atexan,
Thank you for taking the time to let us know your opinion, as it always helps us improve. We keep working to be better and try to make you feel at home.
We will let our staff know about your positive feedback.
If you have any other concerns, do not hesitate to contact us anytime.
Kind regards

Roberto Sobrino
Jefe de Recepción / Rooms Division Manager 
Hotel Nuevo Boston ****
Avda. Aragón 332 · 28022 Madrid
Tlf: 917481613 · Fax: 917481606
jrecepcion@hotelnuevoboston.com 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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