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Reviewed February 21, 2017

We stayed at the Avenida in February and found the location to be perfect. We had 2 rooms but one of the rooms was extremely hot, making it very difficult to sleep, even with the heat cut off and windows open. Maintenance checked it and said there was nothing could be done and gave us a fan.The other room was fine.

Date of stay: February 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank CEL75028
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JavierTomas, Director de Relaciones con Clientes at El Avenida Palace, responded to this reviewResponded February 21, 2017

Dear CEL75028,

Thanks a lot for letting us know how was your experience with us.

We are happy to read that you had an overall good experience at the hotel and that our central location was convenient for your stay.

We regret to know that the temperature in one of the rooms disturbed you. We will keep working hard to continue improving day by day.

We remain at your disposal.

Best wishes,

Javier Tomás
Assistant Manager
El Avenida Palace ****sup
jtomas@avenidapalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2017

It was under construction so there where no real restaurant in the evening. Very good breakfast. Nice room. A bit noice from the other rooms and the street but ok. Very nice staff...
Lokation perfeckt.

Date of stay: February 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank AtiaFam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JavierTomas, Director de Relaciones con Clientes at El Avenida Palace, responded to this reviewResponded February 21, 2017

Dear AtiaFam,

Thanks a lot for taking your time writing a review about us.

We are glad to read that you enjoyed our breakfast service, the comfort of our rooms and the attention of our team.

We are waiting to welcome you again soon and to show you our renewed lobby.

Don't hesitate to contact us for whatever you may need.

Best regards.

Javier Tomás
Assistant Manager
El Avenida Palace ****sup
jtomas@avenidapalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2017

Very good location, clean rooms (with not so modern furniture...), nice people (not so involved), good breakfast, Metro station in the front of hotel, walk distance to many main touristic objectives.
Mybe I will stay again (if I will not be convinced by another offer...).

Date of stay: February 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank romicasebastianc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JavierTomas, Director de Relaciones con Clientes at El Avenida Palace, responded to this reviewResponded February 20, 2017

Dear romicasebastianc,

Thanks a lot for your review about our hotel.

We are happy to know that you had an overall good experience with us and that you liked the central location of the hotel, the cleanliness of the rooms and the attention of your kind and nice team.

We look forward to welcome you again very soon to show you our renewed lobby.

Best wishes.

Javier Tomás
Assistant Manager
El Avenida Palace ****sup
jtomas@avenidapalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2017

Lovely hotel, beautiful room especially bathroom facilities. Room rather hot as air con not on in Feb. Hovered reception staff offered to turn off heating. Lobby was being refurbished but there was little noise and disruption.

Date of stay: February 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 216gillc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JavierTomas, Director de Relaciones con Clientes at El Avenida Palace, responded to this reviewResponded February 20, 2017

Dear Gill C,

We appreciate the time you spent writing a review about your stay with us.

We are happy to know that you had a great experience with us and that you fully enjoyed our facilities and services.

We look forward to welcome you again very soon to show you our renewed lobby.

Best wishes.

Javier Tomás
Assistant Manager
El Avenida Palace ****sup
jtomas@avenidapalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2017

In need of some serious changes.
Just one slow and tiny elevator for the entire hotel.
Great renovation with a lot of dust and unrest.
Great location, very central.
Some of the staf (Bell boys) very helpfull.

Date of stay: February 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pwv2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JavierTomas, Director de Relaciones con Clientes at El Avenida Palace, responded to this reviewResponded February 16, 2017

Dear pwv2017,

Thanks for your review about our hotel.

We are glad to know that you enjoyed our central location and the good attention of our helpful and kind team.

We regret to know that you were affected by the renovations of the lobby. The hotel has 2 elevators but due to the redistribution of the services during the renovations, only one of them has a stop in the current reception and breakfast floor.

We are waiting to welcome you again to show you how we work to improve all our facilities and services day by day.

We remain at your entire disposal for whatever you may need.

Best regards.

Javier Tomás
Assistant Manager
El Avenida Palace ****sup
jtomas@avenidapalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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