How to rate a company for a boat trip; we never made in the end.
With 3 families we decided to do a boat trip near Costa Adeje. Via a local travel agent we made the reservation for a 3 hrs boat trip with the Eden Catamaran. A first payment was done of +~ 33%. We agreed to pay the remainder during onboarding. So far, so good.
With the 15 of us (9. Children, 6 adults) we went to the pier, and I onboarded first. Before the rest of the companionship could enter too, I was summonded to leave the boat immediately. Hmm. What is going on.
Apparently the trip was not paid full.
And that was correct, because we agreed so !!
The boat owner demanded us in a very unfriendly way to go the begin of the pier. And asked why we did go to the boat already. Than he demanded us to pay the trip now…
We tried to explain we had a voucher, and that the remainder would be paid now. He waived away our voucher, did not even want to look at it, And again said we should move to the begin of the pier now.
Somehow we convinced the crew to call our agent.
Our agent was on spot within a few minutes, And in a calm way started to talk to the owner We could not understand the talking.
Suddenly the owner pushed the agent aggressively and made a move to punch. Which he did not do in the end.
All in front of the group, including kids. They were horified. We parents were flabbergasted, shocked.
It was clear, no boat trip for us. Not on this boat. Not even for free. Never ever
I’m sure the crew/ boardowner will come with some stupid explanation, blaming everybody but him.
Whatever...
We booked another boat. Bigger, cheaper ... and it was fun.
And our advice to you. Avoid this boat if you want to have a nice holiday experience.
Even it f would take some extra bucks. It is worth every penny.