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3 - 8 of 774 reviews
Reviewed 26 February 2020 via mobile

Beautiful cosy hotel with nice & helpful staff.

The location is convenient and central. 20-25 minutes walk from Alhambra, 25 minutes drive from the airport (£24-£28). Bus stop is 10 minutes walk, but not reliable to the airport, at least on the way back home!

Room we were given is clean, good size, but with average facilities.

Breakfast is average! But Fresh & tasty, however, no hot food apart from eggs on request, no vegetables or even olives! So if you like English type of breakfast, find another hotel.

Overall, happy stay!

Date of stay: February 2020
Trip type: Traveled with family
Thank Eyad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 November 2019 via mobile

This hotel pretentiously self proclaimed as elegant and upscale has many points left to be desired.

Deplorable service. Needs maintenance and looking pretty tired, breakfast probably the worse we had in Spain on this trip.

From coffee machine running out of coffee beans and not being replaced, to serving artificial orange juice instead of natural. -Mind we are in one of the orange produce most important regions in the world...and most hotels of lower category have fresh squeezed orange juice.-. Bananas were green, pastries old and chewy, and overall limited selection of items.

As for the room, there was very low water pressure and we ended up full of soap and without being able to rinse it.

The bed had no duvet and we had to call reception because we were cold.

There was a coffee station but no spoons.

If you still decide for this hotel at least avoid asking for help in obtaining tickets for the Alhambra. We were told there were none available for the days we were staying there and only through an agency for 69 euro per person this would be possible. Gladly we went to ask at the tourist office... guess what.. plenty of tickets were available and we could even choose the time slot of our convenience!

Last time I visited Granada I stayed at hotel Palacio de Los Patos and it was by far superior to Villa Oniria,

Date of stay: November 2019
Trip type: Traveled as a couple
4  Thank MrProper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 November 2019

When we checked in, the very nice receptionist asked if we already had tickets to visit the Alhambra. We told her that we had not made arrangements at which point she said we probably not be able to get tickets as they are sometimes booked out months in advance. Mind you, it is late November and the weather very bad, but, we were shocked and disappointed, but, she said that she would check it for us and call us to our room to let us know if tickets would be available. 30 minutes after arriving to our room, we called the reception and she informed us that there are no tickets available. How disappointed we were, coming all this way only to find out we would not be able to visit the main sight of the city and the reason for our trip to Granada. We asked her if there was no way, no agency, no way at all to obtain tickets somehow. She said she would check. She then called back and said fthere was one agency who could provide us a tour and tickets the day after tomorrow at a price of 69 Euros per person. We were scheduled to leave early to Gibraltar the day after tomorrow so had a discussion in our room about it and finally decided we would have to skip Gibraltar in order to visit the Alhambra. We went to the reception on our way out and told the receptionist we would accept the tour. We then left the hotel, walked into town and stumbled across the tourist information office. We decided to ask about tickets there to the Alhambra and the very nice girl told us there were tons of tickets available and she would help us to book them online. We booked them right then and there for 14 Euros each for the next day. We really could not understand why the hotel receptionist would insist that no tickets were available and force us on to an expensive tour. When we returned to the hotel, we informed the receptionist that we would NOT be taking the tour and she was not happy and said that it would probably not be possible to cancel. We told her we would NOT be going on the the tour and NOT paying for the tour. The following morning, we had a call from the reception telling us that the agency refuses to cancel the tour. We informed reception we would not pay for the tour and we went and had a wonderful time visiting the Alhambra. At the Alhambra, most people were buying their tickets right there at the ticket booths.

No matter how many good points there may or may not be about this hotel, the hotel staff could have ruined our stay in Granada and maybe we would have left without ever having visited the Alhambra. We never asked for the receptionist's help and she was the one who started the conversation when we checked in. Had she never asked, we would have just gone to the tourist office, booked our tickets, and never had this bad experience. Because of this we would never book this hotel again.

A few more points for management of the hotel:
-the water pressure in Room 401 is deplorable and I was left with shampoo in my hair and no water
-charging an additional 2,50 Euros for capuccino at breakfast is cheap, especially when the first morning there was no more milk at the coffee station and the second morning, no more beans. Everyone in the breakfast room was frustrated by it and there was only one person working the breakfast room, so very understaffed.
-nice to have coffee and tea in the room, but we never had spoons to stir the sugar/milk. This seems to be a housekeeping issue
-the wall paper is peeling off badly in the men's pubic restroom. Lack of maintenance
-please do not put old artificial flowers in the rooms. Better to have no flowers at all. But that was really the least of our concerns.

There are countless other issues to be addressed, but, we won't be staying here again to see if anything has been fixed.

Room tip: IF you stay here, Room 401 is the one at the top with the terrace
Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
6  Thank wk_basel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 October 2019

The hotel features a relaxing atrium, sunny reading room, outdoor bar and spa. Baths have luxurious travertine showers. The restaurant chef earned a Michelin star. Staff is friendly and helpful. Close to the Catedral and other sites, shopping, tapas, restaurants and bars.

Date of stay: October 2019
Trip type: Traveled as a couple
1  Thank Mitchell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 October 2019 via mobile

The hotel has a lot of potential but fails to meet the most basic of expectations:
- room cleanliness is inexistent; dead mosquitos upon arrival in the curtain, stains on the floor and on the curtains, weird trash in the shower, carpet left uncleaned during our two-nights stay. Check pictures. It was our mistake that we did not mention this to the staff right away, but in a place like they claim to be we would still expect more.
- service upon arrival not worthy of a 4*: we got a "take what you need from the car and we will take it to the garage". I'm happy to do it but at least an hotel of this supposed quality should offer to help us with the luggage (if needed). This is not "valet service".
- spa is anything but relaxing, e.g. lacking a resting room. We payed for daily access to the spa and yet were charged extra for slippers, bathing caps and robes. Towels were not available, we ended up taking some from the massage area (as outlaws) but honestly this is weird. Were we supposed to bring our (only) large towels from the room?!
- breakfast is fine but not for a 4*. Coffee is low quality and there is no indication of what you are eating. Service is slow and non-attentive.
- bar lacks service. The waiter forgot half our order, and left the table dirty from previous clients. On top of all, and as if this was not already bad enough, the Aperol Spritz arrived a good ten minutes before the other drink, even though we ordered both of them together. At the most basic bar you would get two drinks you order as a couple at the same time. Is this even a 2* service?
- Finally, at breakfast we were thrown out in a very abrupt way 10 minutes past the official end of breakfast hours. Nothing against indicating to guests that breakfast is going to close, but there are other ways to do that than just saying you have to leave becuase we are closing now (especially when the whole buffet is still there and could be cleaned first).

To top it all, we decided to leave earlier and announced an unplanned early departure for the next day. No questions were asked about whether everything was ok or if this was due to a problem with our stay. This is unexpected from hotels even way below in category.

Please make yourself a favor and choose another hotel, it's not worth it and the price is anyways too high for the lack of service and quality. I do admit there is a lot of potential to the property, and that's why a change in management, staff (training) and most of all infrastructure is strongly advised!

Date of stay: October 2019
Trip type: Traveled as a couple
4  Thank AnnaRebkka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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