After careful research on TA back in January we had booked this hotel along with flights and other hotels for a week in Andalusia in October. We had paid in full in advance which did not allow cancellation. Covid then happened.
Our flights were cancelled by our airline a few days ago. I emailed the hotel on the off chance they would be kind to us.
They were. Email answered next day, asked for some proof and got a full refund for the two rooms we had booked within two days. Excellent service during his difficult time and when travel becomes possible again we will retry our Andalucia trip and will re book with this hotel and will consider this chain of hotels for other places.More
- Room service
- Free Internet